Pathfinder Hospitality
Hotel Front Desk Supervisor - Full Time at Pathfinder Hospitality
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Hotel Front Desk Supervisor - Full Time
role at
Pathfinder Hospitality .
Are you a hospitality hero with a knack for customer service and a passion for making people smile? Do you have a sharp eye for detail and the ability to manage teams effectively? If so, we want you to join our team as our Front Desk Supervisor.
We value potential and invest in training those with the right attitude and desire to excel. Skills can be learned, but passion can\'t be taught. If you believe in platinum service and thrive on exceeding guests\' expectations, we want to talk to you.
About Us What is Platinum Service? It\'s our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service.
Culture and Values We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests. We have an infinite mindset and strong core values to guide our decisions.
Accountability: We honor our commitments and each other with reliability and responsibility.
Collaboration: Everyone\'s thoughts and opinions are important.
Empowerment: We learn from our successes and failures and strive to evolve as we grow.
Engagement: We are ambassadors in all aspects of our industry through advocacy.
Innovation: We use creativity to turn the Ordinary into Extraordinary.
Integrity: We honor our promises and fulfill our commitments.
Passion: We thrive because of our heartfelt commitment to unrivaled hospitality.
Transparency: We openly share successes and failures. We are accountable in all our business practices.
Minimum Qualifications
Minimum 2-3 years of experience in hotel front desk operations, preferably in a supervisory role but not required.
Proven leadership and team management skills with a commitment to coaching and development.
Exceptional communication and interpersonal skills, demonstrating a professional and welcoming demeanor.
Strong problem-solving and decision-making abilities, adept at handling unexpected situations with composure.
Proficiency in computer skills and hotel management software, including point-of-sale systems.
Thorough knowledge of hotel operations and guest service standards.
Demonstrated ability to multitask, prioritize effectively, and work under pressure.
Commitment to maintaining a positive and professional work environment.
Previous experience in upselling and revenue generation is a plus.
Responsibilities This list is not a comprehensive list of all duties and responsibilities associated with this position. Other duties may be assigned as needed.
Lead and motivate a team of Front Desk Agents, fostering a positive and collaborative work environment.
Ensure efficient guest check-in and check-out processes, maximizing guest satisfaction and minimizing wait times.
Train and develop Front Desk Agents, providing coaching and guidance to enhance their skills and knowledge.
Delegate and prioritize tasks effectively, ensuring smooth team operations and workload distribution.
Monitor and handle guest concerns promptly and professionally, resolving issues and de-escalating situations as needed.
Manage room assignments and inventory, optimizing occupancy rates and ensuring accurate room availability.
Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
Maintain a professional appearance, reflecting the hotel\'s brand and setting a positive tone for guest interactions.
Compensation Salary: $20 - $22 per hour
Benefits
8 paid holidays, flexible PTO and vacation
Birthday Pay
Additional paid time off for community involvement
Health Insurance
IRA Match Program
Mental Health & Wellness Program including a Life Coach
Employee Development Program
Discounted hotel stays for brands within our portfolio
Location: Austin, TX
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industry: Hospitality
Referrals increase your chances of interviewing at Pathfinder Hospitality. Get notified about new Front Desk Supervisor jobs in Austin, TX.
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Hotel Front Desk Supervisor - Full Time
role at
Pathfinder Hospitality .
Are you a hospitality hero with a knack for customer service and a passion for making people smile? Do you have a sharp eye for detail and the ability to manage teams effectively? If so, we want you to join our team as our Front Desk Supervisor.
We value potential and invest in training those with the right attitude and desire to excel. Skills can be learned, but passion can\'t be taught. If you believe in platinum service and thrive on exceeding guests\' expectations, we want to talk to you.
About Us What is Platinum Service? It\'s our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service.
Culture and Values We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests. We have an infinite mindset and strong core values to guide our decisions.
Accountability: We honor our commitments and each other with reliability and responsibility.
Collaboration: Everyone\'s thoughts and opinions are important.
Empowerment: We learn from our successes and failures and strive to evolve as we grow.
Engagement: We are ambassadors in all aspects of our industry through advocacy.
Innovation: We use creativity to turn the Ordinary into Extraordinary.
Integrity: We honor our promises and fulfill our commitments.
Passion: We thrive because of our heartfelt commitment to unrivaled hospitality.
Transparency: We openly share successes and failures. We are accountable in all our business practices.
Minimum Qualifications
Minimum 2-3 years of experience in hotel front desk operations, preferably in a supervisory role but not required.
Proven leadership and team management skills with a commitment to coaching and development.
Exceptional communication and interpersonal skills, demonstrating a professional and welcoming demeanor.
Strong problem-solving and decision-making abilities, adept at handling unexpected situations with composure.
Proficiency in computer skills and hotel management software, including point-of-sale systems.
Thorough knowledge of hotel operations and guest service standards.
Demonstrated ability to multitask, prioritize effectively, and work under pressure.
Commitment to maintaining a positive and professional work environment.
Previous experience in upselling and revenue generation is a plus.
Responsibilities This list is not a comprehensive list of all duties and responsibilities associated with this position. Other duties may be assigned as needed.
Lead and motivate a team of Front Desk Agents, fostering a positive and collaborative work environment.
Ensure efficient guest check-in and check-out processes, maximizing guest satisfaction and minimizing wait times.
Train and develop Front Desk Agents, providing coaching and guidance to enhance their skills and knowledge.
Delegate and prioritize tasks effectively, ensuring smooth team operations and workload distribution.
Monitor and handle guest concerns promptly and professionally, resolving issues and de-escalating situations as needed.
Manage room assignments and inventory, optimizing occupancy rates and ensuring accurate room availability.
Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
Maintain a professional appearance, reflecting the hotel\'s brand and setting a positive tone for guest interactions.
Compensation Salary: $20 - $22 per hour
Benefits
8 paid holidays, flexible PTO and vacation
Birthday Pay
Additional paid time off for community involvement
Health Insurance
IRA Match Program
Mental Health & Wellness Program including a Life Coach
Employee Development Program
Discounted hotel stays for brands within our portfolio
Location: Austin, TX
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industry: Hospitality
Referrals increase your chances of interviewing at Pathfinder Hospitality. Get notified about new Front Desk Supervisor jobs in Austin, TX.
#J-18808-Ljbffr