Cornerstone Advocacy Service
Day One Call Center Advocate
Cornerstone Advocacy Service, Minneapolis, Minnesota, United States, 55400
Overview
Call Center Advocate Part Time : The Cornerstone Day One Call Center (CC) Hotline Advocate provides trauma-informed, survivor-centered, and culturally responsive services for victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to victims/survivors and supporters via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral are provided. This is an essential position within the Day One Network and utilizes relationships, process, and technology to provide immediate and low-barrier access for victims/survivors. Our Mission:
Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm. Our Core Values:
Survivor-Centered, Social Justice, Well-Being, Collaboration, Integrity. Summary of Cornerstone:
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org.
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ communities are strongly encouraged to apply.
Hours and Location
Hours: Every weekend 11 pm–7 am, possibly every other weekend 11 pm–7 am. This full-time/part-time position has regular scheduled shifts at the Minneapolis or Bloomington locations. Shifts may include flexible scheduling including evenings, weekends, overnights, and holidays as assigned by the supervisor. The position may also require additional coverage during a local disaster or major public awareness events.
Responsibilities Any other duties as assigned by supervisor that support overall program services and services to survivors/victims.
Maintain professional, confidential trauma-informed, survivor-centered, and culturally responsive support, advocacy, information, and safety planning for victims/survivors through phone, chat, text, and email.
Assess contacts/participants to determine current service needs and provide support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
Sustain high-level working relationships with referral partners inclusive of Day One Network agencies, law enforcement, medical personnel, and others; collaborate across internal programs at Cornerstone.
Work as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure seamless referrals and up-to-date information.
Stay informed of Cornerstone and program activities, policies and protocol changes, and general information by reviews of CC emails, TEAMS pages, and CAS Connect.
Participate in the training and mentoring of new staff, volunteers and/or students as assigned.
Ensure data entry is completed accurately in the Apricot database and other tracking methods.
Document all critical incidents and complete other documentation as assigned by supervisor.
Assist walk-in participants with support, information, and referrals as needed; provide additional advocacy as trained (including the Pet Safety Program).
Provide back-up assistance for Emergency Services when cross-trained and assigned.
Contribute to maintaining a safe, welcoming, inclusive, accessible environment for participants, staff, and visitors.
Any other duties as assigned by supervisor that support overall program services and services to survivors/victims.
Qualifications Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences.
One or more years of experience providing direct crisis response services in a trauma-informed setting.
Understanding of trauma-informed, survivor-centered, and culturally responsive care practices.
Broad knowledge of resources, human services, and other systems which interface with victims of crime, with emphasis on serving diverse, marginalized and/or underrepresented populations.
General understanding of crime victims’ rights, civil remedies, and the criminal justice system; additional training will be provided.
Ability to assess, deescalate, and communicate in a calm, trauma-informed way with participants in crisis.
Good written and interpersonal skills with the ability to work with victims/survivors, concerned persons, and community partners.
Preferred 40-hour sexual assault certification or the ability to complete training within 6 months of hire.
Knowledge of Microsoft Office, virtual contact applications, and related technologies.
Ability to travel between Minneapolis and Bloomington office locations as necessary.
Essential Functions Maintains professional and confidential trauma-informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for victims/survivors through phone, chat, text, and email.
Assesses what in the current situation victims/survivors are seeking for services and provides support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
Sustains high-level working relationships with referral partners including Day One Network agencies, law enforcement, medical personnel, and others; collaborates across internal programs at Cornerstone.
Works as a team with other Call Center Advocates, CAS program staff, and supervisors/managers to ensure seamless referrals and current information.
Stays apprised of Cornerstone activities, program updates, and policy changes by reviewing emails and internal pages.
Participates in training and mentoring of new staff, volunteers, and students as assigned.
Ensures accurate data entry in Apricot and other tracking methods; documents critical incidents as required.
Assists walk-in participants with support, information, and referrals as needed; participates in additional advocacy as trained (including Pet Safety Program).
Provides back-up assistance for Emergency Services when cross-trained and assigned.
Contributes to a safe, welcoming, inclusive, accessible environment for participants, staff, and visitors.
Performs other duties as assigned by supervisor to support program services and survivor/victim assistance.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing to perform the essential functions. The employee frequently talks/listens, uses manual dexterity for objects/tools/controls, and may stand, walk, sit, climb, kneel, or crouch. May lift and/or move up to 30 pounds. Seek assistance if item exceeds capability.
Visit our career page
https://cornerstonemn.org/about/employment/ Cornerstone Offers:
Virtual Mental Health Services: Free for all employees and their immediate families. EEO Statement:
Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran or disability, age, marital or familial status, or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.
Note:
Salary range and bonus eligibility are provided where applicable; refer to official posting for details.
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Call Center Advocate Part Time : The Cornerstone Day One Call Center (CC) Hotline Advocate provides trauma-informed, survivor-centered, and culturally responsive services for victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to victims/survivors and supporters via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral are provided. This is an essential position within the Day One Network and utilizes relationships, process, and technology to provide immediate and low-barrier access for victims/survivors. Our Mission:
Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm. Our Core Values:
Survivor-Centered, Social Justice, Well-Being, Collaboration, Integrity. Summary of Cornerstone:
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org.
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ communities are strongly encouraged to apply.
Hours and Location
Hours: Every weekend 11 pm–7 am, possibly every other weekend 11 pm–7 am. This full-time/part-time position has regular scheduled shifts at the Minneapolis or Bloomington locations. Shifts may include flexible scheduling including evenings, weekends, overnights, and holidays as assigned by the supervisor. The position may also require additional coverage during a local disaster or major public awareness events.
Responsibilities Any other duties as assigned by supervisor that support overall program services and services to survivors/victims.
Maintain professional, confidential trauma-informed, survivor-centered, and culturally responsive support, advocacy, information, and safety planning for victims/survivors through phone, chat, text, and email.
Assess contacts/participants to determine current service needs and provide support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
Sustain high-level working relationships with referral partners inclusive of Day One Network agencies, law enforcement, medical personnel, and others; collaborate across internal programs at Cornerstone.
Work as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure seamless referrals and up-to-date information.
Stay informed of Cornerstone and program activities, policies and protocol changes, and general information by reviews of CC emails, TEAMS pages, and CAS Connect.
Participate in the training and mentoring of new staff, volunteers and/or students as assigned.
Ensure data entry is completed accurately in the Apricot database and other tracking methods.
Document all critical incidents and complete other documentation as assigned by supervisor.
Assist walk-in participants with support, information, and referrals as needed; provide additional advocacy as trained (including the Pet Safety Program).
Provide back-up assistance for Emergency Services when cross-trained and assigned.
Contribute to maintaining a safe, welcoming, inclusive, accessible environment for participants, staff, and visitors.
Any other duties as assigned by supervisor that support overall program services and services to survivors/victims.
Qualifications Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences.
One or more years of experience providing direct crisis response services in a trauma-informed setting.
Understanding of trauma-informed, survivor-centered, and culturally responsive care practices.
Broad knowledge of resources, human services, and other systems which interface with victims of crime, with emphasis on serving diverse, marginalized and/or underrepresented populations.
General understanding of crime victims’ rights, civil remedies, and the criminal justice system; additional training will be provided.
Ability to assess, deescalate, and communicate in a calm, trauma-informed way with participants in crisis.
Good written and interpersonal skills with the ability to work with victims/survivors, concerned persons, and community partners.
Preferred 40-hour sexual assault certification or the ability to complete training within 6 months of hire.
Knowledge of Microsoft Office, virtual contact applications, and related technologies.
Ability to travel between Minneapolis and Bloomington office locations as necessary.
Essential Functions Maintains professional and confidential trauma-informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for victims/survivors through phone, chat, text, and email.
Assesses what in the current situation victims/survivors are seeking for services and provides support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
Sustains high-level working relationships with referral partners including Day One Network agencies, law enforcement, medical personnel, and others; collaborates across internal programs at Cornerstone.
Works as a team with other Call Center Advocates, CAS program staff, and supervisors/managers to ensure seamless referrals and current information.
Stays apprised of Cornerstone activities, program updates, and policy changes by reviewing emails and internal pages.
Participates in training and mentoring of new staff, volunteers, and students as assigned.
Ensures accurate data entry in Apricot and other tracking methods; documents critical incidents as required.
Assists walk-in participants with support, information, and referrals as needed; participates in additional advocacy as trained (including Pet Safety Program).
Provides back-up assistance for Emergency Services when cross-trained and assigned.
Contributes to a safe, welcoming, inclusive, accessible environment for participants, staff, and visitors.
Performs other duties as assigned by supervisor to support program services and survivor/victim assistance.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing to perform the essential functions. The employee frequently talks/listens, uses manual dexterity for objects/tools/controls, and may stand, walk, sit, climb, kneel, or crouch. May lift and/or move up to 30 pounds. Seek assistance if item exceeds capability.
Visit our career page
https://cornerstonemn.org/about/employment/ Cornerstone Offers:
Virtual Mental Health Services: Free for all employees and their immediate families. EEO Statement:
Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran or disability, age, marital or familial status, or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.
Note:
Salary range and bonus eligibility are provided where applicable; refer to official posting for details.
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