Astreya
What this Job Entails
The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be a main point of contact for all events requiring AV & Event support. The position involves a high degree of exposure, working with C-Level executives and directors to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. Event Support
Hands-on delivery of events either on-site or remotely via Microsoft Teams and Zoom Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation Work with teams and stakeholders using ticketing or booking system to coordinate events Provide full event production support either on your own for smaller events or as part of a team for larger events Manage the day-to-day housekeeping and maintenance of event spaces Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success Provide feedback on possible enhancements and improvements to the space Manage client expectations on production issues Escalate any operational issues to the appropriate level of support and make suggestions for improvements Produce event related and other types of reports as requested by the manager Serves as a primary contact for event coordination requiring AV beyond the general meeting setup Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc. Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. Manage high profile, global events Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event Basic Video encoding and editing skills Video / Audio Conferencing
Video/Audio conference setup support Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call Manages equipment and software upgrades Commissioning and testing of all new and relocated video conference systems Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary. Project Based Work
Provides support for project-based work at different client sites Listens to and meets client’s needs Serves as expert in solutioning and providing best advice to client AV Meeting Room Support
Ensure all multimedia/presentation rooms are maintained in good working order AV equipment set-up and support Presentation/multimedia meeting room support, including duration support Assist with support for multimedia broadcasting Quick response to emergency/ad-hoc requests Faults & Room Checks
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure Ensure that all faults are reported in the correct way and in a timely manner Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures Carry out all power down/up when required, usually involving out-of-hours overtime commitments General Duties
Maintaining the cleanliness and presentability of all AV rooms, stores and equipment Assist with the training of all technical team members Advise clients on best practice Provide regular feedback and service improvements recommendations Focus on service/operational issues for review Experience & Skills Required
Flexible approach to working schedules to include out of hours (early or late) and weekends Must have experience in managing events remotely via Zoom / Microsoft Teams Occasional work related travel to other client locations Working unsupervised Encoding of video and audio content Media and web content integration (packaging). Knowledge of Windows Media, Apple QuickTime, .mp4 and Flash encoding formats Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles Read and understand AV schematics Data gathering, reporting, metrics and administrative skills Liaising with clients and event planners on a daily basis - white glove customer service approach Event support experience Excellent customer service skills and experience Excellent communication skills AV / VC Systems experience in a Corporate environment ( Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.) Ability to read building schematics and installation diagrams in order to troubleshoot Understanding of TCP/IP networking Understanding of different audio and video protocols and codecs required Ability to draft and present technical reports in English Providing feedback for service improvements 3 years minimum experience in a similar role Salary Range
$23.49 - $37.10 USD (Hourly). Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
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The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be a main point of contact for all events requiring AV & Event support. The position involves a high degree of exposure, working with C-Level executives and directors to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. Event Support
Hands-on delivery of events either on-site or remotely via Microsoft Teams and Zoom Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation Work with teams and stakeholders using ticketing or booking system to coordinate events Provide full event production support either on your own for smaller events or as part of a team for larger events Manage the day-to-day housekeeping and maintenance of event spaces Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success Provide feedback on possible enhancements and improvements to the space Manage client expectations on production issues Escalate any operational issues to the appropriate level of support and make suggestions for improvements Produce event related and other types of reports as requested by the manager Serves as a primary contact for event coordination requiring AV beyond the general meeting setup Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc. Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. Manage high profile, global events Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event Basic Video encoding and editing skills Video / Audio Conferencing
Video/Audio conference setup support Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call Manages equipment and software upgrades Commissioning and testing of all new and relocated video conference systems Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary. Project Based Work
Provides support for project-based work at different client sites Listens to and meets client’s needs Serves as expert in solutioning and providing best advice to client AV Meeting Room Support
Ensure all multimedia/presentation rooms are maintained in good working order AV equipment set-up and support Presentation/multimedia meeting room support, including duration support Assist with support for multimedia broadcasting Quick response to emergency/ad-hoc requests Faults & Room Checks
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure Ensure that all faults are reported in the correct way and in a timely manner Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures Carry out all power down/up when required, usually involving out-of-hours overtime commitments General Duties
Maintaining the cleanliness and presentability of all AV rooms, stores and equipment Assist with the training of all technical team members Advise clients on best practice Provide regular feedback and service improvements recommendations Focus on service/operational issues for review Experience & Skills Required
Flexible approach to working schedules to include out of hours (early or late) and weekends Must have experience in managing events remotely via Zoom / Microsoft Teams Occasional work related travel to other client locations Working unsupervised Encoding of video and audio content Media and web content integration (packaging). Knowledge of Windows Media, Apple QuickTime, .mp4 and Flash encoding formats Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles Read and understand AV schematics Data gathering, reporting, metrics and administrative skills Liaising with clients and event planners on a daily basis - white glove customer service approach Event support experience Excellent customer service skills and experience Excellent communication skills AV / VC Systems experience in a Corporate environment ( Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.) Ability to read building schematics and installation diagrams in order to troubleshoot Understanding of TCP/IP networking Understanding of different audio and video protocols and codecs required Ability to draft and present technical reports in English Providing feedback for service improvements 3 years minimum experience in a similar role Salary Range
$23.49 - $37.10 USD (Hourly). Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
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