CaptivateIQ
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This range is provided by CaptivateIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $169,000.00/yr - $235,000.00/yr
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ and Accel, we empower high-growth companies like Netflix, Figma and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About The Role As the Senior Manager, Professional Services, you’ll lead a growing team of Professional Services Consultants and Architects who implement CaptivateIQ’s Incentive Compensation Management (ICM) solutions for our customers. You’ll own a portfolio of strategic implementations and serve as the strategic liaison between delivery teams, Product, and Customer Experience leadership. This role is ideal anyone who thrives at the intersection of delivery excellence, people leadership, and operational strategy. You will be responsible for evolving our delivery frameworks, deepening consultative engagement with enterprise customers, and ensuring our implementations set clients up for long-term success and adoption.
Job Location
Hybrid (in-office 3 days per week) – Austin, TX
Remote – Raleigh, NC; Nashville, TN; Toronto, Canada
Continuous Improvement & Excellence Responsibilities
Track, monitor, and analyze KPIs (NPS, time-to-value, utilization, project profitability) to identify trends and improvement opportunities
Lead initiatives focused on scalability, automation, and knowledge sharing to drive faster, more consistent delivery
Champion a culture of consultative thinking and long-term customer success – coaching the team to look beyond go-live and focus on customer enablement and outcomes
Champion the strategic adoption of AI and automation to enhance team efficiency and insight, ensuring technology complements rather than compromises the consultative customer relationship
Team Leadership & Development Responsibilities
Lead, coach, and develop a team of Consultants and Architects, fostering a culture of excellence, ownership, and continuous improvement
Build leadership depth within the team – developing future managers and senior consultants through structured feedback, coaching, and stretch assignments
Serve as an escalation point for complex implementations, strategic accounts, and customer challenges, guiding teams toward scalable, root‑cause solutions
Partner with CX leadership to align hiring plans, onboarding, and enablement to business growth and evolving delivery models
Delivery Oversight & Operational Strategy Responsibilities
Oversee the execution of CaptivateIQ implementations across a diverse customer portfolio—ensuring on‑time, on‑budget, and high‑quality outcomes
Manage delivery performance across the portfolio (capacity planning, utilization, margin, quality metrics, and customer satisfaction)
Standardize and continuously refine methodologies, templates, and playbooks to improve delivery predictability and efficiency
Partner with the VP of Professional Services on strategic initiatives, including partner‑delivered implementations, AI‑assisted build frameworks, and methodology evolution
Drive the adoption of consistent delivery metrics and proactively identify opportunities for automation or process improvement
Customer & Stakeholder Engagement Responsibilities
Build trusted, executive‑level relationships with enterprise customers, acting as a strategic advisor and escalation point for implementation success
Collaborate with Customer Success, Support, and Product teams to ensure a smooth transition from implementation to ongoing value realization
Influence Product and Engineering priorities through structured feedback from implementation learnings
Represent Professional Services in cross‑functional planning forums, bringing a delivery and customer lens to company‑wide decision‑making
Requirements
7+ years of experience in Professional Services, Consulting, or Technical Implementation within SaaS or Enterprise Software
3+ years of leadership experience, including managing Senior Individual Contributors
Proven success scaling delivery organizations or transforming implementation processes for efficiency and customer impact
Strong understanding of data integration, configuration, or business process automation
Exceptional stakeholder management and executive communication skills – comfortable interfacing with enterprise customers and internal executives
Nice to Have
Experience with ICM or SPM platforms (CaptivateIQ, Xactly, Varicent, Anaplan)
Technical fluency in SQL, ETL, APIs, or scripting languages
Experience leading distributed or offshore delivery teams
Familiarity with Agile methodologies or AI/automation in service delivery
Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one‑time expense on your 1‑year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company‑wide DEI goals as a space for developing and retaining diverse talent
Notice for Prospective Candidates
Only emails from @captivateiq.com should be trusted
CaptivateIQ participates in E‑Verify, a web‑based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The OTE range in USD represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package.
Seniority level Not Applicable
Employment type Full‑time
Job function Project Management and Information Technology
Industries Software Development
Referrals increase your chances of interviewing at CaptivateIQ by 2x
Sign in to set job alerts for “Senior Manager Professional Services” roles. Austin, TX $115,000 - $125,000 2 months ago
Senior Program Manager, Executive Communications We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This range is provided by CaptivateIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $169,000.00/yr - $235,000.00/yr
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ and Accel, we empower high-growth companies like Netflix, Figma and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About The Role As the Senior Manager, Professional Services, you’ll lead a growing team of Professional Services Consultants and Architects who implement CaptivateIQ’s Incentive Compensation Management (ICM) solutions for our customers. You’ll own a portfolio of strategic implementations and serve as the strategic liaison between delivery teams, Product, and Customer Experience leadership. This role is ideal anyone who thrives at the intersection of delivery excellence, people leadership, and operational strategy. You will be responsible for evolving our delivery frameworks, deepening consultative engagement with enterprise customers, and ensuring our implementations set clients up for long-term success and adoption.
Job Location
Hybrid (in-office 3 days per week) – Austin, TX
Remote – Raleigh, NC; Nashville, TN; Toronto, Canada
Continuous Improvement & Excellence Responsibilities
Track, monitor, and analyze KPIs (NPS, time-to-value, utilization, project profitability) to identify trends and improvement opportunities
Lead initiatives focused on scalability, automation, and knowledge sharing to drive faster, more consistent delivery
Champion a culture of consultative thinking and long-term customer success – coaching the team to look beyond go-live and focus on customer enablement and outcomes
Champion the strategic adoption of AI and automation to enhance team efficiency and insight, ensuring technology complements rather than compromises the consultative customer relationship
Team Leadership & Development Responsibilities
Lead, coach, and develop a team of Consultants and Architects, fostering a culture of excellence, ownership, and continuous improvement
Build leadership depth within the team – developing future managers and senior consultants through structured feedback, coaching, and stretch assignments
Serve as an escalation point for complex implementations, strategic accounts, and customer challenges, guiding teams toward scalable, root‑cause solutions
Partner with CX leadership to align hiring plans, onboarding, and enablement to business growth and evolving delivery models
Delivery Oversight & Operational Strategy Responsibilities
Oversee the execution of CaptivateIQ implementations across a diverse customer portfolio—ensuring on‑time, on‑budget, and high‑quality outcomes
Manage delivery performance across the portfolio (capacity planning, utilization, margin, quality metrics, and customer satisfaction)
Standardize and continuously refine methodologies, templates, and playbooks to improve delivery predictability and efficiency
Partner with the VP of Professional Services on strategic initiatives, including partner‑delivered implementations, AI‑assisted build frameworks, and methodology evolution
Drive the adoption of consistent delivery metrics and proactively identify opportunities for automation or process improvement
Customer & Stakeholder Engagement Responsibilities
Build trusted, executive‑level relationships with enterprise customers, acting as a strategic advisor and escalation point for implementation success
Collaborate with Customer Success, Support, and Product teams to ensure a smooth transition from implementation to ongoing value realization
Influence Product and Engineering priorities through structured feedback from implementation learnings
Represent Professional Services in cross‑functional planning forums, bringing a delivery and customer lens to company‑wide decision‑making
Requirements
7+ years of experience in Professional Services, Consulting, or Technical Implementation within SaaS or Enterprise Software
3+ years of leadership experience, including managing Senior Individual Contributors
Proven success scaling delivery organizations or transforming implementation processes for efficiency and customer impact
Strong understanding of data integration, configuration, or business process automation
Exceptional stakeholder management and executive communication skills – comfortable interfacing with enterprise customers and internal executives
Nice to Have
Experience with ICM or SPM platforms (CaptivateIQ, Xactly, Varicent, Anaplan)
Technical fluency in SQL, ETL, APIs, or scripting languages
Experience leading distributed or offshore delivery teams
Familiarity with Agile methodologies or AI/automation in service delivery
Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one‑time expense on your 1‑year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company‑wide DEI goals as a space for developing and retaining diverse talent
Notice for Prospective Candidates
Only emails from @captivateiq.com should be trusted
CaptivateIQ participates in E‑Verify, a web‑based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The OTE range in USD represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package.
Seniority level Not Applicable
Employment type Full‑time
Job function Project Management and Information Technology
Industries Software Development
Referrals increase your chances of interviewing at CaptivateIQ by 2x
Sign in to set job alerts for “Senior Manager Professional Services” roles. Austin, TX $115,000 - $125,000 2 months ago
Senior Program Manager, Executive Communications We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr