Platinum Coastal Group
Customer Service Representative (Spanish Bilingual)
Platinum Coastal Group, Yonkers, New York, United States
4 days ago Be among the first 25 applicants
Platinum Coastal Group provided pay range
This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$17.00/hr - $23.00/hr CSR (Spanish Bilingual)
MUST SPEAK SPANISH
Engage with customers in Spanish in person to address inquiries and provide solutions. Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction. Document all interactions with customers in our CRM system. Maintain updated knowledge of company products and services. Collaborate with team members to improve processes and customer experience. Assist in developing training materials for customer service processes. Conduct follow-ups with customers to ensure issues are resolved. Participate in team meetings and contribute to performance discussions. Identify trends in customer feedback and suggest improvements. Handle escalated customer complaints with professionalism. Monitor customer interactions for quality assurance purposes. Support the organization in meeting and exceeding service level agreements. Provide insights on customer preferences and behaviors to improve service delivery. Assist with administrative tasks as needed. Support colleagues and contribute to a positive team environment.
CSR (Spanish Bilingual)
MUST SPEAK SPANISH
Role Responsibilities
Engage with customers in Spanish in person to address inquiries and provide solutions. Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction. Document all interactions with customers in our CRM system. Maintain updated knowledge of company products and services. Collaborate with team members to improve processes and customer experience. Assist in developing training materials for customer service processes. Conduct follow-ups with customers to ensure issues are resolved. Participate in team meetings and contribute to performance discussions. Identify trends in customer feedback and suggest improvements. Handle escalated customer complaints with professionalism. Monitor customer interactions for quality assurance purposes. Support the organization in meeting and exceeding service level agreements. Provide insights on customer preferences and behaviors to improve service delivery. Assist with administrative tasks as needed. Support colleagues and contribute to a positive team environment.
Qualifications
Proven experience in customer service or a related field. Bilingual in Spanish Strong communication skills, both verbal and written. Ability to resolve conflicts and respond to customer needs promptly. Strong time management and organizational skills. Experience with CRM software is a plus. High school diploma or equivalent; further education is a plus. Excellent empathy and active listening skills. Ability to work in a fast-paced environment. Great attention to detail and accuracy. Ability to multitask and prioritize effectively. Positive attitude and willingness to learn. Experience in a team-oriented environment. Flexibility to adapt to changing customer needs. Ability to work on-site full-time.
Skills: crm software experience,crm software,multitasking,time management,attention to detail,spanish,spanish language proficiency,bilingual (spanish),organizational skills,communication skills,flexibility,communication,problem solving,team collaboration,active listening,bilingual in spanish,conflict resolution,strong communication skills,positive attitude,customer service,teamwork,empathy Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$17.00/hr - $23.00/hr CSR (Spanish Bilingual)
MUST SPEAK SPANISH
Engage with customers in Spanish in person to address inquiries and provide solutions. Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction. Document all interactions with customers in our CRM system. Maintain updated knowledge of company products and services. Collaborate with team members to improve processes and customer experience. Assist in developing training materials for customer service processes. Conduct follow-ups with customers to ensure issues are resolved. Participate in team meetings and contribute to performance discussions. Identify trends in customer feedback and suggest improvements. Handle escalated customer complaints with professionalism. Monitor customer interactions for quality assurance purposes. Support the organization in meeting and exceeding service level agreements. Provide insights on customer preferences and behaviors to improve service delivery. Assist with administrative tasks as needed. Support colleagues and contribute to a positive team environment.
CSR (Spanish Bilingual)
MUST SPEAK SPANISH
Role Responsibilities
Engage with customers in Spanish in person to address inquiries and provide solutions. Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction. Document all interactions with customers in our CRM system. Maintain updated knowledge of company products and services. Collaborate with team members to improve processes and customer experience. Assist in developing training materials for customer service processes. Conduct follow-ups with customers to ensure issues are resolved. Participate in team meetings and contribute to performance discussions. Identify trends in customer feedback and suggest improvements. Handle escalated customer complaints with professionalism. Monitor customer interactions for quality assurance purposes. Support the organization in meeting and exceeding service level agreements. Provide insights on customer preferences and behaviors to improve service delivery. Assist with administrative tasks as needed. Support colleagues and contribute to a positive team environment.
Qualifications
Proven experience in customer service or a related field. Bilingual in Spanish Strong communication skills, both verbal and written. Ability to resolve conflicts and respond to customer needs promptly. Strong time management and organizational skills. Experience with CRM software is a plus. High school diploma or equivalent; further education is a plus. Excellent empathy and active listening skills. Ability to work in a fast-paced environment. Great attention to detail and accuracy. Ability to multitask and prioritize effectively. Positive attitude and willingness to learn. Experience in a team-oriented environment. Flexibility to adapt to changing customer needs. Ability to work on-site full-time.
Skills: crm software experience,crm software,multitasking,time management,attention to detail,spanish,spanish language proficiency,bilingual (spanish),organizational skills,communication skills,flexibility,communication,problem solving,team collaboration,active listening,bilingual in spanish,conflict resolution,strong communication skills,positive attitude,customer service,teamwork,empathy Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Advertising Services Referrals increase your chances of interviewing at Platinum Coastal Group by 2x Get notified about new Bilingual Customer Service Representative jobs in
Yonkers, NY . Manhattan, NY $40,000.00-$42,000.00 1 month ago New York, NY $65,000.00-$75,000.00 3 days ago Lobby Attendant Position - Luxury Condominium
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OMEGA Luxury Timepieces - Customer Service Representative - 5th Avenue
New York, NY $50,000.00-$60,000.00 3 weeks ago New York, NY $61,000.00-$65,000.00 1 week ago Contact Customer Services Representative
New York, NY $70,000.00-$100,000.00 2 weeks ago New York, NY $70,022.00-$70,022.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Pelham, NY $50,000.00-$80,000.00 2 years ago New York, NY $45,760.00-$47,840.00 2 weeks ago New York, NY $60,000.00-$90,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr