Atlassian
Senior Manager, Customer Success Mid Market
Atlassian, San Francisco, California, United States, 94199
Senior Manager, Customer Success Mid Market
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Senior Manager, Customer Success Mid Market
role at
Atlassian
Overview Atlassian offers flexible working options—whether in an office, from home, or a hybrid model—allowing employees to balance professional and personal priorities. We hire talent in any country where Atlassian has a legal entity.
Responsibilities
Drive adoption and early value realization across Atlassian’s solution portfolio.
Proactively mitigate risk to strengthen retention.
Partner with Account Executives to identify and accelerate expansion.
Leverage data, automation, and digital‑first programs to scale success efficiently.
Lead & develop the team: hire, coach, and mentor CSMs to deliver outcomes, grow their skills, and build careers.
Set clear objectives: drive adoption, retention, and expansion OKRs aligned to Atlassian’s strategy.
Ensure operational rigor using Success Plans, Gainsight, Salesforce, and BI tools.
Guide the team in monitoring customer health, identifying risks early, and executing mitigation strategies.
Collaborate cross‑functionally with Sales, RevOps, Marketing, and Product to deliver joint account plans and lifecycle plays.
Aggregate customer insights and advocate internally to influence product and solution strategy.
Qualifications
5–7 years of experience in Customer Success, Account Management, or SaaS customer‑facing roles.
2+ years of people management experience leading CSMs, account managers, or other customer‑facing roles.
Strong understanding of customer success methodologies, including Success Plans and adoption frameworks.
Familiarity with Atlassian products (Jira, Confluence, JSM) and common mid‑market use cases a plus.
Comfortable operating in a data‑driven environment with Gainsight (or similar), Salesforce, and BI tools like Tableau.
Strong communicator able to align across matrixed account teams and influence executive stakeholders.
Compensation Base pay ranges for new hires in each geographic pay zone are: Zone A $174,600 – $227,950; Zone B $156,600 – $204,450; Zone C $144,900 – $189,175. This role may also be eligible for benefits, bonuses, commissions, and equity.
Benefits & Perks Atlassian offers a wide range of perks and benefits—including health and wellbeing resources, paid volunteer days, and more—to support you, your family, and your community. For details, visit
go.atlassian.com/perksandbenefits .
About Atlassian Atlassian’s software products enable teams worldwide to collaborate effectively. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran, or disability status. All information is kept confidential in accordance with EEO guidelines. We support accommodations or adjustments at any recruitment stage.
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Senior Manager, Customer Success Mid Market
role at
Atlassian
Overview Atlassian offers flexible working options—whether in an office, from home, or a hybrid model—allowing employees to balance professional and personal priorities. We hire talent in any country where Atlassian has a legal entity.
Responsibilities
Drive adoption and early value realization across Atlassian’s solution portfolio.
Proactively mitigate risk to strengthen retention.
Partner with Account Executives to identify and accelerate expansion.
Leverage data, automation, and digital‑first programs to scale success efficiently.
Lead & develop the team: hire, coach, and mentor CSMs to deliver outcomes, grow their skills, and build careers.
Set clear objectives: drive adoption, retention, and expansion OKRs aligned to Atlassian’s strategy.
Ensure operational rigor using Success Plans, Gainsight, Salesforce, and BI tools.
Guide the team in monitoring customer health, identifying risks early, and executing mitigation strategies.
Collaborate cross‑functionally with Sales, RevOps, Marketing, and Product to deliver joint account plans and lifecycle plays.
Aggregate customer insights and advocate internally to influence product and solution strategy.
Qualifications
5–7 years of experience in Customer Success, Account Management, or SaaS customer‑facing roles.
2+ years of people management experience leading CSMs, account managers, or other customer‑facing roles.
Strong understanding of customer success methodologies, including Success Plans and adoption frameworks.
Familiarity with Atlassian products (Jira, Confluence, JSM) and common mid‑market use cases a plus.
Comfortable operating in a data‑driven environment with Gainsight (or similar), Salesforce, and BI tools like Tableau.
Strong communicator able to align across matrixed account teams and influence executive stakeholders.
Compensation Base pay ranges for new hires in each geographic pay zone are: Zone A $174,600 – $227,950; Zone B $156,600 – $204,450; Zone C $144,900 – $189,175. This role may also be eligible for benefits, bonuses, commissions, and equity.
Benefits & Perks Atlassian offers a wide range of perks and benefits—including health and wellbeing resources, paid volunteer days, and more—to support you, your family, and your community. For details, visit
go.atlassian.com/perksandbenefits .
About Atlassian Atlassian’s software products enable teams worldwide to collaborate effectively. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran, or disability status. All information is kept confidential in accordance with EEO guidelines. We support accommodations or adjustments at any recruitment stage.
#J-18808-Ljbffr