Q Center
Food & Beverage Supervisor – Full Time
Q Center is looking for a Full‑Time Food & Beverage Supervisor to join our team.
Job Summary The F&B Supervisor is responsible for supervising team members, directing and overseeing service in dining areas, coffee breaks, banquets, and retail outlets, including set‑up, service and break down. They will assign duties during their shifts and ensure they are completed accurately and timely. They will work closely with the event planning team and culinary departments to ensure quality service and guest satisfaction at each location. They are also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs. The schedule for this position varies, and will include days, afternoons, evenings, and weekends. Starting rate for this position is $22.00/hour.
Benefits
Paid time off
401(k) with employer match
Holiday Pay
Medical, Dental and Vision Insurance with Wellness Credits
Employee Assistance Program
Basic Life, AD&D
Disability Benefits
Employee Meals
Education & Experience
High School diploma or equivalent and/or experience in a related field preferred.
At least 1 year of progressive experience in a hotel or related field required.
Previous supervisory responsibility preferred.
Demonstrated knowledge of food preparation, bar terminology and wine service.
Basic computer skills required.
BASSET and Food Handler certifications or equivalent required.
Physical Requirements
Flexible and long hours sometimes required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Fundamental Requirements
Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
Monitor and supervise the daily operations of department and associates.
Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
Conduct departmental training, departmental meetings developing associate morale and skills.
Prepare knowledge-based documents for training and development of associates.
Motivate, coach and counsel all department personnel according to Q Center Policy.
Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
Ensure associates are informed timely and appropriately of any business changes.
Keep immediate supervisor fully informed of all problems or matters requiring their attention.
Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
Maintain clean, organized work areas.
Ensure overall associate and guest satisfaction and safety is achieved.
Perform other related duties as assigned.
All
Responsible for checking in/out, training and monitoring performance of any temporary associates when scheduled.
Check staffing levels and adjust according to business demand.
Must maintain confidentiality of information.
Ensure food quality and monitor food temperatures.
Handle guest concerns or special requests by obtaining information and communicate to management when necessary.
Hold pre‑shift meetings daily to communicate information regarding shift which may include group information, reminders on policies, Associate Recognition, shift assignments, side‑work duties and other pertinent information provided by the Food and Beverage Manager.
Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization.
Responsible for training of all front of house Food and Beverage associates.
Assist with counseling of all front of the house Food and Beverage associates.
Complete necessary paperwork as assigned.
Ensure overall guest satisfaction.
Maintain both BASSET and Food Safety certifications.
Dining Room
Maintain inventory of all Dining Room supplies and requisition as needed.
Check that stations and tables are set to standards.
Ensure quality control of all menus and labels with regards to accuracy, cleanliness and appearance.
Ensure that tables are cleared and sanitized promptly.
Ensure communication with oncoming shift supervisor.
Must be able to perform duties required of all front of house food and beverage associates/positions.
Supervise all Dining Room Attendants to ensure that job assignments are performed to standards.
The Q Center Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full‑service conference facilities in the Midwest, our vast 150,000+ square‑feet of IACC‑certified meeting and event spaces regularly host a variety of occasions, from large‑scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi‑talented team and event space makes us one of the Midwest’s premier special event venues.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law
Supplement Notice
Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitality
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Job Summary The F&B Supervisor is responsible for supervising team members, directing and overseeing service in dining areas, coffee breaks, banquets, and retail outlets, including set‑up, service and break down. They will assign duties during their shifts and ensure they are completed accurately and timely. They will work closely with the event planning team and culinary departments to ensure quality service and guest satisfaction at each location. They are also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs. The schedule for this position varies, and will include days, afternoons, evenings, and weekends. Starting rate for this position is $22.00/hour.
Benefits
Paid time off
401(k) with employer match
Holiday Pay
Medical, Dental and Vision Insurance with Wellness Credits
Employee Assistance Program
Basic Life, AD&D
Disability Benefits
Employee Meals
Education & Experience
High School diploma or equivalent and/or experience in a related field preferred.
At least 1 year of progressive experience in a hotel or related field required.
Previous supervisory responsibility preferred.
Demonstrated knowledge of food preparation, bar terminology and wine service.
Basic computer skills required.
BASSET and Food Handler certifications or equivalent required.
Physical Requirements
Flexible and long hours sometimes required.
Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Fundamental Requirements
Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
Monitor and supervise the daily operations of department and associates.
Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
Conduct departmental training, departmental meetings developing associate morale and skills.
Prepare knowledge-based documents for training and development of associates.
Motivate, coach and counsel all department personnel according to Q Center Policy.
Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
Ensure associates are informed timely and appropriately of any business changes.
Keep immediate supervisor fully informed of all problems or matters requiring their attention.
Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
Maintain clean, organized work areas.
Ensure overall associate and guest satisfaction and safety is achieved.
Perform other related duties as assigned.
All
Responsible for checking in/out, training and monitoring performance of any temporary associates when scheduled.
Check staffing levels and adjust according to business demand.
Must maintain confidentiality of information.
Ensure food quality and monitor food temperatures.
Handle guest concerns or special requests by obtaining information and communicate to management when necessary.
Hold pre‑shift meetings daily to communicate information regarding shift which may include group information, reminders on policies, Associate Recognition, shift assignments, side‑work duties and other pertinent information provided by the Food and Beverage Manager.
Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization.
Responsible for training of all front of house Food and Beverage associates.
Assist with counseling of all front of the house Food and Beverage associates.
Complete necessary paperwork as assigned.
Ensure overall guest satisfaction.
Maintain both BASSET and Food Safety certifications.
Dining Room
Maintain inventory of all Dining Room supplies and requisition as needed.
Check that stations and tables are set to standards.
Ensure quality control of all menus and labels with regards to accuracy, cleanliness and appearance.
Ensure that tables are cleared and sanitized promptly.
Ensure communication with oncoming shift supervisor.
Must be able to perform duties required of all front of house food and beverage associates/positions.
Supervise all Dining Room Attendants to ensure that job assignments are performed to standards.
The Q Center Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full‑service conference facilities in the Midwest, our vast 150,000+ square‑feet of IACC‑certified meeting and event spaces regularly host a variety of occasions, from large‑scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi‑talented team and event space makes us one of the Midwest’s premier special event venues.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law
Supplement Notice
Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr