MacDonald-Miller Facility Solutions
Service Scheduling Coordinator
MacDonald-Miller Facility Solutions, Redmond, Washington, United States, 98052
Overview
MacDonald-Miller Facility Solutions is a leading mechanical contracting firm that designs, delivers and services HVAC, plumbing and automation system solutions for commercial buildings. With over one thousand employees across 10 offices, the company offers a breadth and variety of work to keep you engaged and inspired. Base pay range $56,000.00/yr - $72,800.00/yr Compensation note:
This range is provided by MacDonald-Miller Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
Service Scheduling Coordinator:
Support our commercial HVAC Technicians and the Service Coordination team. Schedule and maintain accurate records for service schedules, resources, equipment, and information for the field service team. Communicate emergency services and ongoing maintenance activities within an assigned geographic area. Collaborate with customers, technicians and teammates to evaluate and prioritize tasks in a fast-paced environment. Maintain strong, proactive communication to ensure timely and accurate dispatches.
Top priorities in the first year
Effective triage: evaluate and prioritize work and service requests and communicate with technicians for each dispatch. Organizational follow-through: monitor backlog of maintenance and incomplete work, maintain records of all requests and dispatches, and be a team player. Clear communication and partnership: keep team and stakeholders informed to build trusting relationships.
Qualifications
Your background:
What kind of person will thrive in this role? A track record of delivering excellent customer service under pressure Ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes Extensive experience with office software, including MS Word, Excel, and Outlook Knowledge of HVAC systems is nice but not required How you should be described: Great attitude with high ownership of your work Excellent in fast-paced, deadline-driven environments with strong client-facing and teamwork skills Solid organizational and time-management skills Sound judgment and critical thinking Motivation: Be empowered to learn and grow—avoid heavy-handed supervision Work in a lean, results-oriented environment with opportunities to take on more responsibility Collaborate in a transparent, innovative, supportive team atmosphere
Benefits
Compensation:
$27-$35/hr Medical, dental, vision coverage for employees (dependent coverage available with shared premium) 401k retirement plan with company matching Vacation and Sick Leave (PTO) and Holiday Pay Disability protection (short/long-term) Life insurance for employee and dependents Wellness Program Employee Assistance Program
Work location
Redmond office (15207 NE 95th Street Redmond, WA 98052) — a key part of Pacific Northwest operations. Access to major routes, on-site parking and a collaborative workspace to support innovation and connection across teams.
Employment details
Seniority level: Entry level Employment type: Full-time Job function: Administrative Industries: Technology, Information and Internet
MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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MacDonald-Miller Facility Solutions is a leading mechanical contracting firm that designs, delivers and services HVAC, plumbing and automation system solutions for commercial buildings. With over one thousand employees across 10 offices, the company offers a breadth and variety of work to keep you engaged and inspired. Base pay range $56,000.00/yr - $72,800.00/yr Compensation note:
This range is provided by MacDonald-Miller Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
Service Scheduling Coordinator:
Support our commercial HVAC Technicians and the Service Coordination team. Schedule and maintain accurate records for service schedules, resources, equipment, and information for the field service team. Communicate emergency services and ongoing maintenance activities within an assigned geographic area. Collaborate with customers, technicians and teammates to evaluate and prioritize tasks in a fast-paced environment. Maintain strong, proactive communication to ensure timely and accurate dispatches.
Top priorities in the first year
Effective triage: evaluate and prioritize work and service requests and communicate with technicians for each dispatch. Organizational follow-through: monitor backlog of maintenance and incomplete work, maintain records of all requests and dispatches, and be a team player. Clear communication and partnership: keep team and stakeholders informed to build trusting relationships.
Qualifications
Your background:
What kind of person will thrive in this role? A track record of delivering excellent customer service under pressure Ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes Extensive experience with office software, including MS Word, Excel, and Outlook Knowledge of HVAC systems is nice but not required How you should be described: Great attitude with high ownership of your work Excellent in fast-paced, deadline-driven environments with strong client-facing and teamwork skills Solid organizational and time-management skills Sound judgment and critical thinking Motivation: Be empowered to learn and grow—avoid heavy-handed supervision Work in a lean, results-oriented environment with opportunities to take on more responsibility Collaborate in a transparent, innovative, supportive team atmosphere
Benefits
Compensation:
$27-$35/hr Medical, dental, vision coverage for employees (dependent coverage available with shared premium) 401k retirement plan with company matching Vacation and Sick Leave (PTO) and Holiday Pay Disability protection (short/long-term) Life insurance for employee and dependents Wellness Program Employee Assistance Program
Work location
Redmond office (15207 NE 95th Street Redmond, WA 98052) — a key part of Pacific Northwest operations. Access to major routes, on-site parking and a collaborative workspace to support innovation and connection across teams.
Employment details
Seniority level: Entry level Employment type: Full-time Job function: Administrative Industries: Technology, Information and Internet
MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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