Call Center Representative Job at Hustle Notice Biz in Cleveland

Call Center Representative

Department: Hustle Notice Biz

Employment Type: Full Time

Location: Cleveland

Compensation: $17.75 - $25.00 / hour

Description

Job Title: Call Center Representative

Location: Cleveland, OH

Job Type: Full-Time

We are actively seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. This role is critical to our customer service operations, as you will be the first point of contact for our valued customers. As a Call Center Representative, you will be responsible for handling a high volume of inbound and outbound calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Assist customers with product information, order status, and billing questions.
• Resolve customer complaints and issues promptly, ensuring a positive customer experience.
• Document all customer interactions accurately in the system for future reference.
• Follow up on customer interactions as needed and elevate issues to supervisors when necessary.
• Conduct outbound calls to follow up on customer feedback or resolve unresolved issues.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to navigate multiple computer systems and software applications seamlessly.
• Ability to work in a fast-paced environment and handle high call volumes.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement