Atlassian
Senior Manager, Customer Success Mid Market
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Senior Manager, Customer Success Mid Market
role at
Atlassian Overview
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Your Future Team
Atlassian is seeking a Manager, Americas Mid-Market Direct Customer Success to lead a team of Customer Success Managers focused on helping our fastest-growing mid-market customers unlock adoption, retention, and growth outcomes. Responsibilities
Driving adoption and early value realization across Atlassian’s solution portfolio. Proactively mitigating risk to strengthen retention. Partnering with Account Executives to identify and accelerate expansion. Leveraging data, automation, and digital-first programs to scale success efficiently. Lead & develop the Team: Hire, coach, and mentor CSMs to deliver outcomes, grow their skills, and build their careers. Set Clear Objectives: Drive adoption, retention, and expansion OKRs aligned to Atlassian’s strategy. Operational Rigor: Ensure your team consistently uses Success Plans, Gainsight, Salesforce, and BI tools to manage their accounts and report outcomes. Customer Health & Risk Management: Guide the team in monitoring customer health, identifying risks early, and executing mitigation strategies. Cross-Functional Collaboration: Partner closely with Sales, RevOps, Marketing, and Product to deliver joint account plans and lifecycle plays. Voice of the Customer: Aggregate customer insights and advocate internally to influence product and solution strategy. Qualifications
5–7 years of experience in Customer Success, Account Management, or SaaS customer-facing roles. 2+ years of people management experience (leading CSMs, account managers, or other customer-facing roles). Strong understanding of customer success methodologies, including Success Plans and adoption frameworks. Familiarity with Atlassian products (Jira, Confluence, JSM) and common mid-market use cases a plus. Comfortable operating in a data-driven environment, with experience using Gainsight (or similar), Salesforce, and BI tools like Tableau. Strong communicator able to align across matrixed account teams and influence executive stakeholders. Compensation
Base pay ranges vary by geographic zone. For this role, our current base pay ranges for new hires in each zone are: Zone A: $174,600 - $227,950, Zone B: $156,600 - $204,450, Zone C: $144,900 - $189,175. This role may also be eligible for benefits, bonuses, commissions, and equity. For more information on pay zones, visit go.atlassian.com/payzones. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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Join to apply for the
Senior Manager, Customer Success Mid Market
role at
Atlassian Overview
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Your Future Team
Atlassian is seeking a Manager, Americas Mid-Market Direct Customer Success to lead a team of Customer Success Managers focused on helping our fastest-growing mid-market customers unlock adoption, retention, and growth outcomes. Responsibilities
Driving adoption and early value realization across Atlassian’s solution portfolio. Proactively mitigating risk to strengthen retention. Partnering with Account Executives to identify and accelerate expansion. Leveraging data, automation, and digital-first programs to scale success efficiently. Lead & develop the Team: Hire, coach, and mentor CSMs to deliver outcomes, grow their skills, and build their careers. Set Clear Objectives: Drive adoption, retention, and expansion OKRs aligned to Atlassian’s strategy. Operational Rigor: Ensure your team consistently uses Success Plans, Gainsight, Salesforce, and BI tools to manage their accounts and report outcomes. Customer Health & Risk Management: Guide the team in monitoring customer health, identifying risks early, and executing mitigation strategies. Cross-Functional Collaboration: Partner closely with Sales, RevOps, Marketing, and Product to deliver joint account plans and lifecycle plays. Voice of the Customer: Aggregate customer insights and advocate internally to influence product and solution strategy. Qualifications
5–7 years of experience in Customer Success, Account Management, or SaaS customer-facing roles. 2+ years of people management experience (leading CSMs, account managers, or other customer-facing roles). Strong understanding of customer success methodologies, including Success Plans and adoption frameworks. Familiarity with Atlassian products (Jira, Confluence, JSM) and common mid-market use cases a plus. Comfortable operating in a data-driven environment, with experience using Gainsight (or similar), Salesforce, and BI tools like Tableau. Strong communicator able to align across matrixed account teams and influence executive stakeholders. Compensation
Base pay ranges vary by geographic zone. For this role, our current base pay ranges for new hires in each zone are: Zone A: $174,600 - $227,950, Zone B: $156,600 - $204,450, Zone C: $144,900 - $189,175. This role may also be eligible for benefits, bonuses, commissions, and equity. For more information on pay zones, visit go.atlassian.com/payzones. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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