Eli Lilly and Company
Salesforce Technical Lead for Digital Engagement
Eli Lilly and Company, Indianapolis, Indiana, us, 46262
Overview
Salesforce Technical Lead for Digital Engagement at Lilly IT. The role focuses on leading the integration and optimization of Salesforce Marketing Cloud and Life Sciences Cloud with CRM systems and other enterprise tools to enable digital campaigns and superior customer engagement. What You Will Be Doing
Architect and lead the integration of Salesforce Marketing Cloud and Life Sciences Cloud (LSC) with CRM systems (e.g., Veeva), content platforms, and enterprise tools. Collaborate with cross-functional teams—Campaign Solution Architects, Digital Production Leads, and business stakeholders—to deliver seamless, multi-channel digital campaigns. Drive advanced configuration and personalization using Journey Builder, Email Studio, Automation Studio, Cloud Pages, AMPscript, SSJS, and HTML/CSS/JavaScript. Manage data modeling, automation workflows, and complex SQL queries for segmentation and dynamic content. Oversee API integrations, CI/CD pipelines, and multi-org connectors using tools like Git and Jenkins. Provide technical consultation, perform QA, root cause analysis, and support (Level 2–3). Lead platform release management, technical debt assessments, and innovation initiatives including AI. Ensure compliance with architecture principles, governance, security, and regulatory standards. Translate complex marketing and technical requirements into actionable user stories and specifications. Support change management and organizational adoption through vendor coordination and OCM planning. How You Will Succeed
Deliver scalable, secure, and high-performing Salesforce solutions aligned with business goals. Collaborate proactively across internal and external teams. Maintain a strong focus on quality, innovation, and continuous improvement. Communicate technical concepts effectively to non-technical stakeholders. Demonstrate agility in a fast-paced, evolving environment. What You Should Bring
A passion for digital transformation and customer-centric marketing. Strong leadership and consultative skills. A collaborative mindset and ability to work across global teams. A commitment to excellence and continuous learning. A strategic approach to problem-solving and innovation. Your Basic Requirements
Bachelor’s degree in Computer Science, Engineering or related field, or 7+ years of relevant IT/programming experience. 5+ years of hands-on experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, etc.). Salesforce Marketing Cloud certifications (Administrator, Email Specialist, Developer, Consultant). Expertise in AMPscript, SSJS, HTML5, CSS3, JavaScript, SQL, and relational databases. Experience with REST/SOAP APIs and web protocols (HTTP, AJAX, XML, jQuery). Proven success in large enterprise environments with legacy system integrations. Qualified candidates must be legally authorized to work in the United States. Lilly does not anticipate providing sponsorship for employment visa status. Desirable Qualifications
UX design experience and familiarity with the Pharma/Healthcare industry. Understanding of Agile frameworks (e.g., SAFe). Experience with AWS, Power BI, PowerApps, SharePoint, Salesforce Life Sciences Cloud, Data Cloud, Azure B2B. Vendor management and ability to translate ambiguity into actionable plans. Experience collaborating with campaign owners, solution architects, product owners, and Scrum Masters. Strong communication, analytical, and problem-solving skills. Agile experience and ability to manage multiple priorities. Self-motivated and proactive learner. EEO and Benefits
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce and provides equal opportunities in seeking positions. If you require accommodation to submit a resume, please complete the accommodation request form. Lilly is an EEO Employer and does not discriminate on protected characteristics. Compensation will depend on education, experience, skills, and location. Eligible employees receive a comprehensive benefits program, including health, retirement, and wellness benefits. Lilly reserves the right to amend compensation and benefit programs at its sole discretion.
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Salesforce Technical Lead for Digital Engagement at Lilly IT. The role focuses on leading the integration and optimization of Salesforce Marketing Cloud and Life Sciences Cloud with CRM systems and other enterprise tools to enable digital campaigns and superior customer engagement. What You Will Be Doing
Architect and lead the integration of Salesforce Marketing Cloud and Life Sciences Cloud (LSC) with CRM systems (e.g., Veeva), content platforms, and enterprise tools. Collaborate with cross-functional teams—Campaign Solution Architects, Digital Production Leads, and business stakeholders—to deliver seamless, multi-channel digital campaigns. Drive advanced configuration and personalization using Journey Builder, Email Studio, Automation Studio, Cloud Pages, AMPscript, SSJS, and HTML/CSS/JavaScript. Manage data modeling, automation workflows, and complex SQL queries for segmentation and dynamic content. Oversee API integrations, CI/CD pipelines, and multi-org connectors using tools like Git and Jenkins. Provide technical consultation, perform QA, root cause analysis, and support (Level 2–3). Lead platform release management, technical debt assessments, and innovation initiatives including AI. Ensure compliance with architecture principles, governance, security, and regulatory standards. Translate complex marketing and technical requirements into actionable user stories and specifications. Support change management and organizational adoption through vendor coordination and OCM planning. How You Will Succeed
Deliver scalable, secure, and high-performing Salesforce solutions aligned with business goals. Collaborate proactively across internal and external teams. Maintain a strong focus on quality, innovation, and continuous improvement. Communicate technical concepts effectively to non-technical stakeholders. Demonstrate agility in a fast-paced, evolving environment. What You Should Bring
A passion for digital transformation and customer-centric marketing. Strong leadership and consultative skills. A collaborative mindset and ability to work across global teams. A commitment to excellence and continuous learning. A strategic approach to problem-solving and innovation. Your Basic Requirements
Bachelor’s degree in Computer Science, Engineering or related field, or 7+ years of relevant IT/programming experience. 5+ years of hands-on experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, etc.). Salesforce Marketing Cloud certifications (Administrator, Email Specialist, Developer, Consultant). Expertise in AMPscript, SSJS, HTML5, CSS3, JavaScript, SQL, and relational databases. Experience with REST/SOAP APIs and web protocols (HTTP, AJAX, XML, jQuery). Proven success in large enterprise environments with legacy system integrations. Qualified candidates must be legally authorized to work in the United States. Lilly does not anticipate providing sponsorship for employment visa status. Desirable Qualifications
UX design experience and familiarity with the Pharma/Healthcare industry. Understanding of Agile frameworks (e.g., SAFe). Experience with AWS, Power BI, PowerApps, SharePoint, Salesforce Life Sciences Cloud, Data Cloud, Azure B2B. Vendor management and ability to translate ambiguity into actionable plans. Experience collaborating with campaign owners, solution architects, product owners, and Scrum Masters. Strong communication, analytical, and problem-solving skills. Agile experience and ability to manage multiple priorities. Self-motivated and proactive learner. EEO and Benefits
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce and provides equal opportunities in seeking positions. If you require accommodation to submit a resume, please complete the accommodation request form. Lilly is an EEO Employer and does not discriminate on protected characteristics. Compensation will depend on education, experience, skills, and location. Eligible employees receive a comprehensive benefits program, including health, retirement, and wellness benefits. Lilly reserves the right to amend compensation and benefit programs at its sole discretion.
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