Chetola Resort & Conference Center
Front Desk Supervisor (Full-time)
Chetola Resort & Conference Center, Blowing Rock, North Carolina, United States, 28605
Overview
Join to apply for the
Front Desk Supervisor (Full-time)
role at
Chetola Resort & Conference Center . ABOUT CHETOLA RESORT: For over 175 years, Chetola has offered guests a timeless mountain escape in the Blue Ridge Mountains, Blowing Rock, North Carolina. Chetola blends refined hospitality with immersive outdoor experiences, including Orvis-endorsed fly fishing, award-winning dining, a spa, and family-friendly recreation. Under new ownership, we are embracing a new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Responsibilities
Supervise the front desk team, including scheduling, training, and performance support Lead by example in delivering exceptional guest service at every interaction Coach team members on problem-solving, service recovery, and communication skills Ensure clear, kind, and timely communication across departments Greet and check in/out guests with professionalism, warmth, and efficiency Handle guest inquiries, requests, and concerns with promptness and care Be a gracious host, especially during peak periods or special events Maintain the front desk as a welcoming, well-organized area aligned with Chetola’s standards Maintain accurate records of guest reservations, payments, and service issues Monitor room inventory and coordinate with Housekeeping and Maintenance Manage nightly closeout procedures and support accounting accuracy Contribute to operational improvements and guest satisfaction tracking Qualifications & Requirements
A positive and grounded leader with a heart for hospitality Skilled at balancing structure with flexibility in a fast-paced setting Excellent communicator who builds trust with guests and team members Detail-oriented, tech-savvy, and highly dependable Calm under pressure, with sound judgment and a can-do attitude Availability to work a flexible schedule including evenings, weekends, and holidays Minimum 2 years of experience in front desk or guest services in a hospitality setting Prior supervisory or shift lead experience strongly preferred Familiarity with property management systems (PMS) and hotel procedures Excellent customer service and interpersonal skills Associate’s or bachelor’s degree in Hospitality or a related field preferred Why CHETOLA
One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive pay Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO and on-property perks EEO Statement:
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Hospitality
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Join to apply for the
Front Desk Supervisor (Full-time)
role at
Chetola Resort & Conference Center . ABOUT CHETOLA RESORT: For over 175 years, Chetola has offered guests a timeless mountain escape in the Blue Ridge Mountains, Blowing Rock, North Carolina. Chetola blends refined hospitality with immersive outdoor experiences, including Orvis-endorsed fly fishing, award-winning dining, a spa, and family-friendly recreation. Under new ownership, we are embracing a new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Responsibilities
Supervise the front desk team, including scheduling, training, and performance support Lead by example in delivering exceptional guest service at every interaction Coach team members on problem-solving, service recovery, and communication skills Ensure clear, kind, and timely communication across departments Greet and check in/out guests with professionalism, warmth, and efficiency Handle guest inquiries, requests, and concerns with promptness and care Be a gracious host, especially during peak periods or special events Maintain the front desk as a welcoming, well-organized area aligned with Chetola’s standards Maintain accurate records of guest reservations, payments, and service issues Monitor room inventory and coordinate with Housekeeping and Maintenance Manage nightly closeout procedures and support accounting accuracy Contribute to operational improvements and guest satisfaction tracking Qualifications & Requirements
A positive and grounded leader with a heart for hospitality Skilled at balancing structure with flexibility in a fast-paced setting Excellent communicator who builds trust with guests and team members Detail-oriented, tech-savvy, and highly dependable Calm under pressure, with sound judgment and a can-do attitude Availability to work a flexible schedule including evenings, weekends, and holidays Minimum 2 years of experience in front desk or guest services in a hospitality setting Prior supervisory or shift lead experience strongly preferred Familiarity with property management systems (PMS) and hotel procedures Excellent customer service and interpersonal skills Associate’s or bachelor’s degree in Hospitality or a related field preferred Why CHETOLA
One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive pay Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO and on-property perks EEO Statement:
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Hospitality
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