Michaels Stores
Job Overview
Store – DFW‑Keller, TX. Deliver a customer‑centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
Ensure all front‑end policies and procedures are followed; achieve KPIs and manage your team to achieve their role KPIs.
Plan and lead execution of in‑store events in accordance with Company programs.
Lead omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development of your team; utilize leadership competencies for continued self‑development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others.
Help customers locate products and provide solutions.
Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Cross‑train in Custom Framing selling and production.
In select stores without a Framing Manager only, responsibilities include leading the delivery of high‑quality custom framing solutions to customers on time by planning and managing framing workload in partnership with the Store Manager.
Preferred Knowledge / Skills / Abilities
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing essential functions, contact supervisor for accommodations.
Public retail store setting; some stock rooms may not be climate controlled; some outdoor work may be assigned.
Work hours may include nights, weekends, and early mornings.
Work Environment
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing essential functions, contact supervisor for accommodations.
Public retail store setting; all public areas climate controlled; some stock rooms may not be climate controlled; some outdoor work may be assigned.
EEO Statement Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).
EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
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Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
Ensure all front‑end policies and procedures are followed; achieve KPIs and manage your team to achieve their role KPIs.
Plan and lead execution of in‑store events in accordance with Company programs.
Lead omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development of your team; utilize leadership competencies for continued self‑development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others.
Help customers locate products and provide solutions.
Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Cross‑train in Custom Framing selling and production.
In select stores without a Framing Manager only, responsibilities include leading the delivery of high‑quality custom framing solutions to customers on time by planning and managing framing workload in partnership with the Store Manager.
Preferred Knowledge / Skills / Abilities
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing essential functions, contact supervisor for accommodations.
Public retail store setting; some stock rooms may not be climate controlled; some outdoor work may be assigned.
Work hours may include nights, weekends, and early mornings.
Work Environment
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
If you need help performing essential functions, contact supervisor for accommodations.
Public retail store setting; all public areas climate controlled; some stock rooms may not be climate controlled; some outdoor work may be assigned.
EEO Statement Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).
EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
#J-18808-Ljbffr