Fresh Dining Concepts
Overview
Fresh Dining Concepts is the leading Franchisee of ToGo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team! A Shift Manager functions as the person in charge of the store in the absence of, or as directed by, the General Manager, Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Manager is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon, Jamba Juice, or Carvel products to guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne’s and Cinnabon operation standards and policies. This role is critical in providing guests with an outstanding experience.
Responsibilities
Perform all Team Member responsibilities such as preparing dough and other products (lemonade, butter, dips, Cinnabons and yogurt). Roll, twist, dip, shape, bake, and bag pretzels / Cinnabons / yogurt. Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s. Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color. Oversee exceptional in-store guest experience by embodying the brand core values (F.I.B.E.R. and B.O.O.S.T.) at all times. Execute and deliver quality store operations: Celan (clean) blenders, small wares, merchandise, and store facility as necessary; operate food preparation machinery as required by age. Maintain stocking of all supplies per inventory guidelines. Adhere to all Jamba food safety and security guidelines while respecting Jamba property. Master station operations of the store. Provide a healthy, consistent product following health, safety, and sanitation standards. Support brand adherence and training of team members. Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate. Prepare drinks and bag orders using appropriate health and safety measures. Direct and coordinate the activities of Team Members; coordinate meal breaks per state and federal law. Maintain a calm demeanor during high-volume or unusual events to keep the store operating up to standard and set a positive example. In the event of call-offs or no-shows, contact the Store Manager or Assistant Manager and propose a replacement solution for the shift. Monitor product quality and adherence to proper operating procedures; handle complaints as required. Ensure guest service and a positive guest experience; address guest needs and questions as required. Ensure opening/closing procedures are performed, including daily and periodic maintenance and cleaning. Responsible for store funds during the shift; access to bottom safe to issue/change till; run register reports and complete relevant cash reports. Follow all cash management and cash register policies and ensure proper cash handling practices. Comply with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC policies/procedures, including relevant federal and state regulations (safety, OSHA, EPA, Right to Know, EEO, ADA, etc.).
Qualifications
Must be 18 years old or older. 6 months to 2 years of experience in retail management, food service, or equivalent retail experience. Current food handler certification, or ability to obtain within the first 30 days as required by local law. Basic math and reading skills; ability to use a calculator. Attention to detail; ability to develop leadership, coaching, and professional interactions. Strong guest focus with excellent people skills, positive attitude, and teachable spirit. Availability to work shifts, including nights, weekends, and holidays. Compliance with health and sanitation laws and regulations.
Preferred Qualifications
Experience with computers, smartphones/tablets, POS systems, and retail handhelds. General knowledge of the food industry or retail operations preferred but not required.
Job Requirements / Physical Demands
Prolonged/stationary standing, walking, bending, and repetitive hand/arm motions (rolling, dipping pretzels/Cinnabon). Ability to lift 50+ pounds. Ability to work in a fast-paced, high-stress environment (POS, guests, staff). Work with agility and be available for occasional long hours as required by law.
Age Requirements
Cinnabon / Auntie Anne’s ovens: minimum age to operate is 16 (16-year-old not able to use freight elevator). Cinnabon / Auntie Anne’s mixer: minimum age to operate is 18.
Licenses / Certifications
Reliable transportation. Current ServSafe certification required; if not current, must pass within 30 days of employment. Food Handler permit as required by local laws. Compliance with local Health Department requirements.
Work Environment
Typical work environment as described for this role; not exhaustive of all tasks.
The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.
Seniorities and Employment
Seniority level: Mid-Senior level Employment type: Other Job function: Management and Manufacturing Industries: Restaurants
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Fresh Dining Concepts is the leading Franchisee of ToGo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team! A Shift Manager functions as the person in charge of the store in the absence of, or as directed by, the General Manager, Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Manager is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon, Jamba Juice, or Carvel products to guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne’s and Cinnabon operation standards and policies. This role is critical in providing guests with an outstanding experience.
Responsibilities
Perform all Team Member responsibilities such as preparing dough and other products (lemonade, butter, dips, Cinnabons and yogurt). Roll, twist, dip, shape, bake, and bag pretzels / Cinnabons / yogurt. Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s. Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color. Oversee exceptional in-store guest experience by embodying the brand core values (F.I.B.E.R. and B.O.O.S.T.) at all times. Execute and deliver quality store operations: Celan (clean) blenders, small wares, merchandise, and store facility as necessary; operate food preparation machinery as required by age. Maintain stocking of all supplies per inventory guidelines. Adhere to all Jamba food safety and security guidelines while respecting Jamba property. Master station operations of the store. Provide a healthy, consistent product following health, safety, and sanitation standards. Support brand adherence and training of team members. Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate. Prepare drinks and bag orders using appropriate health and safety measures. Direct and coordinate the activities of Team Members; coordinate meal breaks per state and federal law. Maintain a calm demeanor during high-volume or unusual events to keep the store operating up to standard and set a positive example. In the event of call-offs or no-shows, contact the Store Manager or Assistant Manager and propose a replacement solution for the shift. Monitor product quality and adherence to proper operating procedures; handle complaints as required. Ensure guest service and a positive guest experience; address guest needs and questions as required. Ensure opening/closing procedures are performed, including daily and periodic maintenance and cleaning. Responsible for store funds during the shift; access to bottom safe to issue/change till; run register reports and complete relevant cash reports. Follow all cash management and cash register policies and ensure proper cash handling practices. Comply with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC policies/procedures, including relevant federal and state regulations (safety, OSHA, EPA, Right to Know, EEO, ADA, etc.).
Qualifications
Must be 18 years old or older. 6 months to 2 years of experience in retail management, food service, or equivalent retail experience. Current food handler certification, or ability to obtain within the first 30 days as required by local law. Basic math and reading skills; ability to use a calculator. Attention to detail; ability to develop leadership, coaching, and professional interactions. Strong guest focus with excellent people skills, positive attitude, and teachable spirit. Availability to work shifts, including nights, weekends, and holidays. Compliance with health and sanitation laws and regulations.
Preferred Qualifications
Experience with computers, smartphones/tablets, POS systems, and retail handhelds. General knowledge of the food industry or retail operations preferred but not required.
Job Requirements / Physical Demands
Prolonged/stationary standing, walking, bending, and repetitive hand/arm motions (rolling, dipping pretzels/Cinnabon). Ability to lift 50+ pounds. Ability to work in a fast-paced, high-stress environment (POS, guests, staff). Work with agility and be available for occasional long hours as required by law.
Age Requirements
Cinnabon / Auntie Anne’s ovens: minimum age to operate is 16 (16-year-old not able to use freight elevator). Cinnabon / Auntie Anne’s mixer: minimum age to operate is 18.
Licenses / Certifications
Reliable transportation. Current ServSafe certification required; if not current, must pass within 30 days of employment. Food Handler permit as required by local laws. Compliance with local Health Department requirements.
Work Environment
Typical work environment as described for this role; not exhaustive of all tasks.
The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.
Seniorities and Employment
Seniority level: Mid-Senior level Employment type: Other Job function: Management and Manufacturing Industries: Restaurants
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