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Cushman & Wakefield

Senior Facilities Manager, Retail

Cushman & Wakefield, Creve Coeur, Missouri, United States

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Position Summary

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities. The Senior Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Senior Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio.

Essential Functions And Responsibilities

Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with Cushman & Wakefield policies and ownership directives

Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFPs, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met

Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities

Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants

Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties

Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex

Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans

Assist in development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement and cost reduction initiatives

Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions

Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff

Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts

Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals

Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required

Key Competencies

Communication Proficiency (oral and written)

Technical Proficiency

Problem Solving/Analysis

Customer Focus

Financial Management

Leadership

Relationship Management

Team Orientation

Vendor Management

Multi-Tasking

Education

Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required

Experience

Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager

Experience in leasing, construction, engineering and all facets of property operation and building management

Experience with human resource and performance management processes

Experience with critical system environments preferred

CMMS/Work Order Management experience preferred

Compensation and Benefits Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $76,500.00 - $90,000.00

Equal Opportunity Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

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