Mass General Brigham
Behavioral Health Navigator, Primary Care
Mass General Brigham, Somerville, Massachusetts, us, 02145
Overview
Site: Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. The Behavioral Health Navigator serves as an integral member of the Social Work Team. This role works closely with clinical social workers, physicians, advanced practice providers, nurses, and other clinical and administrative staff to enhance the delivery of patient care services along the continuum of care. The Behavioral Health Navigator helps support and guide patients through complex social service systems with a goal of promoting social and emotional well-being. With direction from clinical social workers, the Navigator will assist patients in identifying and acquiring quality, culturally competent, behavioral health resources. Job Summary
Primary responsibilities to include: Engages patients in the management of their behavioral health conditions through goal-setting, coordination with community services and providers, and referral services. Partners closely with clinical social workers and other members of the clinical team to support care plan Identifies and removes barriers that interfere with patient access to behavioral health resources. Handles follow-up contact with patient/family, care team, and community agencies. Promotes an environment that is sensitive to the culturally diverse needs of patients, families and employees. Research resources and programs available to patients, including but not limited to: Individual, group, and family therapists, Social opportunities and peer support, Behavioral Health Self-Management Tools As a member of the Care Coordination Team
Advocates for the patient to ensure quality outcomes. Participates in the planning of care for assigned patient population. Identifies and uses appropriate community resources to optimize patient outcomes. Finds opportunities for service line process improvement. Serves as a resource to the interdisciplinary team for community based social service agencies. Maintains effective working relationships to work collaboratively. Communicates and collaborates with team to ensure that care coordination needs of assigned patients are met without redundancy of efforts and there is adequate documentation in the patient’s medical records. Qualifications
Education Bachelor\'s Degree Health Administration required and Bachelor\'s Degree Social Work required and Bachelor\'s Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in care coordination, case management, or patient advocacy 2-3 years required and Experience working with a broad patient population and understanding of community health resources 2-3 years preferred Knowledge, Skills and Abilities Strong interpersonal and communication skills to effectively engage with patients, families, and healthcare providers. Knowledge of healthcare systems, insurance processes, and community health resources. Ability to work independently and manage multiple patient cases simultaneously. Problem-solving skills to identify and address barriers to care. Empathy and cultural sensitivity when working with patients from various backgrounds. Additional Job Details
Remote Type: Hybrid Work Location: 399 Revolution Drive Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $19.42 - $27.74/Hourly Grade: 4 Mass General Brigham offers competitive benefits and compensation. The base pay information provided offers an estimate based on the minimum job qualifications and does not encompass all elements contributing to total compensation. We invite you to apply; our Talent Acquisition team will provide an overview of potential compensation and benefits. EEO Statement: Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure reasonable accommodations for applicants in the job application process. For accommodation requests, contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Site: Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. The Behavioral Health Navigator serves as an integral member of the Social Work Team. This role works closely with clinical social workers, physicians, advanced practice providers, nurses, and other clinical and administrative staff to enhance the delivery of patient care services along the continuum of care. The Behavioral Health Navigator helps support and guide patients through complex social service systems with a goal of promoting social and emotional well-being. With direction from clinical social workers, the Navigator will assist patients in identifying and acquiring quality, culturally competent, behavioral health resources. Job Summary
Primary responsibilities to include: Engages patients in the management of their behavioral health conditions through goal-setting, coordination with community services and providers, and referral services. Partners closely with clinical social workers and other members of the clinical team to support care plan Identifies and removes barriers that interfere with patient access to behavioral health resources. Handles follow-up contact with patient/family, care team, and community agencies. Promotes an environment that is sensitive to the culturally diverse needs of patients, families and employees. Research resources and programs available to patients, including but not limited to: Individual, group, and family therapists, Social opportunities and peer support, Behavioral Health Self-Management Tools As a member of the Care Coordination Team
Advocates for the patient to ensure quality outcomes. Participates in the planning of care for assigned patient population. Identifies and uses appropriate community resources to optimize patient outcomes. Finds opportunities for service line process improvement. Serves as a resource to the interdisciplinary team for community based social service agencies. Maintains effective working relationships to work collaboratively. Communicates and collaborates with team to ensure that care coordination needs of assigned patients are met without redundancy of efforts and there is adequate documentation in the patient’s medical records. Qualifications
Education Bachelor\'s Degree Health Administration required and Bachelor\'s Degree Social Work required and Bachelor\'s Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in care coordination, case management, or patient advocacy 2-3 years required and Experience working with a broad patient population and understanding of community health resources 2-3 years preferred Knowledge, Skills and Abilities Strong interpersonal and communication skills to effectively engage with patients, families, and healthcare providers. Knowledge of healthcare systems, insurance processes, and community health resources. Ability to work independently and manage multiple patient cases simultaneously. Problem-solving skills to identify and address barriers to care. Empathy and cultural sensitivity when working with patients from various backgrounds. Additional Job Details
Remote Type: Hybrid Work Location: 399 Revolution Drive Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $19.42 - $27.74/Hourly Grade: 4 Mass General Brigham offers competitive benefits and compensation. The base pay information provided offers an estimate based on the minimum job qualifications and does not encompass all elements contributing to total compensation. We invite you to apply; our Talent Acquisition team will provide an overview of potential compensation and benefits. EEO Statement: Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure reasonable accommodations for applicants in the job application process. For accommodation requests, contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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