Minnesota Department of Health
Call Center Agent - Customer Services Specialist at Minnesota Department of Heal
Minnesota Department of Health, Saint Paul, Minnesota, United States, 55199
Overview
Call Center Agent - Customer Services Specialist job at Minnesota Department of Health. Saint Paul, MN.
Job Details
Job ID : 87685
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : This vacancy is open to all qualified job seekers.
Date Posted : 08//25/25
Closing Date : 09/08/2025
Hiring Agency : Minnesota Department of Health (MDH)
Division/Unit : Health Regulation / Call Center
Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
Days of Work : Monday - Friday
Travel Required : No
Salary Range : $20.02 - $25.03 / hourly; $41,801 - $52,262 / annually
Classified Status : Classified
Bargaining Unit/Union : 206 - Clerical/AFSCME
Work Area : Health Regulation
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities : Yes
Job Summary THIS POSITION IS BEING REPOSTED. IF YOU PREVIOUSLY APPLIED TO THIS VACANCY ANNOUNCEMENT, YOU DO NEED TO REAPPLY TO BE CONSIDERED. Join the Health Regulation Division (HRD) Call Center Unit as a Customer Services Specialist where you'll be the first point of contact, helping to identify customer needs, provide technical assistance, and route inquiries to the appropriate HRD staff or external agencies. Your commitment to delivering excellent customer service will be essential to the success of our team and mission. In this fast-paced, team-oriented environment, you'll play a key role in providing responsive and high-quality support to a diverse range of external customers—including regulated providers, government partners, and members of the public—via phone, email, and fax.
Qualifications Minimum Qualifications
To facilitate proper crediting, please ensure your resume/application clearly describe your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of the minimum qualifications will be considered for this position.
Communication skills : ability to respond to a variety of communications, including phone calls, e-mails and faxes from internal and external customers, with clear and concise explanations of processes or instructions.
Knowledge of data entry procedures : systems, such as Microsoft Office or similar, sufficient to enter data, prepare and edit emails, faxes and other forms of written communication, ensuring grammar and proper format.
Preferred Qualifications
Experience with various computer software programs including Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
Knowledge of Health Regulation services and types of facilities.
Previous call center experience.
Ability to establish and maintain effective working relationships with a variety of individuals and organizations.
Ability to work independently in addition to working cooperatively and effectively as part of a team.
Additional Requirements This position requires successful completion of a background and employment reference check.
Application Details How to Apply : Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to.
Contact : If you have questions about this position, contact Amy Winters at amy.winters@state.mn.us or 651-201-5617. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.winters@state.mn.us. If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us.
About Health Department Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction. Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include:
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance
Short-term and long-term disability insurance
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for PSLF; visit studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
Confidential program that helps employees and their families with life challenges that may impact health, well-being, or job performance
Issues such as mental health, finances, and legal concerns can be addressed
Equal Opportunity
Employers: Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly. All qualified applicants will receive consideration for employment without regard to protected characteristics.
Applicants with Disabilities : Minnesota state agencies make reasonable accommodations. If you need assistance, contact Careers Help Desk at 651-259-3637 or careers@state.mn.us.
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Job Details
Job ID : 87685
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : This vacancy is open to all qualified job seekers.
Date Posted : 08//25/25
Closing Date : 09/08/2025
Hiring Agency : Minnesota Department of Health (MDH)
Division/Unit : Health Regulation / Call Center
Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
Days of Work : Monday - Friday
Travel Required : No
Salary Range : $20.02 - $25.03 / hourly; $41,801 - $52,262 / annually
Classified Status : Classified
Bargaining Unit/Union : 206 - Clerical/AFSCME
Work Area : Health Regulation
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities : Yes
Job Summary THIS POSITION IS BEING REPOSTED. IF YOU PREVIOUSLY APPLIED TO THIS VACANCY ANNOUNCEMENT, YOU DO NEED TO REAPPLY TO BE CONSIDERED. Join the Health Regulation Division (HRD) Call Center Unit as a Customer Services Specialist where you'll be the first point of contact, helping to identify customer needs, provide technical assistance, and route inquiries to the appropriate HRD staff or external agencies. Your commitment to delivering excellent customer service will be essential to the success of our team and mission. In this fast-paced, team-oriented environment, you'll play a key role in providing responsive and high-quality support to a diverse range of external customers—including regulated providers, government partners, and members of the public—via phone, email, and fax.
Qualifications Minimum Qualifications
To facilitate proper crediting, please ensure your resume/application clearly describe your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of the minimum qualifications will be considered for this position.
Communication skills : ability to respond to a variety of communications, including phone calls, e-mails and faxes from internal and external customers, with clear and concise explanations of processes or instructions.
Knowledge of data entry procedures : systems, such as Microsoft Office or similar, sufficient to enter data, prepare and edit emails, faxes and other forms of written communication, ensuring grammar and proper format.
Preferred Qualifications
Experience with various computer software programs including Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
Knowledge of Health Regulation services and types of facilities.
Previous call center experience.
Ability to establish and maintain effective working relationships with a variety of individuals and organizations.
Ability to work independently in addition to working cooperatively and effectively as part of a team.
Additional Requirements This position requires successful completion of a background and employment reference check.
Application Details How to Apply : Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to.
Contact : If you have questions about this position, contact Amy Winters at amy.winters@state.mn.us or 651-201-5617. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.winters@state.mn.us. If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us.
About Health Department Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction. Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include:
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance
Short-term and long-term disability insurance
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for PSLF; visit studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
Confidential program that helps employees and their families with life challenges that may impact health, well-being, or job performance
Issues such as mental health, finances, and legal concerns can be addressed
Equal Opportunity
Employers: Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly. All qualified applicants will receive consideration for employment without regard to protected characteristics.
Applicants with Disabilities : Minnesota state agencies make reasonable accommodations. If you need assistance, contact Careers Help Desk at 651-259-3637 or careers@state.mn.us.
#J-18808-Ljbffr