Expedite Technology Solutions LLC
Digital & Technology - Field Support Analyst
Expedite Technology Solutions LLC, Atlanta, Georgia, United States, 30383
Overview
Field Support Analyst – Digital & Technology Location: GA323-Atlanta-3550 Lenox Rd, #2300. Schedule: M-F 8am – 5pm. Engagement: 3 months with potential to convert to full-time (FTE) with a salary range of 65-70k yearly. Work is in-person. Responsibilities
Provide desk-side IT support and supervise day-to-day ticket handling. Answer technical support issues and manage tickets to resolution. Assist with the distribution of hardware across the country. Deliver proactive customer service and ensure client satisfaction. Maintain and support software/hardware for a specified location including Windows 11, Office 365, InTune, Azure, Active Directory, imaging processes. Support imaging, backups, and routine hardware/software inventory tasks. Assist in purchasing new equipment and peripherals; provide basic administration of phone and voicemail systems. Coordinate work with teammates; no formal supervisory responsibilities; may provide informal guidance or training as needed. Qualifications
Years of Experience: 2-3 years IT experience; 5+ years in customer service. Education: H.S. Diploma with technical experience. Systems/Software Proficiencies: Windows 11; Office 365; InTune; Azure; Active Directory; Imaging processes. Certifications/Licenses: Microsoft Certification preferred. Top Must-have Skills: Excellent customer service; ability to communicate with clients. Top Nice-to-have Skills: Willingness to learn; team player; ability to collaborate. Interview Process
Technical phone screen Culture interview (Teams) On-site meeting Additional Information
Annual compensation target when converting to FTE: 65,000 – 70,000. Assignment duration: 3 months. Potential to convert to FTE; rate discussed during conversion.
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Field Support Analyst – Digital & Technology Location: GA323-Atlanta-3550 Lenox Rd, #2300. Schedule: M-F 8am – 5pm. Engagement: 3 months with potential to convert to full-time (FTE) with a salary range of 65-70k yearly. Work is in-person. Responsibilities
Provide desk-side IT support and supervise day-to-day ticket handling. Answer technical support issues and manage tickets to resolution. Assist with the distribution of hardware across the country. Deliver proactive customer service and ensure client satisfaction. Maintain and support software/hardware for a specified location including Windows 11, Office 365, InTune, Azure, Active Directory, imaging processes. Support imaging, backups, and routine hardware/software inventory tasks. Assist in purchasing new equipment and peripherals; provide basic administration of phone and voicemail systems. Coordinate work with teammates; no formal supervisory responsibilities; may provide informal guidance or training as needed. Qualifications
Years of Experience: 2-3 years IT experience; 5+ years in customer service. Education: H.S. Diploma with technical experience. Systems/Software Proficiencies: Windows 11; Office 365; InTune; Azure; Active Directory; Imaging processes. Certifications/Licenses: Microsoft Certification preferred. Top Must-have Skills: Excellent customer service; ability to communicate with clients. Top Nice-to-have Skills: Willingness to learn; team player; ability to collaborate. Interview Process
Technical phone screen Culture interview (Teams) On-site meeting Additional Information
Annual compensation target when converting to FTE: 65,000 – 70,000. Assignment duration: 3 months. Potential to convert to FTE; rate discussed during conversion.
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