Aimbridge Hospitality
Fairfield Inn & Suites San Jose Airport - Housekeeping Manager OEM
Aimbridge Hospitality, San Jose, California, United States, 95199
Fairfield Inn & Suites San Jose Airport - Housekeeping Manager
Base pay range: $66,560.00/yr - $69,000.00/yr Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Establish and maintain a key control system for the department. Operate radios efficiently and professionally in communicating with hotel staff. Monitor and direct all Housekeeping and Laundry personnel. Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific). Conduct all 90 day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P.'s. Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis. Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards. Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards. Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis. Conduct monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures. Train and review all 'House Safety' rules and procedures with Housekeeping staff. Motivate, coach, counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s. Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P.'s. Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous, and efficient way. Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments. Qualifications
At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Property Information
Adjacent to the VTA light rail station, our hotel makes it easy to reach downtown San Jose and discover premier attractions including the SAP Center, San Jose Convention Center and The Tech Museum of Innovation. After landing at Norman Y Mineta San Jose International Airport, guests can hop aboard our complimentary shuttle to our hotel and relax in our spacious guest rooms and suites. Free Wi-Fi and flat-panel TVs are available to keep visitors connected and entertained. At Fairfield Inn & Suites San Jose Airport, our guests are our #1 priority. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Hospitality
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Base pay range: $66,560.00/yr - $69,000.00/yr Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Establish and maintain a key control system for the department. Operate radios efficiently and professionally in communicating with hotel staff. Monitor and direct all Housekeeping and Laundry personnel. Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific). Conduct all 90 day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P.'s. Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis. Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards. Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards. Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis. Conduct monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures. Train and review all 'House Safety' rules and procedures with Housekeeping staff. Motivate, coach, counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s. Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P.'s. Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous, and efficient way. Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments. Qualifications
At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Property Information
Adjacent to the VTA light rail station, our hotel makes it easy to reach downtown San Jose and discover premier attractions including the SAP Center, San Jose Convention Center and The Tech Museum of Innovation. After landing at Norman Y Mineta San Jose International Airport, guests can hop aboard our complimentary shuttle to our hotel and relax in our spacious guest rooms and suites. Free Wi-Fi and flat-panel TVs are available to keep visitors connected and entertained. At Fairfield Inn & Suites San Jose Airport, our guests are our #1 priority. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Hospitality
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