True ValueHub, Inc.
Overview
We are hiring a
Customer Success Leader
to own and expand relationships with our most important customers while strategically enhancing our Customer Success function. You will be both a hands-on account owner and a strategic architect of our post-sales journey, refining how we onboard, retain, and grow our customers. This is a high-impact, cross-functional role reporting to the COO, with visibility across Sales, Product, and Leadership. Key Responsibilities
Own and manage 10+ customer relationships, ensuring value realization and satisfaction Deliver onboarding, training, adoption, and ongoing support to procurement and engineering users Run data-driven QBRs with Director/VP/C-level stakeholders to showcase results and strengthen alignment Proactively identify churn risks and implement mitigation plans Shape & Scale the Customer Success Function
Implement scalable onboarding, adoption, and engagement playbooks Define KPIs for health scoring, value realization, and renewals Manage processes for feedback collection, training, and escalation management Evaluate and recommend Customer Success tools as needed Support hiring and mentoring of future Customer Success team members as we scale Internal Leadership & Cross-Functional Collaboration
Represent the voice of the customer to Product, Sales, and Leadership Partner closely with Product on roadmap prioritization and feedback loops Contribute to customer case studies, testimonials, and references for GTM efforts Own renewals and collaborate with Sales on upsell and expansion opportunities Identify whitespace within accounts to drive deeper product adoption and usage What We Are Looking For
Must-Have: A bachelor’s degree in engineering, business, or supply chain is preferred. 10+ years of experience in Customer Success, Consulting, or Solution Delivery in a fast-paced B2B SaaS or start-up environment. Proven track record of managing enterprise or mid-market accounts with high-touch engagement Experience working with procurement, supply chain, or manufacturing customers preferred Entrepreneurial mindset with experience (or appetite) for building Customer Success processes Exceptional communication, data storytelling, and relationship-building skills Comfortable working with spreadsheets, CRMs (HubSpot), and creating customer-facing materials Willingness to travel to customer sites for onboarding, reviews, or events What We Offer
Competitive base + performance-based bonus. Hybrid work schedule with flexibility to travel to customer sites and team off-sites. Equity package with early-stage upside in a fast-growing AI startup Direct collaboration with founders and leadership Opportunity to shape and lead the Customer Success function at a fast-growing, mission-driven startup Location
Preferred location: Austin, Texas, with potential remote work through early/mid 2026 Seniority level
Director Employment type
Full-time Job function
Customer Service, Business Development, and Supply Chain Industries: Technology, Information and Media, and Manufacturing Austin, TX
#J-18808-Ljbffr
We are hiring a
Customer Success Leader
to own and expand relationships with our most important customers while strategically enhancing our Customer Success function. You will be both a hands-on account owner and a strategic architect of our post-sales journey, refining how we onboard, retain, and grow our customers. This is a high-impact, cross-functional role reporting to the COO, with visibility across Sales, Product, and Leadership. Key Responsibilities
Own and manage 10+ customer relationships, ensuring value realization and satisfaction Deliver onboarding, training, adoption, and ongoing support to procurement and engineering users Run data-driven QBRs with Director/VP/C-level stakeholders to showcase results and strengthen alignment Proactively identify churn risks and implement mitigation plans Shape & Scale the Customer Success Function
Implement scalable onboarding, adoption, and engagement playbooks Define KPIs for health scoring, value realization, and renewals Manage processes for feedback collection, training, and escalation management Evaluate and recommend Customer Success tools as needed Support hiring and mentoring of future Customer Success team members as we scale Internal Leadership & Cross-Functional Collaboration
Represent the voice of the customer to Product, Sales, and Leadership Partner closely with Product on roadmap prioritization and feedback loops Contribute to customer case studies, testimonials, and references for GTM efforts Own renewals and collaborate with Sales on upsell and expansion opportunities Identify whitespace within accounts to drive deeper product adoption and usage What We Are Looking For
Must-Have: A bachelor’s degree in engineering, business, or supply chain is preferred. 10+ years of experience in Customer Success, Consulting, or Solution Delivery in a fast-paced B2B SaaS or start-up environment. Proven track record of managing enterprise or mid-market accounts with high-touch engagement Experience working with procurement, supply chain, or manufacturing customers preferred Entrepreneurial mindset with experience (or appetite) for building Customer Success processes Exceptional communication, data storytelling, and relationship-building skills Comfortable working with spreadsheets, CRMs (HubSpot), and creating customer-facing materials Willingness to travel to customer sites for onboarding, reviews, or events What We Offer
Competitive base + performance-based bonus. Hybrid work schedule with flexibility to travel to customer sites and team off-sites. Equity package with early-stage upside in a fast-growing AI startup Direct collaboration with founders and leadership Opportunity to shape and lead the Customer Success function at a fast-growing, mission-driven startup Location
Preferred location: Austin, Texas, with potential remote work through early/mid 2026 Seniority level
Director Employment type
Full-time Job function
Customer Service, Business Development, and Supply Chain Industries: Technology, Information and Media, and Manufacturing Austin, TX
#J-18808-Ljbffr