Chubb
Join to apply for the
Site Support Analyst
role at
Chubb . Job Overview
We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PCs, mobile devices, and peripherals. The role supports hardware and software issues and upgrades related to desktop technology and helps develop, implement and enforce policies and procedures related to end user technology. The position requires excellent customer service skills and a positive attitude. Key Responsibilities
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products. Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology. Train and guide staff on hardware and software usage. Ensure patch compliance for PCs. Support training and meeting room hardware and assist users in scheduling and executing meetings and conference calls. Process help desk tickets for employees and contractors. Support end users both physically in the office and remotely. Configure and build hardware; install and configure software based on user service requests. Document resolutions to desktop issues and propose solutions to root cause problems. Maintain hardware and surplus inventories and processes for receiving, processing, and tracking equipment. Interact with 3rd party vendors to drive and resolve specific technical problems. Respond to incidents by phone, chat or email in a timely manner. Take ownership of role related tasks; manage new hire setups and onboarding from a technology perspective. Assist with new hire orientations and onboard new users from a technology perspective. Demonstrate professionalism, interpersonal skills, and a team-oriented attitude; show active listening and empathy to end users. Identify opportunities to improve, automate, or simplify processes or systems. Serve as a key contact and representative of IT for projects such as Office Moves, Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, Security Implementations and Compliance issues, and the standardization of End User Services to align the EUS catalogue of services globally. Train and guide staff on hardware and software usage; document resolutions and root cause analyses. Interact with 3rd party vendors to resolve technical problems. Qualifications
Strong understanding of PC hardware with an interest in technology and end-user support. Ability to work independently or with a team. Microsoft Certified Desktop Support Technician certification a plus. Well versed in desktop tools including Office 365. Knowledge of Mac OS/Apple iOS. Experience setting up printers, monitors and IT cabling. Some experience with Active Directory is beneficial. Ability to document processes and procedures. Superior customer service and interpersonal skills; ability to effectively communicate about technology. Excellent oral and written communication skills. About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Chubb is committed to equal employment opportunity and complies with all applicable laws and regulations. Our policy is to provide employment opportunities without regard to race, color, religious creed, sex, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, age, pregnancy or any other characteristic protected by law. Performance and qualifications are the basis for hiring, assigning, promoting, and retaining employees. Chubb prohibits unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
#J-18808-Ljbffr
Site Support Analyst
role at
Chubb . Job Overview
We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PCs, mobile devices, and peripherals. The role supports hardware and software issues and upgrades related to desktop technology and helps develop, implement and enforce policies and procedures related to end user technology. The position requires excellent customer service skills and a positive attitude. Key Responsibilities
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products. Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology. Train and guide staff on hardware and software usage. Ensure patch compliance for PCs. Support training and meeting room hardware and assist users in scheduling and executing meetings and conference calls. Process help desk tickets for employees and contractors. Support end users both physically in the office and remotely. Configure and build hardware; install and configure software based on user service requests. Document resolutions to desktop issues and propose solutions to root cause problems. Maintain hardware and surplus inventories and processes for receiving, processing, and tracking equipment. Interact with 3rd party vendors to drive and resolve specific technical problems. Respond to incidents by phone, chat or email in a timely manner. Take ownership of role related tasks; manage new hire setups and onboarding from a technology perspective. Assist with new hire orientations and onboard new users from a technology perspective. Demonstrate professionalism, interpersonal skills, and a team-oriented attitude; show active listening and empathy to end users. Identify opportunities to improve, automate, or simplify processes or systems. Serve as a key contact and representative of IT for projects such as Office Moves, Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, Security Implementations and Compliance issues, and the standardization of End User Services to align the EUS catalogue of services globally. Train and guide staff on hardware and software usage; document resolutions and root cause analyses. Interact with 3rd party vendors to resolve technical problems. Qualifications
Strong understanding of PC hardware with an interest in technology and end-user support. Ability to work independently or with a team. Microsoft Certified Desktop Support Technician certification a plus. Well versed in desktop tools including Office 365. Knowledge of Mac OS/Apple iOS. Experience setting up printers, monitors and IT cabling. Some experience with Active Directory is beneficial. Ability to document processes and procedures. Superior customer service and interpersonal skills; ability to effectively communicate about technology. Excellent oral and written communication skills. About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Chubb is committed to equal employment opportunity and complies with all applicable laws and regulations. Our policy is to provide employment opportunities without regard to race, color, religious creed, sex, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, age, pregnancy or any other characteristic protected by law. Performance and qualifications are the basis for hiring, assigning, promoting, and retaining employees. Chubb prohibits unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
#J-18808-Ljbffr