Prestige Staffing
This range is provided by Prestige Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $40.00/hr - $50.00/hr
IT OPERATIONS SPECIALIST Pay: $40-50 hr
Location: Manhattan Summary We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.
Requirements
3-5 years of experience in system administration or a similar IT support role
Proven experience managing on-site inventory, hardware requests, and vendor coordination
Strong Mac experience is essential
Expertise in providing white-glove, high-level support
In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections)
Familiarity with Google Workspace and Microsoft 365 platforms
Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
Experience with Active Directory or Okta for user provisioning and permissions
Competency in handling user access requests and security protocols
Experience with mobile device management (MDM) and software/hardware installations
Ability to assist with conference room technology setup and troubleshooting
Responsibilities
Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions
Provide in-person, white-glove support for end-users’ hardware and software issues across various devices
Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems
Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups
Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting
Perform routine maintenance, updates, and system checks
Document support requests accurately in the ticketing system and ensure timely resolution
Escalate complex issues appropriately to specialized support teams as needed
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Base pay range $40.00/hr - $50.00/hr
IT OPERATIONS SPECIALIST Pay: $40-50 hr
Location: Manhattan Summary We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.
Requirements
3-5 years of experience in system administration or a similar IT support role
Proven experience managing on-site inventory, hardware requests, and vendor coordination
Strong Mac experience is essential
Expertise in providing white-glove, high-level support
In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections)
Familiarity with Google Workspace and Microsoft 365 platforms
Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
Experience with Active Directory or Okta for user provisioning and permissions
Competency in handling user access requests and security protocols
Experience with mobile device management (MDM) and software/hardware installations
Ability to assist with conference room technology setup and troubleshooting
Responsibilities
Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions
Provide in-person, white-glove support for end-users’ hardware and software issues across various devices
Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems
Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups
Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting
Perform routine maintenance, updates, and system checks
Document support requests accurately in the ticketing system and ensure timely resolution
Escalate complex issues appropriately to specialized support teams as needed
#J-18808-Ljbffr