LHH
Job Title:
Customer Service Manager Location:
Near Carson, CA Employment Type:
Direct Hire Salary Range:
$115,000
$125,000 annually LHH is
seeking a dynamic and experienced
Customer Service Manager
to lead a high-performing team in a fast-paced, customer-centric environment. This role oversees both a busy call center and a retail center, driving excellence in customer experience, team development, and operational efficiency.
Key Responsibilities Lead a team of 1114 Customer Service Representatives and 1 Supervisor Manage inbound call operations using a dialer system Navigate high-volume periods, especially during peak times like the start of the month Oversee the Downtown Retail Center, open 7 days a week Ensure flexible scheduling and adequate coverage Design and implement training programs focused on care and customer service Champion a culture of continuous improvement and staff development Serve as an internal advocate for customer experience excellence Partner with other departments to gather and act on customer feedback Collaborate with fellow managers to support organizational changes Drive enhancements in technology systems and dashboard development Establish and monitor KPIs to measure team performance and customer impact
Qualifications Proven experience managing customer service teams in a call center or retail environment Strong leadership and communication skills Experience with unionized staff is a plus Proficiency in dashboard tools and KPI tracking Ability to lead through change and foster a positive team culture
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Customer Service Manager Location:
Near Carson, CA Employment Type:
Direct Hire Salary Range:
$115,000
$125,000 annually LHH is
seeking a dynamic and experienced
Customer Service Manager
to lead a high-performing team in a fast-paced, customer-centric environment. This role oversees both a busy call center and a retail center, driving excellence in customer experience, team development, and operational efficiency.
Key Responsibilities Lead a team of 1114 Customer Service Representatives and 1 Supervisor Manage inbound call operations using a dialer system Navigate high-volume periods, especially during peak times like the start of the month Oversee the Downtown Retail Center, open 7 days a week Ensure flexible scheduling and adequate coverage Design and implement training programs focused on care and customer service Champion a culture of continuous improvement and staff development Serve as an internal advocate for customer experience excellence Partner with other departments to gather and act on customer feedback Collaborate with fellow managers to support organizational changes Drive enhancements in technology systems and dashboard development Establish and monitor KPIs to measure team performance and customer impact
Qualifications Proven experience managing customer service teams in a call center or retail environment Strong leadership and communication skills Experience with unionized staff is a plus Proficiency in dashboard tools and KPI tracking Ability to lead through change and foster a positive team culture
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance