lululemon
Guest Experience Lead | PHEASANT LANE MALL POP-UP
lululemon, Nashua, New Hampshire, us, 03062
Overview
Guest Experience Lead | Pheasant Lane Mall Pop-Up The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education, articulate the value of our product and brand, and meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team and helps drive store performance on the floor, guiding daily sales or unit targets and contributing to team performance evaluations, hiring recommendations, and Supervisor on Duty (SOD) responsibilities when on the floor. Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess guest connection and technical product education, ensuring every guest receives product education and assistance when needed. Lead from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Prepare for in-store readiness and maintain operational excellence during shifts. Open and close the store according to procedures. Review daily business data and metrics to track progress toward sales goals and motivate the team. Participate in the store’s hiring process, including recruitment, selection, onboarding, and training. Provide direct feedback, coaching, and recognition to support team member development. Foster a respectful and inclusive team environment, creating a fun and productive workplace. Job Requirements
Must be legally authorized to work in the country where the store is located. Must be able to travel to the assigned store with reliable transportation. Schedule/Availability
Work schedule varies based on store needs; shifts typically include mornings, afternoons, evenings, weekends, and holidays. During peak times or special events, schedules may include early mornings or late nights/overnights for some team members. Experience & Education
1 year retail or customer experience (e.g., guest resolution, handling difficult conversations). Some experience in leading, mentoring, or delegating with others. Job Assets (Nice to Have)
Education: High school diploma/GED/equivalent or higher. Experience: 1 year of retail/sales leadership experience (supervisor or people management not required; examples: leading delegated tasks, mentoring peers). For experiential stores with food/beverage service: Food safety and/or liquor service certification (if applicable). What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values differences. Integrity: Honest, fair, and ethical behavior. Guest Experience: Delivers an inclusive, high-caliber guest experience. Leadership: Ability and desire to lead, inspire, develop, and direct others. Collaboration & Teamwork: Works productively with others to achieve goals. Decision Making/Problem Solving: Uses logic to evaluate options and make timely decisions. Adaptability/Agility: Navigates change in a fast-paced environment. Interactive Communication: Conveys information effectively during interactions. Work Context
Work involves moving through the store with bright lights and loud music. Team-based environment; may work on a computer or other devices. Occasional lifting of boxes up to 30 lbs (13.6 kg). For experiential stores with food/beverage service: Working with kitchen equipment and exposure to heat may be required. Compensation & Benefits
Base Pay Range:
$22.50 - $25.89/hour, subject to local minimum wage Target Bonus:
$2.00/hour Total Target Base Pay Range:
$24.50 - $27.89/hour lululemon’s compensation is pay-for-performance based and varies by location, knowledge, skills, experience, and internal equity. Eligible for a competitive bonus program where applicable. Benefits include: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Development courses and leadership programs Note: Benefits and perks eligibility may vary and are subject to change. Senior/Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Retail
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Guest Experience Lead | Pheasant Lane Mall Pop-Up The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education, articulate the value of our product and brand, and meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team and helps drive store performance on the floor, guiding daily sales or unit targets and contributing to team performance evaluations, hiring recommendations, and Supervisor on Duty (SOD) responsibilities when on the floor. Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess guest connection and technical product education, ensuring every guest receives product education and assistance when needed. Lead from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Prepare for in-store readiness and maintain operational excellence during shifts. Open and close the store according to procedures. Review daily business data and metrics to track progress toward sales goals and motivate the team. Participate in the store’s hiring process, including recruitment, selection, onboarding, and training. Provide direct feedback, coaching, and recognition to support team member development. Foster a respectful and inclusive team environment, creating a fun and productive workplace. Job Requirements
Must be legally authorized to work in the country where the store is located. Must be able to travel to the assigned store with reliable transportation. Schedule/Availability
Work schedule varies based on store needs; shifts typically include mornings, afternoons, evenings, weekends, and holidays. During peak times or special events, schedules may include early mornings or late nights/overnights for some team members. Experience & Education
1 year retail or customer experience (e.g., guest resolution, handling difficult conversations). Some experience in leading, mentoring, or delegating with others. Job Assets (Nice to Have)
Education: High school diploma/GED/equivalent or higher. Experience: 1 year of retail/sales leadership experience (supervisor or people management not required; examples: leading delegated tasks, mentoring peers). For experiential stores with food/beverage service: Food safety and/or liquor service certification (if applicable). What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values differences. Integrity: Honest, fair, and ethical behavior. Guest Experience: Delivers an inclusive, high-caliber guest experience. Leadership: Ability and desire to lead, inspire, develop, and direct others. Collaboration & Teamwork: Works productively with others to achieve goals. Decision Making/Problem Solving: Uses logic to evaluate options and make timely decisions. Adaptability/Agility: Navigates change in a fast-paced environment. Interactive Communication: Conveys information effectively during interactions. Work Context
Work involves moving through the store with bright lights and loud music. Team-based environment; may work on a computer or other devices. Occasional lifting of boxes up to 30 lbs (13.6 kg). For experiential stores with food/beverage service: Working with kitchen equipment and exposure to heat may be required. Compensation & Benefits
Base Pay Range:
$22.50 - $25.89/hour, subject to local minimum wage Target Bonus:
$2.00/hour Total Target Base Pay Range:
$24.50 - $27.89/hour lululemon’s compensation is pay-for-performance based and varies by location, knowledge, skills, experience, and internal equity. Eligible for a competitive bonus program where applicable. Benefits include: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Development courses and leadership programs Note: Benefits and perks eligibility may vary and are subject to change. Senior/Employment Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Retail
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