Concord
About Concord
We’re an AI‑first company building the Model Context Protocol (MCP) infrastructure that will make traditional contract management obsolete. While others experiment with tools, we’re creating the protocols, connectors, and systems that will become industry standards.
We’ve already gained traction with 1,500+ companies and over 1M users—but we’re just getting started. The next phase will fundamentally change how businesses sell, support, and scale.
About the Role As our Customer Success Manager (reporting to our CEO), you’ll own the end‑to‑end success of your customer portfolio—from onboarding to renewal. You’ll partner with customers to ensure they adopt Concord effectively, achieve their business goals, and expand usage over time. You’ll deliver training, run quarterly reviews, manage KPIs, and surface insights back into the business—helping shape both the customer experience and the future of our product.
What You’ll Drive
Lead onboarding journeys that ensure customers realize value quickly
Build strong long‑term relationships through quarterly reviews, training workshops, and proactive outreach
Manage customer support inquiries with speed and empathy via our ticketing system
Identify expansion opportunities within existing accounts and collaborate with sales teams on growth
Report on customer KPIs and health metrics weekly, providing actionable insights to leadership
Gather and relay customer feedback to product, engineering, and support teams
What You’ll Bring
3+ years of experience in Customer Success, Account Management, or a customer‑facing SaaS role
Experience using AI tools in Customer Success
Strong communication and relationship‑building skills, able to engage at all organizational levels
Proven ability to collaborate cross‑functionally with sales, product, and engineering teams
Strong technical and computer literacy, with comfort navigating SaaS tools and CRMs
Excellent organization and time management, able to balance multiple accounts and priorities
Based in Austin, TX (in‑office role)
Why This is Different
You’ll work with AI tools and Customer Success practices most companies won’t touch for years
Your “colleagues” will include AI‑powered teammates that amplify your work
The playbook isn’t written—you’ll help invent it
The impact is immediate: what you build with customers directly drives adoption, retention, and growth
Important Info
Location: Austin, TX
This role is full‑time in‑office at our Austin HQ (Northwest Hills)
#J-18808-Ljbffr
We’ve already gained traction with 1,500+ companies and over 1M users—but we’re just getting started. The next phase will fundamentally change how businesses sell, support, and scale.
About the Role As our Customer Success Manager (reporting to our CEO), you’ll own the end‑to‑end success of your customer portfolio—from onboarding to renewal. You’ll partner with customers to ensure they adopt Concord effectively, achieve their business goals, and expand usage over time. You’ll deliver training, run quarterly reviews, manage KPIs, and surface insights back into the business—helping shape both the customer experience and the future of our product.
What You’ll Drive
Lead onboarding journeys that ensure customers realize value quickly
Build strong long‑term relationships through quarterly reviews, training workshops, and proactive outreach
Manage customer support inquiries with speed and empathy via our ticketing system
Identify expansion opportunities within existing accounts and collaborate with sales teams on growth
Report on customer KPIs and health metrics weekly, providing actionable insights to leadership
Gather and relay customer feedback to product, engineering, and support teams
What You’ll Bring
3+ years of experience in Customer Success, Account Management, or a customer‑facing SaaS role
Experience using AI tools in Customer Success
Strong communication and relationship‑building skills, able to engage at all organizational levels
Proven ability to collaborate cross‑functionally with sales, product, and engineering teams
Strong technical and computer literacy, with comfort navigating SaaS tools and CRMs
Excellent organization and time management, able to balance multiple accounts and priorities
Based in Austin, TX (in‑office role)
Why This is Different
You’ll work with AI tools and Customer Success practices most companies won’t touch for years
Your “colleagues” will include AI‑powered teammates that amplify your work
The playbook isn’t written—you’ll help invent it
The impact is immediate: what you build with customers directly drives adoption, retention, and growth
Important Info
Location: Austin, TX
This role is full‑time in‑office at our Austin HQ (Northwest Hills)
#J-18808-Ljbffr