Expedite Technology Solutions
Digital & Technology - Field Support Analyst
Expedite Technology Solutions, Atlanta, Georgia, United States, 30383
Overview
Job Title: Field Support Analyst
Job Family: D&T
Background Package: *** Standard
Bill Rate: ***
Hours: M-F 8am - 5pm
Remote/Hybrid/In-Person: In-person
Location: GA323-Atlanta-3550 Lenox Rd, #2300
Assignment Duration: 3 Months
Potential to convert to FTE: yes; 65-70k yearly
Resource's typical working day: Working with Desk side support; Answering technical support issues; Working tickets; Assisting with the distribution of hardware across the country; Proactive customer service
Notes: No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
Responsibilities
Provide level I & II end-user software and hardware support
Assist with distribution of hardware across the country
Proactive customer service and issue resolution
Support and troubleshoot Windows 11, Office 365, InTune, Azure, Active Directory, Imaging Process
Answer technical support issues, manage tickets, and coordinate with desk side support
Participate in purchasing of new computer equipment and peripherals for a location
Perform software and hardware inventory and basic administration of phone and voicemail systems
Install and upgrade Microsoft Windows operating systems and standard business applications
Maintain daily backups of network files and assist with routine IT operations
Support virus/malware troubleshooting and vendor-assisted fixes
Contribute to program change recommendations to correct software problems
Assist in coordinating tasks and providing workload guidance as needed
Adhere to procedures and company policies to achieve results and deadlines
Qualifications
Years of Experience: 2-3 years IT experience; 5+ years in customer service
Education: H.S. Diploma with technical experience
Systems/Software Proficiencies: Windows 11; Office 365; InTune; Azure; Active Directory; Imaging Process
Certifications/Licenses: Microsoft Certification preferred
Top Must Have Skills: Great customer service skills; Ability to communicate with client
Top Nice to Have Skills: Willingness to learn; Team player; Able to collaborate
Technical capability to comprehend and interpret instructions, short correspondence, and memos; ability to write routine reports; ability to respond to common inquiries
Ability to present information to internal departments or large groups; basic financial term understanding; ability to perform basic calculations
Interview Process
Technical phone screen
Culture interview (Teams)
On-Site meeting
Additional notes: A minimum of two to three years of related experience and/or training. A+ PC Technician; Network + and Dell Hardware certification is a plus. The role requires the ability to comprehend and interpret instructions, communicate clearly, and solve problems with strong analytical and quantitative skills.
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Job Family: D&T
Background Package: *** Standard
Bill Rate: ***
Hours: M-F 8am - 5pm
Remote/Hybrid/In-Person: In-person
Location: GA323-Atlanta-3550 Lenox Rd, #2300
Assignment Duration: 3 Months
Potential to convert to FTE: yes; 65-70k yearly
Resource's typical working day: Working with Desk side support; Answering technical support issues; Working tickets; Assisting with the distribution of hardware across the country; Proactive customer service
Notes: No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
Responsibilities
Provide level I & II end-user software and hardware support
Assist with distribution of hardware across the country
Proactive customer service and issue resolution
Support and troubleshoot Windows 11, Office 365, InTune, Azure, Active Directory, Imaging Process
Answer technical support issues, manage tickets, and coordinate with desk side support
Participate in purchasing of new computer equipment and peripherals for a location
Perform software and hardware inventory and basic administration of phone and voicemail systems
Install and upgrade Microsoft Windows operating systems and standard business applications
Maintain daily backups of network files and assist with routine IT operations
Support virus/malware troubleshooting and vendor-assisted fixes
Contribute to program change recommendations to correct software problems
Assist in coordinating tasks and providing workload guidance as needed
Adhere to procedures and company policies to achieve results and deadlines
Qualifications
Years of Experience: 2-3 years IT experience; 5+ years in customer service
Education: H.S. Diploma with technical experience
Systems/Software Proficiencies: Windows 11; Office 365; InTune; Azure; Active Directory; Imaging Process
Certifications/Licenses: Microsoft Certification preferred
Top Must Have Skills: Great customer service skills; Ability to communicate with client
Top Nice to Have Skills: Willingness to learn; Team player; Able to collaborate
Technical capability to comprehend and interpret instructions, short correspondence, and memos; ability to write routine reports; ability to respond to common inquiries
Ability to present information to internal departments or large groups; basic financial term understanding; ability to perform basic calculations
Interview Process
Technical phone screen
Culture interview (Teams)
On-Site meeting
Additional notes: A minimum of two to three years of related experience and/or training. A+ PC Technician; Network + and Dell Hardware certification is a plus. The role requires the ability to comprehend and interpret instructions, communicate clearly, and solve problems with strong analytical and quantitative skills.
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