Chubb
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Site Support Analyst
role at
Chubb
Job Description Chubb’s Global End User Services (EUS) organization focuses on improving the end‑user experience globally through technology programs, deliveries, and innovative solutions. With an extreme focus on the end user and a drive for excellence, EUS owns and oversees activities that support new ways of working to improve productivity and simplify the technology experience.
We are looking for a Site Support Analyst to assist employees, new hires, and contractors with technical issues related to their PCs, mobile devices, and peripherals. The role holder will support hardware and software issues and upgrades related to desktop technology, help develop, implement, and enforce policies and procedures related to end‑user technology, and provide excellent customer service skills and a positive attitude.
Key Responsibilities
Troubleshoot and remediate PC, peripheral, and mobile device hardware and software issues and incidents related to internal and external applications, including all Microsoft products.
Support users in the use of printers, digital scanners, smart devices, meeting room scheduling, and video conferencing technology.
Train and guide staff on hardware and software usage.
Ensure patch compliance for PCs.
Process help desk tickets for employees and contractors.
Support end users both physically in the office and remotely.
Configure and build hardware; install and configure software based on user service requests.
Document resolution to desktop issues and propose solutions to root cause problems.
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment.
Interact with third‑party vendors to drive and resolve specific technical problems.
Respond to incidents by phone, chat, or email in a timely manner.
Take ownership of role‑related tasks.
Manage new hire setups, including coordination and configuration of equipment.
Assist with new hire orientations and onboard new users from a technology perspective.
Demonstrate a high level of professionalism, interpersonal skills, and team‑oriented attitude.
Demonstrate active listening skills with an ability to act with sensitivity and empathize with the end user’s situation.
Identify opportunities to improve, automate, or simplify processes or systems.
Serve as a key contact and representative of IT for projects and initiatives such as Office Moves and Real Estate Initiatives, Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, Security Implementations and Compliance issues, and Standardization of End User Services to align the EUS catalogue of services globally.
Experience/Qualifications
Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users.
Can work independently or with a team.
Microsoft Certified Desktop Support Technician certification is a plus.
Well versed in desktop tools including Office 365.
Knowledge of Mac OS and Apple iOS.
Experience setting up printers, monitors, and IT cabling.
Some experience with Active Directory is beneficial.
Ability to document processes and procedures.
Superior customer service and interpersonal skills.
Ability to effectively communicate about technology.
Excellent oral and written communication skills.
About Us Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Seniority level Entry level
Employment type Full‑time
Job function
Information Technology
Insurance
#J-18808-Ljbffr
Site Support Analyst
role at
Chubb
Job Description Chubb’s Global End User Services (EUS) organization focuses on improving the end‑user experience globally through technology programs, deliveries, and innovative solutions. With an extreme focus on the end user and a drive for excellence, EUS owns and oversees activities that support new ways of working to improve productivity and simplify the technology experience.
We are looking for a Site Support Analyst to assist employees, new hires, and contractors with technical issues related to their PCs, mobile devices, and peripherals. The role holder will support hardware and software issues and upgrades related to desktop technology, help develop, implement, and enforce policies and procedures related to end‑user technology, and provide excellent customer service skills and a positive attitude.
Key Responsibilities
Troubleshoot and remediate PC, peripheral, and mobile device hardware and software issues and incidents related to internal and external applications, including all Microsoft products.
Support users in the use of printers, digital scanners, smart devices, meeting room scheduling, and video conferencing technology.
Train and guide staff on hardware and software usage.
Ensure patch compliance for PCs.
Process help desk tickets for employees and contractors.
Support end users both physically in the office and remotely.
Configure and build hardware; install and configure software based on user service requests.
Document resolution to desktop issues and propose solutions to root cause problems.
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment.
Interact with third‑party vendors to drive and resolve specific technical problems.
Respond to incidents by phone, chat, or email in a timely manner.
Take ownership of role‑related tasks.
Manage new hire setups, including coordination and configuration of equipment.
Assist with new hire orientations and onboard new users from a technology perspective.
Demonstrate a high level of professionalism, interpersonal skills, and team‑oriented attitude.
Demonstrate active listening skills with an ability to act with sensitivity and empathize with the end user’s situation.
Identify opportunities to improve, automate, or simplify processes or systems.
Serve as a key contact and representative of IT for projects and initiatives such as Office Moves and Real Estate Initiatives, Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, Security Implementations and Compliance issues, and Standardization of End User Services to align the EUS catalogue of services globally.
Experience/Qualifications
Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users.
Can work independently or with a team.
Microsoft Certified Desktop Support Technician certification is a plus.
Well versed in desktop tools including Office 365.
Knowledge of Mac OS and Apple iOS.
Experience setting up printers, monitors, and IT cabling.
Some experience with Active Directory is beneficial.
Ability to document processes and procedures.
Superior customer service and interpersonal skills.
Ability to effectively communicate about technology.
Excellent oral and written communication skills.
About Us Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Seniority level Entry level
Employment type Full‑time
Job function
Information Technology
Insurance
#J-18808-Ljbffr