Invicti
Who You Are
You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. What You’ll Be Doing
Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Working cross-functionally with a primary in office presence with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do Retaining long-term partnerships by independently renewing and expanding successful customers Dominating quarterly metrics concerning customer retention, price increase, and upselling Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment Independent analysis of data in order to discover insights that drive recommendations for clients Tracking accounts to identify churn risks and working proactively to mitigate such risks What You’ll Need
A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role Working knowledge of funnel reporting and revenue forecasting Experience building relationships with clients Familiarity with managing customer renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with the ability to track numerous details Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients Willingness to travel to customer locations The ability to work onsite for a minimum of three days in person Why Invicti
Health & Wellness: Health Insurance — We cover 100% of employee health care, vision, and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost. Coverage is effective your first day. Employee Assistance Program includes counseling services and various support resources. Parental Leave: 16 weeks paid leave for birthing parent recovery; 4 weeks paid leave for non-birthing/bonding parent 401(k) Savings Plan: 50% match up to 6% with 100% annual vesting Adult/Life Balance: Hybrid or remote working options, discretionary time off, quarterly Thrive-Wellness Days, and volunteer time off Recognition: Ongoing recognition and rewards with a culture focused on growth We value diversity and inclusion. Discrimination has no place here—everyone is welcome to join and contribute to shaping the future of our industry.
#J-18808-Ljbffr
You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. What You’ll Be Doing
Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Working cross-functionally with a primary in office presence with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do Retaining long-term partnerships by independently renewing and expanding successful customers Dominating quarterly metrics concerning customer retention, price increase, and upselling Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment Independent analysis of data in order to discover insights that drive recommendations for clients Tracking accounts to identify churn risks and working proactively to mitigate such risks What You’ll Need
A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role Working knowledge of funnel reporting and revenue forecasting Experience building relationships with clients Familiarity with managing customer renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with the ability to track numerous details Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients Willingness to travel to customer locations The ability to work onsite for a minimum of three days in person Why Invicti
Health & Wellness: Health Insurance — We cover 100% of employee health care, vision, and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost. Coverage is effective your first day. Employee Assistance Program includes counseling services and various support resources. Parental Leave: 16 weeks paid leave for birthing parent recovery; 4 weeks paid leave for non-birthing/bonding parent 401(k) Savings Plan: 50% match up to 6% with 100% annual vesting Adult/Life Balance: Hybrid or remote working options, discretionary time off, quarterly Thrive-Wellness Days, and volunteer time off Recognition: Ongoing recognition and rewards with a culture focused on growth We value diversity and inclusion. Discrimination has no place here—everyone is welcome to join and contribute to shaping the future of our industry.
#J-18808-Ljbffr