Chubb
Overview
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Site Support Analyst
role at
Chubb . Chubb’s Global End User Services (EUS) organization focuses on driving and improving the end user experience globally through technology programs, deliveries and innovative solutions. The role supports employees, new hires and contractors with technical issues related to PCs, mobile devices, and peripherals, including hardware and software upgrades, policy implementation, and strong customer service. Responsibilities
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications, including all Microsoft products. Support users with printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology. Train and guide staff on hardware and software usage; ensure patch compliance for PCs. Support training and meeting room hardware; assist users in scheduling and executing meetings and conference calls. Process help desk tickets for employees and contractors; provide on-site and remote support. Configure and build hardware; install and configure software based on user service requests. Document resolutions to desktop issues and propose root-cause solutions; identify opportunities to improve, automate, or simplify processes or systems. Maintain hardware and surplus inventories and processes for receiving, processing, and tracking equipment. Interact with 3rd party vendors to drive and resolve technical problems. Respond to incidents by phone, chat or email in a timely manner; take ownership of role-related tasks. Manage new hire setups, including coordination and configuration of equipment; assist with new hire orientations from a technology perspective. Demonstrate professionalism, strong interpersonal skills and a team-oriented attitude; practice active listening and empathy for end users. Serve as a key IT contact for projects and initiatives (e.g., Office Moves, Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, Security Implementations and Compliance). Standardize End User Services to align the EUS catalogue of services globally. Document resolutions and revisit root causes; maintain control of processes and materials. Qualifications
Strong understanding of PC hardware; keen interest in technology and end-user support. Ability to work independently or in a team; excellent customer service and interpersonal skills. Microsoft Certified Desktop Support Technician certification a plus; well-versed in desktop tools including Office 365. Knowledge of Mac OS and Apple iOS; experience setting up printers, monitors and IT cabling. Some experience with Active Directory; ability to document processes and procedures. Excellent oral and written communication skills. About Us
Chubb is a world leader in insurance with operations in 54 countries. We provide a range of property and casualty, life and health insurance products and services. We are committed to equal employment opportunity and comply with all laws and regulations pertaining to it.
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Join to apply for the
Site Support Analyst
role at
Chubb . Chubb’s Global End User Services (EUS) organization focuses on driving and improving the end user experience globally through technology programs, deliveries and innovative solutions. The role supports employees, new hires and contractors with technical issues related to PCs, mobile devices, and peripherals, including hardware and software upgrades, policy implementation, and strong customer service. Responsibilities
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications, including all Microsoft products. Support users with printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology. Train and guide staff on hardware and software usage; ensure patch compliance for PCs. Support training and meeting room hardware; assist users in scheduling and executing meetings and conference calls. Process help desk tickets for employees and contractors; provide on-site and remote support. Configure and build hardware; install and configure software based on user service requests. Document resolutions to desktop issues and propose root-cause solutions; identify opportunities to improve, automate, or simplify processes or systems. Maintain hardware and surplus inventories and processes for receiving, processing, and tracking equipment. Interact with 3rd party vendors to drive and resolve technical problems. Respond to incidents by phone, chat or email in a timely manner; take ownership of role-related tasks. Manage new hire setups, including coordination and configuration of equipment; assist with new hire orientations from a technology perspective. Demonstrate professionalism, strong interpersonal skills and a team-oriented attitude; practice active listening and empathy for end users. Serve as a key IT contact for projects and initiatives (e.g., Office Moves, Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, Security Implementations and Compliance). Standardize End User Services to align the EUS catalogue of services globally. Document resolutions and revisit root causes; maintain control of processes and materials. Qualifications
Strong understanding of PC hardware; keen interest in technology and end-user support. Ability to work independently or in a team; excellent customer service and interpersonal skills. Microsoft Certified Desktop Support Technician certification a plus; well-versed in desktop tools including Office 365. Knowledge of Mac OS and Apple iOS; experience setting up printers, monitors and IT cabling. Some experience with Active Directory; ability to document processes and procedures. Excellent oral and written communication skills. About Us
Chubb is a world leader in insurance with operations in 54 countries. We provide a range of property and casualty, life and health insurance products and services. We are committed to equal employment opportunity and comply with all laws and regulations pertaining to it.
#J-18808-Ljbffr