City of New Orleans
UTILITY PROGRAM RELATIONS LIAISON, LEAD (CLASS CODE 3462)
City of New Orleans, New Orleans, Louisiana, United States, 70123
Lead level, administrative, field and some supervisory work performing a variety of technical duties related to the Board’s Water Program Division including responding to, evaluating, identifying root cause, and resolving service inquiries both in the field as well as through normal communication channels. Work includes serving as the first point of contact for individual customer inquiries related to Advanced Metering Infrastructure (AMI), the Backflow Prevention Program, the Lead Service Line Replacement (LSLR) Program, and other SWBNO field work being conducted by internal crews or contractors performing other capital works. This role involves direct communication with customers, coordination of outreach efforts, and ensuring a positive customer experience while addressing concerns and questions about these critical utility programs; and related work as required.
Responsibilities
Respond to, evaluate, identify root causes, and resolve service inquiries in the field and via standard communication channels.
Serve as the first point of contact for customer inquiries related to AMI, the Backflow Prevention Program, the LSLR Program, and other SWBNO field work.
Coordinate outreach efforts and maintain a positive customer experience.
Collaborate with internal crews or contractors performing capital works as needed.
Qualifications
Possession of a valid driver’s license.
High school diploma or GED equivalent.
Seven (7) years of utility customer service experience in a public works area such as electricity, gas, cable, phone, water service utility or closely related field.
Note:
A Bachelor’s Degree may substitute for 4 years of required experience. An Associate’s Degree may be substituted for 2 years of required experience.
*
Prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.
NOTE:
Domicile requirements are currently waived for the purpose of application. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
BACKGROUND CHECK:
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.
Criminal history will not automatically disqualify a candidate.
APPLICATIONS:
Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement.
VETERANS PREFERENCE:
On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.
GOOD MORAL CHARACTER
is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.
IMPORTANT : Applicants who are licensed to drive should have a current license on their person for purposes of identification during all phases of an examination. In lieu of such license, the Department of City Civil Service may require that applicants have some form of picture identification.
DOMICILE REQUIREMENTS FOR EMPLOYMENT : Domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after January 1, 2013 must be domiciled in Orleans Parish within 180 days of hire. Airport and public safety employees are excluded from this provision.
EEO STATEMENT : The City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate formats or accommodations should be directed to Shana Parker at (504) 658-3516 or TTY/VOICE at (504) 586-4475 or (504) 658-4020.
BACKGROUND NOTICE : Sewerage and Water Board utilizes E-Verify to confirm the employment eligibility of all newly hired employees. By applying to this position, you consent to this verification process in the event you receive an offer of employment.
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Responsibilities
Respond to, evaluate, identify root causes, and resolve service inquiries in the field and via standard communication channels.
Serve as the first point of contact for customer inquiries related to AMI, the Backflow Prevention Program, the LSLR Program, and other SWBNO field work.
Coordinate outreach efforts and maintain a positive customer experience.
Collaborate with internal crews or contractors performing capital works as needed.
Qualifications
Possession of a valid driver’s license.
High school diploma or GED equivalent.
Seven (7) years of utility customer service experience in a public works area such as electricity, gas, cable, phone, water service utility or closely related field.
Note:
A Bachelor’s Degree may substitute for 4 years of required experience. An Associate’s Degree may be substituted for 2 years of required experience.
*
Prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.
NOTE:
Domicile requirements are currently waived for the purpose of application. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
BACKGROUND CHECK:
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.
Criminal history will not automatically disqualify a candidate.
APPLICATIONS:
Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement.
VETERANS PREFERENCE:
On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.
GOOD MORAL CHARACTER
is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.
IMPORTANT : Applicants who are licensed to drive should have a current license on their person for purposes of identification during all phases of an examination. In lieu of such license, the Department of City Civil Service may require that applicants have some form of picture identification.
DOMICILE REQUIREMENTS FOR EMPLOYMENT : Domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after January 1, 2013 must be domiciled in Orleans Parish within 180 days of hire. Airport and public safety employees are excluded from this provision.
EEO STATEMENT : The City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate formats or accommodations should be directed to Shana Parker at (504) 658-3516 or TTY/VOICE at (504) 586-4475 or (504) 658-4020.
BACKGROUND NOTICE : Sewerage and Water Board utilizes E-Verify to confirm the employment eligibility of all newly hired employees. By applying to this position, you consent to this verification process in the event you receive an offer of employment.
#J-18808-Ljbffr