Fresh Dining Concepts
Position
Shift Manager at Fresh Dining Concepts Fresh Dining Concepts is the leading Franchisee of ToGo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team. Position Summary
A Shift Manager functions as the person in charge of the store in the absence of, or as directed by the General Manager, the Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Manager is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon, Jamba Juice, or Carvel products to guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne’s and Cinnabon operation standards and policies. This role is critical in providing guests with an outstanding experience.
Essential Duties And Responsibilities
Perform all Team Members’ responsibilities such as preparing dough and other products (lemonade, butter, dips, Cinnabons and yogurt). Roll, twist, dip, shape, bake, and bag pretzels / Cinnabons / yogurt. Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s. Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color. Oversee exceptional in-store customer experience by embodying the brand core values (F.I.B.E.R. and B.O.O.S.T.) at all times. Execute and deliver quality store operations: cleaning blenders, small wares, merchandise and store facility as necessary; operate food preparation machinery as required by age. Maintain stocking of all supplies per inventory guidelines. Adhere to all brand and safety guidelines while respecting property. Master store station operations; provide a healthy, consistent product following health, safety, and sanitation standards. Support brand adherence and training of team members. Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate; prepare drinks and bag orders using proper health and safety measures. Direct and coordinate the activities of Team Members; coordinate meal breaks per state and federal law. Maintain a calm demeanor during high volume or unusual events to keep the store operating up to standards and set a positive example. Handle call-offs/no-shows by contacting the Store Manager or Assistant Manager and proposing solutions to secure a replacement for the shift. Monitor product quality and adherence to procedures; handle complaints as required. Ensure guest service and a positive guest experience; address needs, questions, and complaints as required. Ensure opening/closing procedures are performed, including daily and periodic maintenance and cleaning. Manage store funds during the shift; access to cash handling and till as needed. Run register reports, complete Daily Cash Reports, and hourly reading sheets; if closing, complete the Sales Log report. Follow cash management policies and ensure proper cash handling practices. Comply with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts policies and procedures, including health, safety, and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc. Qualifications
Must be 18 years or older. 6 months to 2 years of experience in retail management, food service, or equivalent retail experience. Current food handler certification or ability to obtain within the first 30 days as required by local law. Basic math and reading skills; ability to use a calculator accurately. Attention to detail and leadership ability with coaching skills. Strong guest focus with excellent people skills and a positive, teachable attitude. Availability to work shifts, including nights, weekends, and holidays. Compliance with health and sanitation laws and regulations. Preferred Qualifications
Experience with computers, smartphones, iPads, retail handhelds, and POS systems. General knowledge of the food industry or retail operations preferred but not required. Job Requirements / Physical Demands
Prolonged standing, walking, bending, and repetitive hand/arm motions (rolling, dipping pretzels/Cinnabon). Ability to lift 50+ pounds. Ability to work in a fast-paced, high-pressure environment with POS systems, guests, and staff. Work with agility and occasional long hours within applicable laws. Age Requirements
Oven operation: minimum age 16 (16-year-old cannot use freight elevator). Mixer operation: minimum age 18. Licenses / Certifications
Reliable transportation. Current ServSafe certification required; if not current, must pass within 30 days of employment. Food Handler Permit as required by local laws. Compliance with local Health Department requirements. Work Environment
The work environment characteristics described here are representative of those encountered while performing essential functions. The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.
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Shift Manager at Fresh Dining Concepts Fresh Dining Concepts is the leading Franchisee of ToGo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team. Position Summary
A Shift Manager functions as the person in charge of the store in the absence of, or as directed by the General Manager, the Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Manager is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon, Jamba Juice, or Carvel products to guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne’s and Cinnabon operation standards and policies. This role is critical in providing guests with an outstanding experience.
Essential Duties And Responsibilities
Perform all Team Members’ responsibilities such as preparing dough and other products (lemonade, butter, dips, Cinnabons and yogurt). Roll, twist, dip, shape, bake, and bag pretzels / Cinnabons / yogurt. Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s. Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color. Oversee exceptional in-store customer experience by embodying the brand core values (F.I.B.E.R. and B.O.O.S.T.) at all times. Execute and deliver quality store operations: cleaning blenders, small wares, merchandise and store facility as necessary; operate food preparation machinery as required by age. Maintain stocking of all supplies per inventory guidelines. Adhere to all brand and safety guidelines while respecting property. Master store station operations; provide a healthy, consistent product following health, safety, and sanitation standards. Support brand adherence and training of team members. Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate; prepare drinks and bag orders using proper health and safety measures. Direct and coordinate the activities of Team Members; coordinate meal breaks per state and federal law. Maintain a calm demeanor during high volume or unusual events to keep the store operating up to standards and set a positive example. Handle call-offs/no-shows by contacting the Store Manager or Assistant Manager and proposing solutions to secure a replacement for the shift. Monitor product quality and adherence to procedures; handle complaints as required. Ensure guest service and a positive guest experience; address needs, questions, and complaints as required. Ensure opening/closing procedures are performed, including daily and periodic maintenance and cleaning. Manage store funds during the shift; access to cash handling and till as needed. Run register reports, complete Daily Cash Reports, and hourly reading sheets; if closing, complete the Sales Log report. Follow cash management policies and ensure proper cash handling practices. Comply with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts policies and procedures, including health, safety, and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc. Qualifications
Must be 18 years or older. 6 months to 2 years of experience in retail management, food service, or equivalent retail experience. Current food handler certification or ability to obtain within the first 30 days as required by local law. Basic math and reading skills; ability to use a calculator accurately. Attention to detail and leadership ability with coaching skills. Strong guest focus with excellent people skills and a positive, teachable attitude. Availability to work shifts, including nights, weekends, and holidays. Compliance with health and sanitation laws and regulations. Preferred Qualifications
Experience with computers, smartphones, iPads, retail handhelds, and POS systems. General knowledge of the food industry or retail operations preferred but not required. Job Requirements / Physical Demands
Prolonged standing, walking, bending, and repetitive hand/arm motions (rolling, dipping pretzels/Cinnabon). Ability to lift 50+ pounds. Ability to work in a fast-paced, high-pressure environment with POS systems, guests, and staff. Work with agility and occasional long hours within applicable laws. Age Requirements
Oven operation: minimum age 16 (16-year-old cannot use freight elevator). Mixer operation: minimum age 18. Licenses / Certifications
Reliable transportation. Current ServSafe certification required; if not current, must pass within 30 days of employment. Food Handler Permit as required by local laws. Compliance with local Health Department requirements. Work Environment
The work environment characteristics described here are representative of those encountered while performing essential functions. The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.
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