Equinix
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary
The Director, Business Process Architecture is a critical subject matter expert within the GTM Transformation team, responsible for designing and optimizing end-to-end GTM workflows across the CRO organization. This role represents the voice of Sales, Marketing, and Customer Experience in enterprise process design, ensuring that systems and workflows are built to enable seller and customer success through an optimized experience. Operating as both a technical and strategic partner, this individual collaborates across functions and with enterprise architects to remove friction, define future-state processes, and drive scalable transformation. Responsibilities
Process Design & Optimization
Architect and document future-state GTM workflows across Sales, Marketing, and Customer Experience, with a strategic focus on the full customer lifecycle Identify friction points and inefficiencies in current-state processes and design solutions to address them Act as a customer lifecycle architect, ensuring process designs enhance both customer experience and seller effectiveness across each stage of the journey Ensure process designs are scalable, repeatable, and aligned with CRO priorities and enterprise standards Technical Partnership & Process Translation
Collaborate with Technology, Enterprise Architecture, and other business process owners to translate GTM business needs into scalable process and system requirements Advocate for CRO priorities by providing clear business context, ensuring process changes are well understood and appropriately supported — without assuming technical ownership Cross-Functional Collaboration
Partner with GTM leaders to ensure process designs reflect operational realities and frontline needs Collaborate with GTM Strategy, Program Management, and Change leads to ensure cohesive transformation delivery Represent CRO Ops in enterprise forums, advocating for GTM-specific requirements and improvements Transformation Enablement
Contribute to the launch of new operating models, sales plays, and use cases by ensuring process readiness Support the development of transformation playbooks and frameworks that embed process excellence Drive alignment between process architecture and customer lifecycle maturity Continuous Improvement & Governance
Establish process documentation standards and governance mechanisms to maintain integrity and traceability Monitor process performance and adoption, using insights to inform iterative improvements Maintain a repository of GTM process assets and best practices for reuse and scale Team & Capability Development
Contribute to the build-out of the GTM Transformation team of the future Coach team members to strengthen strategic thinking, business acumen, and executional discipline Champion a culture of agility, transparency, and enterprise-first thinking Qualifications
Knowledge and Experience
Education: Bachelor’s degree in Business, Engineering, Information Systems, or related field or equivalent experience Experience: preferably some management / technical consulting experience Experience: Substantial / 8+ years in process design, business architecture, or operations roles, ideally within GTM or CRO environments Technical Exposure: Experience working with Salesforce, CPQ/quoting platforms, and enterprise systems Industry Background: Experience in technology, SaaS, or data center environments preferred Global Experience: Proven ability to design and implement processes across diverse geographies and business models Methodologies: Familiarity with process modelling tools and frameworks (e.g., BPMN, Lean Six Sigma) Skills and Attributes
Systems Thinking: Ability to view processes holistically and understand interdependencies across functions Technical Fluency: Comfort working with technology teams and translating business needs into system requirements Collaboration & Influence: Strong ability to partner across functions and influence without authority Detail Orientation: Precision in process documentation and governance Customer-Centric Mindset: Focus on improving seller and customer experience through process design Adaptability: Ability to operate in fast-paced, ambiguous environments and adjust to evolving priorities Communication: Clear and structured communicator, able to engage technical and non-technical audiences Pay Range
United States – Dallas Infomart Office DAI : $155,000 - $233,000 USD / Annual Canada – Toronto Office TRO : CAD $166,000 - $248,000 / Annual Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. Wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program
All employees have access to an Employee Assistance Program. Benefits Overview
US – Health, life, disability, and voluntary plans designed for eligible family members; retirement plan contributions; accrued Paid Time Off (PTO) and paid holidays. Canada – Healthcare coverage and complementary provincial services; retirement contribution via Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA); vacation and paid holidays. Equal Employment Opportunity
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing a form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political affiliation, and any other status protected by applicable law.
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Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary
The Director, Business Process Architecture is a critical subject matter expert within the GTM Transformation team, responsible for designing and optimizing end-to-end GTM workflows across the CRO organization. This role represents the voice of Sales, Marketing, and Customer Experience in enterprise process design, ensuring that systems and workflows are built to enable seller and customer success through an optimized experience. Operating as both a technical and strategic partner, this individual collaborates across functions and with enterprise architects to remove friction, define future-state processes, and drive scalable transformation. Responsibilities
Process Design & Optimization
Architect and document future-state GTM workflows across Sales, Marketing, and Customer Experience, with a strategic focus on the full customer lifecycle Identify friction points and inefficiencies in current-state processes and design solutions to address them Act as a customer lifecycle architect, ensuring process designs enhance both customer experience and seller effectiveness across each stage of the journey Ensure process designs are scalable, repeatable, and aligned with CRO priorities and enterprise standards Technical Partnership & Process Translation
Collaborate with Technology, Enterprise Architecture, and other business process owners to translate GTM business needs into scalable process and system requirements Advocate for CRO priorities by providing clear business context, ensuring process changes are well understood and appropriately supported — without assuming technical ownership Cross-Functional Collaboration
Partner with GTM leaders to ensure process designs reflect operational realities and frontline needs Collaborate with GTM Strategy, Program Management, and Change leads to ensure cohesive transformation delivery Represent CRO Ops in enterprise forums, advocating for GTM-specific requirements and improvements Transformation Enablement
Contribute to the launch of new operating models, sales plays, and use cases by ensuring process readiness Support the development of transformation playbooks and frameworks that embed process excellence Drive alignment between process architecture and customer lifecycle maturity Continuous Improvement & Governance
Establish process documentation standards and governance mechanisms to maintain integrity and traceability Monitor process performance and adoption, using insights to inform iterative improvements Maintain a repository of GTM process assets and best practices for reuse and scale Team & Capability Development
Contribute to the build-out of the GTM Transformation team of the future Coach team members to strengthen strategic thinking, business acumen, and executional discipline Champion a culture of agility, transparency, and enterprise-first thinking Qualifications
Knowledge and Experience
Education: Bachelor’s degree in Business, Engineering, Information Systems, or related field or equivalent experience Experience: preferably some management / technical consulting experience Experience: Substantial / 8+ years in process design, business architecture, or operations roles, ideally within GTM or CRO environments Technical Exposure: Experience working with Salesforce, CPQ/quoting platforms, and enterprise systems Industry Background: Experience in technology, SaaS, or data center environments preferred Global Experience: Proven ability to design and implement processes across diverse geographies and business models Methodologies: Familiarity with process modelling tools and frameworks (e.g., BPMN, Lean Six Sigma) Skills and Attributes
Systems Thinking: Ability to view processes holistically and understand interdependencies across functions Technical Fluency: Comfort working with technology teams and translating business needs into system requirements Collaboration & Influence: Strong ability to partner across functions and influence without authority Detail Orientation: Precision in process documentation and governance Customer-Centric Mindset: Focus on improving seller and customer experience through process design Adaptability: Ability to operate in fast-paced, ambiguous environments and adjust to evolving priorities Communication: Clear and structured communicator, able to engage technical and non-technical audiences Pay Range
United States – Dallas Infomart Office DAI : $155,000 - $233,000 USD / Annual Canada – Toronto Office TRO : CAD $166,000 - $248,000 / Annual Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. Wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program
All employees have access to an Employee Assistance Program. Benefits Overview
US – Health, life, disability, and voluntary plans designed for eligible family members; retirement plan contributions; accrued Paid Time Off (PTO) and paid holidays. Canada – Healthcare coverage and complementary provincial services; retirement contribution via Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA); vacation and paid holidays. Equal Employment Opportunity
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing a form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political affiliation, and any other status protected by applicable law.
#J-18808-Ljbffr