Michaels Stores
Retail Customer Experience Manager (Full Time)
Store - AUS-MUELLER, TX
Deliver a customer‑centric shopping experience by managing front‑end operations and expectations. Lead omnichannel processes, maintain store recovery standards and deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Ensure all front‑end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
Plan and lead execution of class and in‑store events in accordance with Company programs.
Lead the omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes (Return to Vendor and Advance Shipping Notice activities as needed).
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for continued self‑development.
Serve as Manager on Duty (MOD).
Interact with others respectfully, promote commitment to the organization’s vision and values, and project a positive image.
Acknowledge customers, help locate products, and provide solutions.
Participate in truck unloading and stocking processes; ensure truck standards are followed and completed within budget.
Cross‑train in Custom Framing selling and production.
In select stores, lead delivery of high‑quality custom framing solutions to customers on time by planning and managing framing workload in partnership with the Store Manager.
Preferred Qualifications
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment & Hours Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Equal Opportunity Employer Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Applicants in the U.S. must satisfy federal, state, and local legal requirements.
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
#J-18808-Ljbffr
Deliver a customer‑centric shopping experience by managing front‑end operations and expectations. Lead omnichannel processes, maintain store recovery standards and deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Ensure all front‑end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
Plan and lead execution of class and in‑store events in accordance with Company programs.
Lead the omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes (Return to Vendor and Advance Shipping Notice activities as needed).
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for continued self‑development.
Serve as Manager on Duty (MOD).
Interact with others respectfully, promote commitment to the organization’s vision and values, and project a positive image.
Acknowledge customers, help locate products, and provide solutions.
Participate in truck unloading and stocking processes; ensure truck standards are followed and completed within budget.
Cross‑train in Custom Framing selling and production.
In select stores, lead delivery of high‑quality custom framing solutions to customers on time by planning and managing framing workload in partnership with the Store Manager.
Preferred Qualifications
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment & Hours Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Equal Opportunity Employer Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Applicants in the U.S. must satisfy federal, state, and local legal requirements.
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
#J-18808-Ljbffr