MGS, a Coesia company
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Field Service Technician
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MGS, a Coesia company About MGS MGS is a global leader in the design and manufacturing of cutting-edge packaging automation solutions with core competencies in secondary packaging and product handling, headquartered in Maple Grove, MN. MGS' industries of focus are pharma & healthcare, food, personal care and industrial goods. MGS is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees. About the Role As a Field Service Technician, you will perform on-site support, electrical/mechanical repair, and electrical/programming service for MGS machinery located at customer sites worldwide. This includes troubleshooting, on-site repairs, in-field rebuilds/upgrades, installation support, and both informal and formal operator training. This is a highly visible, customer-facing role that requires professionalism, strong problem-solving skills, and the ability to represent MGS with a high level of technical expertise and customer service. Responsibilities include Perform on-site setup, installation, and contracted or periodic maintenance of MGS machinery. Troubleshoot and repair machinery (electrical and mechanical), down to the component level. Support in-field rebuilds and upgrades of customer equipment. Provide service information by phone, email, or on-site visits. Assist customers with ordering replacement parts. Lead teams as required, including instructing contractors on lifting, assembly, and wiring of machinery. Train customer personnel in the safe operation and maintenance of equipment (formal and informal). Conduct site acceptance testing on MGS machinery at customer facilities. Train other service technicians as needed. Communicate recommended or required design changes to engineering. Submit detailed service reports, expense reports, and daily time sheets accurately and on time. Perform other duties as assigned by the Service Manager. What You Need to Be Successful General Characteristics Mechanically and electrically skilled. Computer-literate, skilled problem solver, and customer service oriented. Able to work independently and collaboratively as part of a team. Professional attitude and strong customer service mindset. Minimum of 3+ years of experience building and installing packaging or automation equipment. Position Requirements Technical degree or equivalent work experience with packaging/automation equipment. Ability to troubleshoot, test, and repair technical equipment. Ability to read blueprints, electrical schematics, and technical diagrams. Experience with hand tools and power tools. Proficiency with Microsoft Office (Excel, Word, PowerPoint). Strong written and verbal communication skills. Learning mindset with adaptability to new designs and equipment. Ability to travel domestically and internationally up to 80%. Physically able to meet job requirements, including lifting heavy equipment, bending frequently, and working in confined spaces. Work Environment / Physical Requirements Extensive travel required (primarily by plane and car). Work performed in a variety of production/assembly plant environments, ranging from refrigerated/wet to hot/dry conditions. Use of standard personal protective equipment (PPE) required, including safety glasses, hair/beard nets, steel-toed shoes, bump caps, lab coats, gloves, and others as needed. Our Offer Coesia North America offers a competitive benefits package which includes, among other things: Multiple health insurance plan options. Company-paid life insurance. 401k with up to 6% company match. Paid parental leave. The salary range for this position is between $75,000 and $88,000 annually. At MGS, we are committed to ensuring that compensation reflects the skills, experience, and performance of each individual in their role. The salary range takes into account a variety of factors, including education, work experience, certifications, and other relevant qualifications. As a result, compensation for the selected candidate(s) may fall anywhere within this range. In addition to base salary, we offer a comprehensive Total Rewards package designed to support overall well-being, including health benefits, retirement plans, financial wellness resources, paid time off, and other perks. Equal Opportunity Coesia is an equal opportunity employer and embraces diversity and inclusion.
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Field Service Technician
role at
MGS, a Coesia company About MGS MGS is a global leader in the design and manufacturing of cutting-edge packaging automation solutions with core competencies in secondary packaging and product handling, headquartered in Maple Grove, MN. MGS' industries of focus are pharma & healthcare, food, personal care and industrial goods. MGS is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees. About the Role As a Field Service Technician, you will perform on-site support, electrical/mechanical repair, and electrical/programming service for MGS machinery located at customer sites worldwide. This includes troubleshooting, on-site repairs, in-field rebuilds/upgrades, installation support, and both informal and formal operator training. This is a highly visible, customer-facing role that requires professionalism, strong problem-solving skills, and the ability to represent MGS with a high level of technical expertise and customer service. Responsibilities include Perform on-site setup, installation, and contracted or periodic maintenance of MGS machinery. Troubleshoot and repair machinery (electrical and mechanical), down to the component level. Support in-field rebuilds and upgrades of customer equipment. Provide service information by phone, email, or on-site visits. Assist customers with ordering replacement parts. Lead teams as required, including instructing contractors on lifting, assembly, and wiring of machinery. Train customer personnel in the safe operation and maintenance of equipment (formal and informal). Conduct site acceptance testing on MGS machinery at customer facilities. Train other service technicians as needed. Communicate recommended or required design changes to engineering. Submit detailed service reports, expense reports, and daily time sheets accurately and on time. Perform other duties as assigned by the Service Manager. What You Need to Be Successful General Characteristics Mechanically and electrically skilled. Computer-literate, skilled problem solver, and customer service oriented. Able to work independently and collaboratively as part of a team. Professional attitude and strong customer service mindset. Minimum of 3+ years of experience building and installing packaging or automation equipment. Position Requirements Technical degree or equivalent work experience with packaging/automation equipment. Ability to troubleshoot, test, and repair technical equipment. Ability to read blueprints, electrical schematics, and technical diagrams. Experience with hand tools and power tools. Proficiency with Microsoft Office (Excel, Word, PowerPoint). Strong written and verbal communication skills. Learning mindset with adaptability to new designs and equipment. Ability to travel domestically and internationally up to 80%. Physically able to meet job requirements, including lifting heavy equipment, bending frequently, and working in confined spaces. Work Environment / Physical Requirements Extensive travel required (primarily by plane and car). Work performed in a variety of production/assembly plant environments, ranging from refrigerated/wet to hot/dry conditions. Use of standard personal protective equipment (PPE) required, including safety glasses, hair/beard nets, steel-toed shoes, bump caps, lab coats, gloves, and others as needed. Our Offer Coesia North America offers a competitive benefits package which includes, among other things: Multiple health insurance plan options. Company-paid life insurance. 401k with up to 6% company match. Paid parental leave. The salary range for this position is between $75,000 and $88,000 annually. At MGS, we are committed to ensuring that compensation reflects the skills, experience, and performance of each individual in their role. The salary range takes into account a variety of factors, including education, work experience, certifications, and other relevant qualifications. As a result, compensation for the selected candidate(s) may fall anywhere within this range. In addition to base salary, we offer a comprehensive Total Rewards package designed to support overall well-being, including health benefits, retirement plans, financial wellness resources, paid time off, and other perks. Equal Opportunity Coesia is an equal opportunity employer and embraces diversity and inclusion.
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