Cushman & Wakefield
Job Title
Senior Facilities Manager
at Cushman & Wakefield Job Description Summary
This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The Senior Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Senior Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.
Key Responsibilities
Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with Cushman & Wakefield policies and ownership directives.
Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, including periodic and ongoing performance and financial review, conducting RFPs, and ensuring payments and invoicing match contract pricing. Initiate audit and control systems to ensure statutory, policy and contractual commitments are met.
Lead the facility management team in supervising maintenance programs relating to interior and exterior conditions and appearance and operation of the facilities.
Ensure facility management staff provides positive and prompt responses to requests from the client and building tenants/occupants.
Implement ongoing contract review programs to assess client, tenant and occupant needs and ensure problems are solved promptly and to the mutual benefit of the tenant, owner and properties.
Prepare and deliver consolidated reporting and reviews of budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex.
Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans.
Assist in development of capital budgets for the property, including contributions towards a five-year plan of maintenance, facility improvement and cost reduction initiatives.
Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and systems to identify service gaps and recurring issues and provide corrective actions.
Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective employee relations and performance evaluations.
Manage customer focus within operational activities and maintain relationships with key client contacts.
Drive innovation through best practices, operational efficiency, and identification of industry trends and tools to support operational excellence goals.
Ensure staff and tenants/vendors comply with insurance requirements and coordinate claims as required.
Key Competencies
Communication Proficiency (oral and written)
Technical Proficiency
Problem Solving/Analysis
Customer Focus
Financial Management
Leadership
Relationship Management
Team Orientation
Vendor Management
Multi-Tasking
Education and Experience
Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager
Experience in leasing, construction, engineering and all facets of property operation and building management
Experience with human resource and performance management processes
Experience with critical system environments preferred
CMMS/Work Order Management experience preferred
Compensation and Benefits Cushman & Wakefield provides eligible employees with a comprehensive benefits package including health, vision, and dental insurance, flexible spending and health savings accounts, retirement plans, life and disability insurance, paid/unpaid time away, and competitive pay that varies by location and other factors. The compensation offered will depend on factors such as geographic location, market pay rates, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.
Equal Opportunity Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In accordance with the Americans with Disabilities Act Amendments Act (ADAAA), if you require an accommodation to apply, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and location when you contact us.
Important Notes INCO: “Cushman & Wakefield”
#J-18808-Ljbffr
Senior Facilities Manager
at Cushman & Wakefield Job Description Summary
This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The Senior Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Senior Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.
Key Responsibilities
Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with Cushman & Wakefield policies and ownership directives.
Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, including periodic and ongoing performance and financial review, conducting RFPs, and ensuring payments and invoicing match contract pricing. Initiate audit and control systems to ensure statutory, policy and contractual commitments are met.
Lead the facility management team in supervising maintenance programs relating to interior and exterior conditions and appearance and operation of the facilities.
Ensure facility management staff provides positive and prompt responses to requests from the client and building tenants/occupants.
Implement ongoing contract review programs to assess client, tenant and occupant needs and ensure problems are solved promptly and to the mutual benefit of the tenant, owner and properties.
Prepare and deliver consolidated reporting and reviews of budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex.
Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans.
Assist in development of capital budgets for the property, including contributions towards a five-year plan of maintenance, facility improvement and cost reduction initiatives.
Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and systems to identify service gaps and recurring issues and provide corrective actions.
Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective employee relations and performance evaluations.
Manage customer focus within operational activities and maintain relationships with key client contacts.
Drive innovation through best practices, operational efficiency, and identification of industry trends and tools to support operational excellence goals.
Ensure staff and tenants/vendors comply with insurance requirements and coordinate claims as required.
Key Competencies
Communication Proficiency (oral and written)
Technical Proficiency
Problem Solving/Analysis
Customer Focus
Financial Management
Leadership
Relationship Management
Team Orientation
Vendor Management
Multi-Tasking
Education and Experience
Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager
Experience in leasing, construction, engineering and all facets of property operation and building management
Experience with human resource and performance management processes
Experience with critical system environments preferred
CMMS/Work Order Management experience preferred
Compensation and Benefits Cushman & Wakefield provides eligible employees with a comprehensive benefits package including health, vision, and dental insurance, flexible spending and health savings accounts, retirement plans, life and disability insurance, paid/unpaid time away, and competitive pay that varies by location and other factors. The compensation offered will depend on factors such as geographic location, market pay rates, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.
Equal Opportunity Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In accordance with the Americans with Disabilities Act Amendments Act (ADAAA), if you require an accommodation to apply, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and location when you contact us.
Important Notes INCO: “Cushman & Wakefield”
#J-18808-Ljbffr