Blue Bird
JOB SUMMARY
The Blue Bird Academy Team is seeking a dynamic Senior Technical Trainer / Content Developer with a passion for emerging automotive technology and helping others grow in their careers. The ideal candidate will have extensive technical experience across a broad array of automotive and/or heavy truck technologies, diagnostic tools, and platforms. A high level of acumen regarding low and high voltage electrical trouble shooting is required. Creating and delivering training for low-voltage electrical diagnostics, high-voltage electric vehicle system diagnostics, engine fuel systems, engine performance, transmissions, and other serviceable systems and components on Blue Bird products is essential for success. Instructional design and curriculum development experience combined with a strong automotive service and training background are the main qualities necessary for potential applicants.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop, organize and deliver comprehensive training curriculum including Instructor’s Guide, Workbooks, Presentations, post training resources and all other required materials for dealers on Blue Bird systems, technologies, and diagnostics
Lead technical content collection, development, and posting
Advise and assist instructional designers on technical training content asset collection for online and in-person training materials
Organize and conduct in-person training sessions as well as remote training via Webinars
Stay abreast of engineering designs and common field service ticket submissions for integration into new training curricula
Collaborate with Field Service Engineering to ensure training content accuracy and relevance
Assess training effectiveness and modify programs based on feedback and performance metrics
Provide technical support and mentorship to trainees during and after program completion
Create surveys for use in needs analyses
Reports all metrics from technical training events
Perform other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
Meticulous, technical mindset with a desire to learn more about the Blue Bird product
Exceptional communicator with the ability to articulate procedures and ideas verbally and in writing
Self-starter with the ability to notice gaps in efficiency and adjust accordingly
Proficiency in instructional design principles and Microsoft Word, PowerPoint, and Excel
BASIC EDUCATION AND EXPERIENCE REQUIRED
7+ years of experience as an automotive Field Service Engineer or Field Service Technician
5+ years of experience as a Technical Trainer, preferably within the automotive industry
3+ years of experience in curriculum development for technical training content
High School Diploma
All candidates must be a U.S. citizen or permanent resident
PREFERRED SKILLS AND EXPERIENCE
Associates or Bachelor’s degree, preferred
Experience with electrical diagnostics on CAN – including J1939 and OBD2
Experience with Ford Powertrain and diagnostic tooling and software
Electric and alternatively-powered vehicle experience
Field service experience for automotive OEM
WE VALUE
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
Continued Professional Development
Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
#LI-Onsite
QUALIFICATIONS EDUCATION High School
EXPERIENCE REQUIRED 3 years Experience in curriculum development for technical training content 5 years Technical Trainer, experience preferably within the automotive industry 7 years Experience as an automotive Field Service Engineer or Field Service Technician.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
EEO STATEMENT Blue Bird is an equal opportunity employer. All persons are treated fairly and given equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
#J-18808-Ljbffr
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop, organize and deliver comprehensive training curriculum including Instructor’s Guide, Workbooks, Presentations, post training resources and all other required materials for dealers on Blue Bird systems, technologies, and diagnostics
Lead technical content collection, development, and posting
Advise and assist instructional designers on technical training content asset collection for online and in-person training materials
Organize and conduct in-person training sessions as well as remote training via Webinars
Stay abreast of engineering designs and common field service ticket submissions for integration into new training curricula
Collaborate with Field Service Engineering to ensure training content accuracy and relevance
Assess training effectiveness and modify programs based on feedback and performance metrics
Provide technical support and mentorship to trainees during and after program completion
Create surveys for use in needs analyses
Reports all metrics from technical training events
Perform other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
Meticulous, technical mindset with a desire to learn more about the Blue Bird product
Exceptional communicator with the ability to articulate procedures and ideas verbally and in writing
Self-starter with the ability to notice gaps in efficiency and adjust accordingly
Proficiency in instructional design principles and Microsoft Word, PowerPoint, and Excel
BASIC EDUCATION AND EXPERIENCE REQUIRED
7+ years of experience as an automotive Field Service Engineer or Field Service Technician
5+ years of experience as a Technical Trainer, preferably within the automotive industry
3+ years of experience in curriculum development for technical training content
High School Diploma
All candidates must be a U.S. citizen or permanent resident
PREFERRED SKILLS AND EXPERIENCE
Associates or Bachelor’s degree, preferred
Experience with electrical diagnostics on CAN – including J1939 and OBD2
Experience with Ford Powertrain and diagnostic tooling and software
Electric and alternatively-powered vehicle experience
Field service experience for automotive OEM
WE VALUE
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
Continued Professional Development
Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
#LI-Onsite
QUALIFICATIONS EDUCATION High School
EXPERIENCE REQUIRED 3 years Experience in curriculum development for technical training content 5 years Technical Trainer, experience preferably within the automotive industry 7 years Experience as an automotive Field Service Engineer or Field Service Technician.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
EEO STATEMENT Blue Bird is an equal opportunity employer. All persons are treated fairly and given equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
#J-18808-Ljbffr