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Cypress HCM

Senior Field Service Engineer

Cypress HCM, Oregon, Illinois, United States, 61061

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Cypress HCM provided pay range This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $80,000.00/yr - $105,000.00/yr

This exciting role will be responsible for ensuring the customers' processing and packaging machinery operate at peak performance and serve as a technical expert. A solid understanding of industrial automation and packaging equipment and troubleshooting skills will be needed to be successful in this role. They are headquartered in the Auburn, WA area. The company specializes in providing packaging innovation at every level of the customer’s operation. If you are an individual who loves to work out in the field with a variety of industries, equipment, and customers, this role could be for you!

Responsibilities

Needs a proactive, positive attitude and involves regular travel (50-70% of the time) to various customer sites across the Pacific Northwest

The position consists of Industrial Equipment servicing and troubleshooting, about 80% of the time, and Industrial Automation equipment integration and installation, about 20% of the time.

Travel to customer locations on service calls; interact with customers to troubleshoot, maintain, and repair their equipment. (Disassembly and reassembly of machinery, overhaul gearboxes, replace bearings, replace sensors, etc.)

Read and interpret mechanical assembly drawings, layout drawings, electrical schematics, and bills of materials

Perform preventative maintenance activities on customer equipment

Fix-break troubleshooting on down equipment. (Replacement of critical parts, PCBs, Timing belts, conveyor motors, etc.)

Interpret electrical schematics to repair electrical componentry or wiring

Identify potential machine failures and problems that may impact customer equipment

Work with the scheduling team to identify the proper amount of time required for service calls

Complete relevant service reports and logging of hours, components, etc., used during service calls

Ensure overall customer satisfaction through excellent customer service and communication

Machinery integration and installation activities

Assist in technical activities with suppliers & engineering team

Participate in Factory Acceptance Testing and installation of new equipment as needed

Provide technical recommendations on projects

Qualifications

Available to travel either by car or by air (50-70% of the time) within the Pacific Northwest area as required by job, including overnight visits at various times.

Ability to work on-site in Auburn for shop work when needed.

High school diploma or GED required.

Two-year technical or trade school degree. A degree in Electronics, Engineering, Electrical, or equivalent is preferred.

5-10+ years of industrial mechanical and electrical maintenance experience is required.

5,000 hours of experience refurbishing, repairing, and troubleshooting manufacturing, processing, or packaging equipment is preferred.

Technical certifications (Electrical, robotics, specific machine maintenance) are preferred.

Strong aptitude and understanding for troubleshooting mechanical and electrical systems and processes

Knowledge and experience with packaging equipment and materials

Ability to complete all responsibilities in a timely and professional manner while maintaining quality

Excellent problem-solving skills for complex systems; able to analyze, research, and gauge when making decisions

Effective written and oral communication skills at all levels of the organization and with customers

Demonstrates ability and willingness to learn; owns mistakes and seeks to increase knowledge

Salary Range $80,000-105,000 depending on experience.

This position is headquartered out of Auburn, WA but will predominantly consist of traveling to customer sites for projects so flexible to anywhere commutable in western WA/OR

Seniority level Mid-Senior level

Employment type Full-time

Job function Engineering, Project Management, and Manufacturing

Industries Packaging and Containers Manufacturing, Food and Beverage Manufacturing, and Industrial Machinery Manufacturing

Benefits

Medical insurance

Vision insurance

401(k)

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