Universal Processing LLC (uP)
Technical Support - Bilingual in Chinese
Universal Processing LLC (uP), Arcadia, California, United States, 91006
Technical Support - Bilingual in Chinese
Join to apply for the
Technical Support - Bilingual in Chinese
role at
Universal Processing LLC (uP)
Compensation This is a non-exempt position, with a monthly salary of
$3,000
during the probationary period. Upon successful completion of the probationary period, the base rate will increase to
$3,300
per month.
Role Summary The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems.
Responsibilities
Prepare, install, and configure software & hardware for deployment
Onboard and train new users for newly deployed software and hardware
Perform remote troubleshooting over the phone and through remote control tools
Identify and analyze issues for software and/or hardware
Partner with the Operations and Sales departments to provide the best solution for POS inquiries
Collect feedback from end-users and work with the Development team for future product improvement
Assist in inventory tracking and management
Qualifications
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in Mandarin-Chinese is required.
Strong communication skills, critical thinking, detail-oriented, and analytical abilities
Able to actively listen to clients and interact with clients in a friendly and patient manner
Able to take initiative to solve problem effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Proficient with Excel and Word
About uP Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.
At Let’s Go uP, we are an equal employment opportunity employer.
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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Technical Support - Bilingual in Chinese
role at
Universal Processing LLC (uP)
Compensation This is a non-exempt position, with a monthly salary of
$3,000
during the probationary period. Upon successful completion of the probationary period, the base rate will increase to
$3,300
per month.
Role Summary The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems.
Responsibilities
Prepare, install, and configure software & hardware for deployment
Onboard and train new users for newly deployed software and hardware
Perform remote troubleshooting over the phone and through remote control tools
Identify and analyze issues for software and/or hardware
Partner with the Operations and Sales departments to provide the best solution for POS inquiries
Collect feedback from end-users and work with the Development team for future product improvement
Assist in inventory tracking and management
Qualifications
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in Mandarin-Chinese is required.
Strong communication skills, critical thinking, detail-oriented, and analytical abilities
Able to actively listen to clients and interact with clients in a friendly and patient manner
Able to take initiative to solve problem effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Proficient with Excel and Word
About uP Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.
At Let’s Go uP, we are an equal employment opportunity employer.
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr