Foxx Development Inc.
Overview
Foxx Development Inc. is a leading consumer electronics and IoT solutions firm dedicated to providing innovative products and services to enhance the connectivity and convenience of modern lifestyles. With a focus on cutting-edge technology and user-centric design, we strive not only to deliver products but also revolutionize the way people interact with their environments. Position Summary
We are seeking a
Product Quality Engineer , preferably in Texas or California, with direct experience supporting products for U.S. operators. This role ensures that devices, components, and systems meet
operator requirements, regulatory standards, and customer expectations
throughout the product lifecycle. The PQE will collaborate with R&D, manufacturing, supply chain, and operator certification teams to drive continuous quality improvement and support smooth product launches in the U.S. market. The Product Quality Engineer is also responsible for
managing returned products (RMA units) , conducting root cause analysis, coordinating corrective actions with internal teams and suppliers, and providing technical support to customers. This role ensures that product quality issues are resolved promptly, drives continuous improvement, and enhances customer satisfaction. Key Responsibilities
Operator Quality Management
Act as the primary quality interface with U.S. operators & MVNOs for device quality management. Ensure products meet U.S. operator requirements (network, software, certification, performance). Define and execute product quality plans, including reliability and compliance testing. Prepare operator quality reports (field return trends, defect analysis, KPI dashboards).
Technical Analysis of RMA Units
Perform functional testing and failure analysis of returned units. Lead root cause analysis and corrective actions (8D, 5 Whys, FMEA). Document findings in detailed technical reports, identifying root cause of failures (component, design, usage, or manufacturing). Work with engineering teams (QA, R&D, Manufacturing) to implement corrective and preventive actions (CAPA, 8D). Provide feedback on product design and production issues uncovered during RMA analysis. Support supplier quality engineering (SQE) in supplier-related defect investigations. Act as the point of contact for customers regarding defective or returned products. Manage the RMA (Return Merchandise Authorization) process, from initiation to closure. Communicate repair/replacement timelines and resolutions to customers in a professional manner. Collaborate with customer service, logistics, and repair centers to ensure smooth case handling. Track and report after-sales service KPIs (turnaround time, failure rate, customer satisfaction). Support after-sales quality for U.S. operator customers, ensuring timely closure of quality cases.
Process & Continuous Improvement
Maintain accurate records of RMA units, test results, and resolution outcomes. Identify recurring defects and drive improvement initiatives to reduce return rates. Support development of troubleshooting guides and knowledge base for internal and external use. Ensure compliance with ISO, IATF, or company-specific quality management standards.
Qualifications
Bachelor’s degree in Electrical/Electronic Engineering, Mechanical Engineering, Computer Science, or related field. 3–5+ years of product quality experience, ideally in mobile devices, consumer electronics, or telecom equipment. 2–5 years experience in after-sales support, product service, or technical analysis (electronics/consumer goods preferred). Hands-on experience with U.S. operator certification and acceptance processes. Strong knowledge of root cause analysis tools (FMEA, 5-Whys, Ishikawa). Familiarity with RMA workflows, repair processes, and ERP/CRM systems (SAP, Oracle, Salesforce). Familiarity with quality tools (FMEA, SPC, DOE, 8D, Six Sigma). Experience in quality management systems (ISO 9001, IATF 16949, or equivalent). Good understanding of hardware, firmware, and system-level debugging. Strong knowledge of wireless technologies (LTE, 5G, VoLTE, IMS, Wi-Fi, Bluetooth). Analytical and problem-solving mindset, detail-oriented. Strong communication skills (able to explain technical issues to non-technical stakeholders). Ability to work cross-functionally with engineering, operations, suppliers, and customer support teams. Customer-oriented, with a focus on quick resolution and long-term product improvement. Comfortable preparing technical reports and presenting findings to management. Bilingual (English + Mandarin) is a plus for international coordination. Salary:
range $100,000/year Seniority level
Mid-Senior level Employment type
Full-time Job function
Quality Assurance, Product Management, and Analyst Industries: Telecommunications Location: Texas or California preferred
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Foxx Development Inc. is a leading consumer electronics and IoT solutions firm dedicated to providing innovative products and services to enhance the connectivity and convenience of modern lifestyles. With a focus on cutting-edge technology and user-centric design, we strive not only to deliver products but also revolutionize the way people interact with their environments. Position Summary
We are seeking a
Product Quality Engineer , preferably in Texas or California, with direct experience supporting products for U.S. operators. This role ensures that devices, components, and systems meet
operator requirements, regulatory standards, and customer expectations
throughout the product lifecycle. The PQE will collaborate with R&D, manufacturing, supply chain, and operator certification teams to drive continuous quality improvement and support smooth product launches in the U.S. market. The Product Quality Engineer is also responsible for
managing returned products (RMA units) , conducting root cause analysis, coordinating corrective actions with internal teams and suppliers, and providing technical support to customers. This role ensures that product quality issues are resolved promptly, drives continuous improvement, and enhances customer satisfaction. Key Responsibilities
Operator Quality Management
Act as the primary quality interface with U.S. operators & MVNOs for device quality management. Ensure products meet U.S. operator requirements (network, software, certification, performance). Define and execute product quality plans, including reliability and compliance testing. Prepare operator quality reports (field return trends, defect analysis, KPI dashboards).
Technical Analysis of RMA Units
Perform functional testing and failure analysis of returned units. Lead root cause analysis and corrective actions (8D, 5 Whys, FMEA). Document findings in detailed technical reports, identifying root cause of failures (component, design, usage, or manufacturing). Work with engineering teams (QA, R&D, Manufacturing) to implement corrective and preventive actions (CAPA, 8D). Provide feedback on product design and production issues uncovered during RMA analysis. Support supplier quality engineering (SQE) in supplier-related defect investigations. Act as the point of contact for customers regarding defective or returned products. Manage the RMA (Return Merchandise Authorization) process, from initiation to closure. Communicate repair/replacement timelines and resolutions to customers in a professional manner. Collaborate with customer service, logistics, and repair centers to ensure smooth case handling. Track and report after-sales service KPIs (turnaround time, failure rate, customer satisfaction). Support after-sales quality for U.S. operator customers, ensuring timely closure of quality cases.
Process & Continuous Improvement
Maintain accurate records of RMA units, test results, and resolution outcomes. Identify recurring defects and drive improvement initiatives to reduce return rates. Support development of troubleshooting guides and knowledge base for internal and external use. Ensure compliance with ISO, IATF, or company-specific quality management standards.
Qualifications
Bachelor’s degree in Electrical/Electronic Engineering, Mechanical Engineering, Computer Science, or related field. 3–5+ years of product quality experience, ideally in mobile devices, consumer electronics, or telecom equipment. 2–5 years experience in after-sales support, product service, or technical analysis (electronics/consumer goods preferred). Hands-on experience with U.S. operator certification and acceptance processes. Strong knowledge of root cause analysis tools (FMEA, 5-Whys, Ishikawa). Familiarity with RMA workflows, repair processes, and ERP/CRM systems (SAP, Oracle, Salesforce). Familiarity with quality tools (FMEA, SPC, DOE, 8D, Six Sigma). Experience in quality management systems (ISO 9001, IATF 16949, or equivalent). Good understanding of hardware, firmware, and system-level debugging. Strong knowledge of wireless technologies (LTE, 5G, VoLTE, IMS, Wi-Fi, Bluetooth). Analytical and problem-solving mindset, detail-oriented. Strong communication skills (able to explain technical issues to non-technical stakeholders). Ability to work cross-functionally with engineering, operations, suppliers, and customer support teams. Customer-oriented, with a focus on quick resolution and long-term product improvement. Comfortable preparing technical reports and presenting findings to management. Bilingual (English + Mandarin) is a plus for international coordination. Salary:
range $100,000/year Seniority level
Mid-Senior level Employment type
Full-time Job function
Quality Assurance, Product Management, and Analyst Industries: Telecommunications Location: Texas or California preferred
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