Astreya
This range is provided by Astreya. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $30.00/yr - $35.00/yr
Direct message the job poster from Astreya
The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be a main point of contact for all events requiring AV & Event support. The position involves a high degree of exposure, working with C-Level executives and directors to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.
Event Support
Hands‑on delivery of events either on‑site or remotely via Microsoft Teams and Zoom
Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
Work with teams and stakeholders using ticketing or booking system to coordinate events
Provide full event production support either on your own for smaller events or as part of a team for larger events
Manage the day‑to‑day housekeeping and maintenance of event spaces
Work with clients/stakeholders who might not be technically minded in pre‑production to explain the capabilities of the space and go over best practice to ensure the event is a success
Provide feedback on possible enhancements and improvements to the space
Manage client expectations on production issues
Escalate any operational issues to the appropriate level of support and make suggestions for improvements
Produce event related and other types of reports as requested by the manager
Serves as a primary contact for event coordination requiring AV beyond the general meeting setup
Run AV events for corporate communications to employees, including pre‑event practice runs with speakers, testing of audio, video equipment, etc.
Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
Manage high profile, global events
Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
Basic Video encoding and editing skills
Video/Audio conference setup support
Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
Manages equipment and software upgrades
Commissioning and testing of all new and relocated video conference systems
Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.
Project Based Work
Provides support for project‑based work at different client sites
Listens to and meets client’s needs
Serves as expert in solutioning and providing best advice to client
AV Meeting Room Support
Ensure all multimedia/presentation rooms are maintained in good working order
AV equipment set‑up and support
Presentation/multimedia meeting room support, including duration support
Assist with support for multimedia broadcasting
Faults & Room Checks
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
Ensure that all faults are reported in the correct way and in a timely manner
Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
Providing support, including on‑the‑spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
Carry out all power down/up when required, usually involving out‑of‑hours overtime commitments
General Duties
Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
Assist with the training of all technical team members
Advise clients on best practice
Provide regular feedback and service improvements recommendations
Focus on service/operational issues for review
Experience & Skills Required
Flexible approach to working schedules to include out of hours (early or late) and weekends
Must have experience in managing events remotely via Zoom / Microsoft Teams
Occasional work related travel to other client locations
Working unsupervised
Encoding of video and audio content.
Media and web content integration (packaging). Knowledge of Windows Media, Apple QuickTime, .mp4 and Flash encoding formats.
Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
Read and understand AV schematics
Data gathering, reporting, metrics and administrative skills
Liaising with clients and event planners on a daily basis - white glove customer service approach
Excellent customer service skills and experience
AV / VC Systems experience in a Corporate environment (Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.)
Ability to read building schematics and installation diagrams in order to troubleshoot
Understanding of TCP/IP networking
Understanding of different audio and video protocols and codecs required
Ability to draft and present technical reports in English
Providing feedback for service improvements
3 years minimum experience in a similar role
Seniority level Associate
Employment type Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Information Services
#J-18808-Ljbffr
Base pay range $30.00/yr - $35.00/yr
Direct message the job poster from Astreya
The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be a main point of contact for all events requiring AV & Event support. The position involves a high degree of exposure, working with C-Level executives and directors to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.
Event Support
Hands‑on delivery of events either on‑site or remotely via Microsoft Teams and Zoom
Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
Work with teams and stakeholders using ticketing or booking system to coordinate events
Provide full event production support either on your own for smaller events or as part of a team for larger events
Manage the day‑to‑day housekeeping and maintenance of event spaces
Work with clients/stakeholders who might not be technically minded in pre‑production to explain the capabilities of the space and go over best practice to ensure the event is a success
Provide feedback on possible enhancements and improvements to the space
Manage client expectations on production issues
Escalate any operational issues to the appropriate level of support and make suggestions for improvements
Produce event related and other types of reports as requested by the manager
Serves as a primary contact for event coordination requiring AV beyond the general meeting setup
Run AV events for corporate communications to employees, including pre‑event practice runs with speakers, testing of audio, video equipment, etc.
Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
Manage high profile, global events
Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
Basic Video encoding and editing skills
Video/Audio conference setup support
Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
Manages equipment and software upgrades
Commissioning and testing of all new and relocated video conference systems
Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.
Project Based Work
Provides support for project‑based work at different client sites
Listens to and meets client’s needs
Serves as expert in solutioning and providing best advice to client
AV Meeting Room Support
Ensure all multimedia/presentation rooms are maintained in good working order
AV equipment set‑up and support
Presentation/multimedia meeting room support, including duration support
Assist with support for multimedia broadcasting
Faults & Room Checks
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
Ensure that all faults are reported in the correct way and in a timely manner
Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
Providing support, including on‑the‑spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
Carry out all power down/up when required, usually involving out‑of‑hours overtime commitments
General Duties
Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
Assist with the training of all technical team members
Advise clients on best practice
Provide regular feedback and service improvements recommendations
Focus on service/operational issues for review
Experience & Skills Required
Flexible approach to working schedules to include out of hours (early or late) and weekends
Must have experience in managing events remotely via Zoom / Microsoft Teams
Occasional work related travel to other client locations
Working unsupervised
Encoding of video and audio content.
Media and web content integration (packaging). Knowledge of Windows Media, Apple QuickTime, .mp4 and Flash encoding formats.
Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
Read and understand AV schematics
Data gathering, reporting, metrics and administrative skills
Liaising with clients and event planners on a daily basis - white glove customer service approach
Excellent customer service skills and experience
AV / VC Systems experience in a Corporate environment (Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.)
Ability to read building schematics and installation diagrams in order to troubleshoot
Understanding of TCP/IP networking
Understanding of different audio and video protocols and codecs required
Ability to draft and present technical reports in English
Providing feedback for service improvements
3 years minimum experience in a similar role
Seniority level Associate
Employment type Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Information Services
#J-18808-Ljbffr