Bethany Christian Services
Quality Assurance Manager - Child Welfare
Bethany Christian Services, Crofton, Maryland, United States, 21114
Overview
Quality Assurance Manager - Child Welfare at Bethany Christian Services. Hours: Full-time (40-hours/week). Requisition #: req15506. Location: Crofton, MD. At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. We focus on strengthening and empowering families, advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. Salary Range: $57,020 - $60,000. Location: Crofton, MD.
Hours:
Full-time (40-hours/week). The UC Quality Assurance and PSA Manager is primarily responsible for oversight of ORR UC contract compliance at the respective branch location(s) and maintaining positive work relationships with external agencies. This individual will also supervise staff whose responsibilities contribute to UC contract compliance. This position is expected to function effectively with limited supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements. Responsibilities
Oversee ORR UC contract compliance within the respective branch location(s). Develop, train and supervise staff whose responsibilities contribute to UC contract compliance in alignment with job requirements, program and agency expectations, DHHS licensing, ORR, and COA requirements. Collaborate with ORR and stakeholders to provide data and analysis as needed. Attend ORR Monthly Provider’s Call and disseminate policy updates to appropriate staff members. Attend and participate in national QA meetings. Serve as the lead for quality assurance and PSA related tasks for the respective branch location(s). Guide treatment teams in the completion of all CLEs and collaborate with program directors until CLEs are resolved. Respond to policy questions and data inquiries from staff and facilitate communication and training of relevant policy updates to the ORR UC team at the respective branch location(s). Ensure timely and accurate response to stakeholders with all data requests. Prepare, support, and facilitate documentation for monitoring visits. Along with the Program Director, serve as the POC of all monitoring visits and be on site for all monitoring visits. Regularly audit physical and electronic files to ensure compliance with policy and program services. Track, review, and update corrective action plans and other active compliance plans to bring the program into compliance. Conduct weekly, random audits of the database systems for documentation, completion accuracy, and deadline compliance in collaboration with QA team or program leadership. Report issues or concerns to the Program Director regarding quality efficiency within files, caseloads, programmatic policies, and compliance with all state, federal, and agency mandates. Create and submit monthly/quarterly audit reports for 10% or more of portal files using standardized tools. Stay abreast of ORR and Bethany Grievance procedures; monitor and collect grievance data upon review of incoming grievances. Prepare requested PSA documentation and submit to external stakeholder when requested. Review and maintain Daily Unannounced Round Report to ensure compliance, if applicable. Review program logs and checklists to ensure compliance and accuracy, including medical, case management, intake, etc. Maintain all reporting distribution lists specific to the needs of the site. Attend trainings and meetings as assigned by supervisor. Stay current on agency, federal, and state regulatory requirements related to Foster Care and State Child Welfare Licensing. Complete other duties as assigned. Qualifications
Bachelor’s degree in Behavioral Sciences, Human Services, or Social Services from an accredited college; MSW or Master’s level degree in Social Services, or equivalent field of study preferred. At least three (3) years of experience working with child welfare standards, best practices, or quality assurance and compliance; experience preferred. At least one (1) year of experience managing others. Bilingual Spanish/English fluency, preferred. Excellent verbal and written communication skills. Ability to apply logic, critical thinking, and problem solving. Reliable with time-sensitive deadlines and tasks. Demonstrated analytics and process improvement skills. High level of confidentiality; able to work well under pressure and adapt to change. Computer skills including Microsoft Office suite. Must be 21 years old with a valid driver’s license and at least 3 years driving experience in the U.S. to operate a Bethany vehicle; MVR check and insurance required. Pass criminal history screen, including state and local child protection agency registries. Documentation of immunity to vaccine preventable diseases or willingness to receive vaccination, or seek an exemption. Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity. Note
Salary disclosure for residents of certain states may apply; Bethany’s compensation plan accounts for geographical differentials.
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Quality Assurance Manager - Child Welfare at Bethany Christian Services. Hours: Full-time (40-hours/week). Requisition #: req15506. Location: Crofton, MD. At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. We focus on strengthening and empowering families, advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. Salary Range: $57,020 - $60,000. Location: Crofton, MD.
Hours:
Full-time (40-hours/week). The UC Quality Assurance and PSA Manager is primarily responsible for oversight of ORR UC contract compliance at the respective branch location(s) and maintaining positive work relationships with external agencies. This individual will also supervise staff whose responsibilities contribute to UC contract compliance. This position is expected to function effectively with limited supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements. Responsibilities
Oversee ORR UC contract compliance within the respective branch location(s). Develop, train and supervise staff whose responsibilities contribute to UC contract compliance in alignment with job requirements, program and agency expectations, DHHS licensing, ORR, and COA requirements. Collaborate with ORR and stakeholders to provide data and analysis as needed. Attend ORR Monthly Provider’s Call and disseminate policy updates to appropriate staff members. Attend and participate in national QA meetings. Serve as the lead for quality assurance and PSA related tasks for the respective branch location(s). Guide treatment teams in the completion of all CLEs and collaborate with program directors until CLEs are resolved. Respond to policy questions and data inquiries from staff and facilitate communication and training of relevant policy updates to the ORR UC team at the respective branch location(s). Ensure timely and accurate response to stakeholders with all data requests. Prepare, support, and facilitate documentation for monitoring visits. Along with the Program Director, serve as the POC of all monitoring visits and be on site for all monitoring visits. Regularly audit physical and electronic files to ensure compliance with policy and program services. Track, review, and update corrective action plans and other active compliance plans to bring the program into compliance. Conduct weekly, random audits of the database systems for documentation, completion accuracy, and deadline compliance in collaboration with QA team or program leadership. Report issues or concerns to the Program Director regarding quality efficiency within files, caseloads, programmatic policies, and compliance with all state, federal, and agency mandates. Create and submit monthly/quarterly audit reports for 10% or more of portal files using standardized tools. Stay abreast of ORR and Bethany Grievance procedures; monitor and collect grievance data upon review of incoming grievances. Prepare requested PSA documentation and submit to external stakeholder when requested. Review and maintain Daily Unannounced Round Report to ensure compliance, if applicable. Review program logs and checklists to ensure compliance and accuracy, including medical, case management, intake, etc. Maintain all reporting distribution lists specific to the needs of the site. Attend trainings and meetings as assigned by supervisor. Stay current on agency, federal, and state regulatory requirements related to Foster Care and State Child Welfare Licensing. Complete other duties as assigned. Qualifications
Bachelor’s degree in Behavioral Sciences, Human Services, or Social Services from an accredited college; MSW or Master’s level degree in Social Services, or equivalent field of study preferred. At least three (3) years of experience working with child welfare standards, best practices, or quality assurance and compliance; experience preferred. At least one (1) year of experience managing others. Bilingual Spanish/English fluency, preferred. Excellent verbal and written communication skills. Ability to apply logic, critical thinking, and problem solving. Reliable with time-sensitive deadlines and tasks. Demonstrated analytics and process improvement skills. High level of confidentiality; able to work well under pressure and adapt to change. Computer skills including Microsoft Office suite. Must be 21 years old with a valid driver’s license and at least 3 years driving experience in the U.S. to operate a Bethany vehicle; MVR check and insurance required. Pass criminal history screen, including state and local child protection agency registries. Documentation of immunity to vaccine preventable diseases or willingness to receive vaccination, or seek an exemption. Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity. Note
Salary disclosure for residents of certain states may apply; Bethany’s compensation plan accounts for geographical differentials.
#J-18808-Ljbffr