Amphenol Communications Solutions
Customer Quality Engineer
Amphenol Communications Solutions, Houston, Texas, United States, 77246
Overview
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Customer Quality Engineer
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Amphenol Communications Solutions Location: Houston, Texas; Department: Engineering; Location Name: Houston; Wage: Depends on Experience. Position: Customer Quality Engineer. Location: Houston, TX & Guadalajara, MX. Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). We have design, sales, and manufacturing locations globally and are currently seeking a Customer Quality Engineer to join our Cable Backplane Solutions team located in Houston, TX or Guadalajara, MX. Responsibilities
Customer Advocacy & Communication – Serve as the customer-facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions. Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects. Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys. Issue Management & Root Cause – Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations. Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks). Define and track SLAs/SLOs for response and resolution; escalate risks early. Quality Planning & Risk Control – Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality. Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments. Manufacturing/Hardware - SPC, MSA/Gage R&R; support first-article inspections and process validations. Data, Metrics & Continuous Improvement – Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards. Identify and prioritize systemic improvements that reduce variation, cycle time, and COPQ; collaborate with Supplier Quality on supplier-caused issues affecting customers with closed-loop corrective action. Compliance & Audits (as applicable); Lead Gemba walks and introduce 5S methods; Train and lead on Six Sigma methods using the DMAIC structure. Qualifications
Must-Have: Bachelor\'s degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or closely related field; or equivalent experience. Must-Have: 3–7+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA. Must-Have: Demonstrated expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data-driven decision making. Must-Have: Strong communication skills—able to engage customers credibly, synthesize technical detail, and influence cross-functional teams. Must-Have: Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel/Power Query; familiarity with Power BI/Tableau is a plus). Nice-to-Have: ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001). Nice-to-Have: Experience with APQP, PPAP, FMEA, Control Plans, SPC, and MSA (manufacturing) or incident postmortems, SLAs/SLOs, defect triage, and telemetry/observability (software). Nice-to-Have: Familiarity with customer portals and enterprise systems (e.g., Salesforce/Service Cloud, ServiceNow, JIRA). Nice-to-Have: Knowledge of GD&T, metrology/CMM, tolerance analysis, reliability testing, and field failure analysis (FA). Attributes for Success – Customer-first mindset with excellent follow-through and accountability; analytical, organized, and calm under pressure; capable of prioritizing multiple issues and aligning cross-functional teams on corrective plans and timelines. Amphenol Corporation is proud to be an equal opportunity employer. We provide the highest level of support and growth opportunities within a global organization. Amphenol is an equal opportunity employer — Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/
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Join to apply for the
Customer Quality Engineer
role at
Amphenol Communications Solutions Location: Houston, Texas; Department: Engineering; Location Name: Houston; Wage: Depends on Experience. Position: Customer Quality Engineer. Location: Houston, TX & Guadalajara, MX. Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). We have design, sales, and manufacturing locations globally and are currently seeking a Customer Quality Engineer to join our Cable Backplane Solutions team located in Houston, TX or Guadalajara, MX. Responsibilities
Customer Advocacy & Communication – Serve as the customer-facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions. Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects. Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys. Issue Management & Root Cause – Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations. Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks). Define and track SLAs/SLOs for response and resolution; escalate risks early. Quality Planning & Risk Control – Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality. Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments. Manufacturing/Hardware - SPC, MSA/Gage R&R; support first-article inspections and process validations. Data, Metrics & Continuous Improvement – Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards. Identify and prioritize systemic improvements that reduce variation, cycle time, and COPQ; collaborate with Supplier Quality on supplier-caused issues affecting customers with closed-loop corrective action. Compliance & Audits (as applicable); Lead Gemba walks and introduce 5S methods; Train and lead on Six Sigma methods using the DMAIC structure. Qualifications
Must-Have: Bachelor\'s degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or closely related field; or equivalent experience. Must-Have: 3–7+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA. Must-Have: Demonstrated expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data-driven decision making. Must-Have: Strong communication skills—able to engage customers credibly, synthesize technical detail, and influence cross-functional teams. Must-Have: Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel/Power Query; familiarity with Power BI/Tableau is a plus). Nice-to-Have: ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001). Nice-to-Have: Experience with APQP, PPAP, FMEA, Control Plans, SPC, and MSA (manufacturing) or incident postmortems, SLAs/SLOs, defect triage, and telemetry/observability (software). Nice-to-Have: Familiarity with customer portals and enterprise systems (e.g., Salesforce/Service Cloud, ServiceNow, JIRA). Nice-to-Have: Knowledge of GD&T, metrology/CMM, tolerance analysis, reliability testing, and field failure analysis (FA). Attributes for Success – Customer-first mindset with excellent follow-through and accountability; analytical, organized, and calm under pressure; capable of prioritizing multiple issues and aligning cross-functional teams on corrective plans and timelines. Amphenol Corporation is proud to be an equal opportunity employer. We provide the highest level of support and growth opportunities within a global organization. Amphenol is an equal opportunity employer — Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/
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