Invicti
Overview
Join to apply for the
Customer Success Manager, SMB
role at
Invicti . You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. You’re a self-starter who will work to maintain the highest levels of satisfaction among Invicti’s customer base. You thrive in fast-paced environments, applying a strategic mindset to ensure clients realize the value of their investment, driving adoption, renewals, expansion, and advocacy. Responsibilities
Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Collaborating cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to embed consistent customer messaging Retaining long-term partnerships by independently renewing and expanding successful customers Managing quarterly metrics related to customer retention, renewals, and upselling Establishing and overseeing customer adoption, training, and development of best practices to drive incremental value Analyzing data to discover insights and drive recommendations for clients Tracking accounts to identify churn risks and proactively mitigating them What You’ll Need
1-2 years of experience in Customer Success, Account Management, or SaaS Sales Working knowledge of funnel reporting and revenue forecasting Experience building relationships with clients Familiarity with managing renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with the ability to manage many details Desire to work in a dynamic start-up where your input helps shape offerings and client interactions Willingness to travel to customer locations Ability to work onsite for a minimum of three days in person Why Invicti
Your Health & Wellness Matters: Health Insurance: We cover 100% of employee health, vision, and dental premiums; dependents are supported at 75% of health and 50% of vision/dental costs. Coverage starts on day one. Employee Assistance Program: 24/7 emotional support counseling, life coaching, and related services Parental Leave: 16 weeks for birthing parents; 4 weeks for non-birthing/bonding parents 401(k) Savings Plan: 50% company match up to 6% with 100% annual cliff vesting We Value Adult/Life Balance: Hybrid or Remote Working: Hybrid/remote options available depending on location Discretionary Time Off: Flexible vacation policy Quarterly Thrive-Wellness Days: One extra vacation day per quarter for company-wide break Volunteerism Time Off: 5 days paid annually for volunteer activities Employee Recognition: Ongoing recognition and rewards; emphasis on personal and professional growth Equal Opportunity
Invicti embraces diversity and individuality in all forms. Discrimination has no place here and we are committed to creating a space where everyone feels valued and included.
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Join to apply for the
Customer Success Manager, SMB
role at
Invicti . You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. You’re a self-starter who will work to maintain the highest levels of satisfaction among Invicti’s customer base. You thrive in fast-paced environments, applying a strategic mindset to ensure clients realize the value of their investment, driving adoption, renewals, expansion, and advocacy. Responsibilities
Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Collaborating cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to embed consistent customer messaging Retaining long-term partnerships by independently renewing and expanding successful customers Managing quarterly metrics related to customer retention, renewals, and upselling Establishing and overseeing customer adoption, training, and development of best practices to drive incremental value Analyzing data to discover insights and drive recommendations for clients Tracking accounts to identify churn risks and proactively mitigating them What You’ll Need
1-2 years of experience in Customer Success, Account Management, or SaaS Sales Working knowledge of funnel reporting and revenue forecasting Experience building relationships with clients Familiarity with managing renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with the ability to manage many details Desire to work in a dynamic start-up where your input helps shape offerings and client interactions Willingness to travel to customer locations Ability to work onsite for a minimum of three days in person Why Invicti
Your Health & Wellness Matters: Health Insurance: We cover 100% of employee health, vision, and dental premiums; dependents are supported at 75% of health and 50% of vision/dental costs. Coverage starts on day one. Employee Assistance Program: 24/7 emotional support counseling, life coaching, and related services Parental Leave: 16 weeks for birthing parents; 4 weeks for non-birthing/bonding parents 401(k) Savings Plan: 50% company match up to 6% with 100% annual cliff vesting We Value Adult/Life Balance: Hybrid or Remote Working: Hybrid/remote options available depending on location Discretionary Time Off: Flexible vacation policy Quarterly Thrive-Wellness Days: One extra vacation day per quarter for company-wide break Volunteerism Time Off: 5 days paid annually for volunteer activities Employee Recognition: Ongoing recognition and rewards; emphasis on personal and professional growth Equal Opportunity
Invicti embraces diversity and individuality in all forms. Discrimination has no place here and we are committed to creating a space where everyone feels valued and included.
#J-18808-Ljbffr