San Francisco
Health Worker 2 (Interpreter Services) - San Francisco Department of Public Heal
San Francisco, San Francisco, California, United States, 94199
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Job Description Location:
Zuckerberg San Francisco General Hospital (ZSFG)
Shift:
Days, evenings, nights, weekends, and/or holiday shifts may be required.
Under supervision, the Health Worker 2 (Interpreter Services) is responsible for providing language assistance to non‑English and limited English speaking clients who are seeking health care or are visitors at various San Francisco Department of Public Health facilities.
Responsibilities
Provides interpreter services in person, by telephone and video to limited English speaking clients and their families in various venues within the San Francisco Department of Public Health.
Translates correspondence, medical histories, medical procedures and instructions, medical consent forms, patient education brochures and other documents as necessary.
Serves as office dispatcher and dispatches interpreters to the appropriate departments by using all available resources.
Performs telephone dispatching.
Performs incidental clerical duties such as keeping records, answering the telephone and arranging client appointments.
Performs computer data entry.
The Health Worker 2 (Interpreter Services) performs other related duties as assigned/required.
Working Conditions Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions.
Qualifications
One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties: serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; performing pre‑clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure; and
One year of verifiable experience working as a Medical Interpreter; OR
Possession of a Certificate of Completion of a Medical Interpreter educational program from an accredited college or university; OR
Possession of a national certification in Interpreting from the Certification Commission for Healthcare Interpreter (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI); OR
Possession of a Bachelor’s Degree or higher in Interpreting or Translation and Interpretation from an accredited college or university; AND
A. Bilingual in English and Spanish; OR B. Bilingual in English and Cantonese; OR C. Bilingual in Cantonese and Mandarin.
Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification #1.
Equal Employment Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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Job Description Location:
Zuckerberg San Francisco General Hospital (ZSFG)
Shift:
Days, evenings, nights, weekends, and/or holiday shifts may be required.
Under supervision, the Health Worker 2 (Interpreter Services) is responsible for providing language assistance to non‑English and limited English speaking clients who are seeking health care or are visitors at various San Francisco Department of Public Health facilities.
Responsibilities
Provides interpreter services in person, by telephone and video to limited English speaking clients and their families in various venues within the San Francisco Department of Public Health.
Translates correspondence, medical histories, medical procedures and instructions, medical consent forms, patient education brochures and other documents as necessary.
Serves as office dispatcher and dispatches interpreters to the appropriate departments by using all available resources.
Performs telephone dispatching.
Performs incidental clerical duties such as keeping records, answering the telephone and arranging client appointments.
Performs computer data entry.
The Health Worker 2 (Interpreter Services) performs other related duties as assigned/required.
Working Conditions Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions.
Qualifications
One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties: serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; performing pre‑clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure; and
One year of verifiable experience working as a Medical Interpreter; OR
Possession of a Certificate of Completion of a Medical Interpreter educational program from an accredited college or university; OR
Possession of a national certification in Interpreting from the Certification Commission for Healthcare Interpreter (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI); OR
Possession of a Bachelor’s Degree or higher in Interpreting or Translation and Interpretation from an accredited college or university; AND
A. Bilingual in English and Spanish; OR B. Bilingual in English and Cantonese; OR C. Bilingual in Cantonese and Mandarin.
Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification #1.
Equal Employment Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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