Sentinel Technologies
Support Analyst
Job Type:
Regular FTE
Job ID:
2025-4878
Overview MOTIVATED.....make IT happen!
Sentinel Technologies, Inc.
has been rated a top workplace every year since 2012. Sentinel delivers IT solutions including security, communications, systems & networks, software applications, cloud and managed services, with staffing solutions for clients. Since 1982, Sentinel has grown to be a leading IT services provider in the US. Primary support operating centers are in Downers Grove (HQ), Chicago, and other locations.
If you are MOTIVATED, you can make IT happen at Sentinel. We create a work environment that encourages growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact. Learn more at
www.sentinel.com/careers .
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
Responsibilities
The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies with a security focus. This is a full time direct hire hybrid position located in Downers Grove, IL.
The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds, and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data.
Analysts are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement system and application changes.
The Analyst will manage requests assigned to the team/personal queue within the established Service Level Agreement (SLA).
Efficient ticket management is expected.
The analyst may also be expected to perform system/platform health checks for various security products as needed.
The analyst may be required to assist with escalated security engagements on an as needed basis.
Qualifications
The support analyst is a customer facing technical resource responsible for reporting and communicating with tech and non-tech users alike. Communication skills both verbal and written are a requirement.
Experience working with and supporting at least three of the following security technologies:
Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO)
Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne)
Illumio Zero Trust
Tenable Products (IO, SC, Lumin)
Horizon 3 Node Zero
Email Security Products (Proofpoint, Mimecast, Cisco Secure Email)
Darktrace
Understanding of network protocols and traffic flow in an enterprise environment.
Ability to perform, security whitelisting of false-positives, and evaluating security requests for change across multiple security platforms. This includes the ability to analyze change impacts and articulate why changes may weaken security envelopes.
Knowledge of DNS technologies and how they are secured.
Experience with Virtualization Technologies (VMware, Hyper-V) is a plus.
The ability to communicate clearly with verbal and written skills.
Staying current on IT security trends, vulnerabilities, and news.
Researching security enhancements and best practices.
Recommending security enhancements and services.
The candidate must be able to meet and uphold CJIS requirements.
Basic knowledge of Linux is a plus.
Legally authorized to work in the US without sponsorship
Must demonstrate a "can-do" attitude.
We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Compensation Range:
$70,000-$100,000
What you get We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
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Regular FTE
Job ID:
2025-4878
Overview MOTIVATED.....make IT happen!
Sentinel Technologies, Inc.
has been rated a top workplace every year since 2012. Sentinel delivers IT solutions including security, communications, systems & networks, software applications, cloud and managed services, with staffing solutions for clients. Since 1982, Sentinel has grown to be a leading IT services provider in the US. Primary support operating centers are in Downers Grove (HQ), Chicago, and other locations.
If you are MOTIVATED, you can make IT happen at Sentinel. We create a work environment that encourages growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact. Learn more at
www.sentinel.com/careers .
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
Responsibilities
The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies with a security focus. This is a full time direct hire hybrid position located in Downers Grove, IL.
The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds, and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data.
Analysts are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement system and application changes.
The Analyst will manage requests assigned to the team/personal queue within the established Service Level Agreement (SLA).
Efficient ticket management is expected.
The analyst may also be expected to perform system/platform health checks for various security products as needed.
The analyst may be required to assist with escalated security engagements on an as needed basis.
Qualifications
The support analyst is a customer facing technical resource responsible for reporting and communicating with tech and non-tech users alike. Communication skills both verbal and written are a requirement.
Experience working with and supporting at least three of the following security technologies:
Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO)
Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne)
Illumio Zero Trust
Tenable Products (IO, SC, Lumin)
Horizon 3 Node Zero
Email Security Products (Proofpoint, Mimecast, Cisco Secure Email)
Darktrace
Understanding of network protocols and traffic flow in an enterprise environment.
Ability to perform, security whitelisting of false-positives, and evaluating security requests for change across multiple security platforms. This includes the ability to analyze change impacts and articulate why changes may weaken security envelopes.
Knowledge of DNS technologies and how they are secured.
Experience with Virtualization Technologies (VMware, Hyper-V) is a plus.
The ability to communicate clearly with verbal and written skills.
Staying current on IT security trends, vulnerabilities, and news.
Researching security enhancements and best practices.
Recommending security enhancements and services.
The candidate must be able to meet and uphold CJIS requirements.
Basic knowledge of Linux is a plus.
Legally authorized to work in the US without sponsorship
Must demonstrate a "can-do" attitude.
We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Compensation Range:
$70,000-$100,000
What you get We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
#J-18808-Ljbffr