Podium
Regional Customer Success Manager - Automotive AI (New York)
Podium, New York, New York, us, 10261
Overview
Regional Customer Success Manager - Automotive AI (New York). Remote, New York. Podium helps local businesses with a complete platform and outcome-driven AI to convert leads into paying customers. Our AI lead conversion and communication platform is used by millions daily. Podium is recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We value hiring and developing exceptional talent and operate on guiding principles that shape daily behavior and decision-making. We are seeking an automotive-focused
Automotive AI - Dealership Success Manager
to work with high-value automotive customers. You will own your territory and orchestrate a seamless onboarding experience while driving ongoing success for dealerships you support. What you will be doing
Serve as the primary post-sales point of contact for large Automotive dealerships using our AI products Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week Serve as both a consultant guiding dealerships through their AI transformation and as the primary contact for inquiries, issues, and escalations Utilize in-depth product and industry knowledge to drive adoption and utilization of podium products Proactively engage with customers during the renewal process to secure renewals and drive retention Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize usage Proactively anticipate and address potential challenges to ensure a seamless customer experience Develop strong relationships with customers and become a trusted advisor Work cross-functionally to relay product feedback Travel: This role requires approximately 50% travel within the assigned region What you should have
Experience and passion for increasing the value of the customer by expanding product usage Demonstrated ability to maximize retention Demonstrated experience and success in a customer success or account management role Ability to confidently speak with customers at all levels (including CEOs, Owners & VPs) Ability to contribute strategically through active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to address customer challenges Technically adept and able to grasp complex software concepts quickly What we hope you have
Top 10% performance in past 3 years 3+ years Automotive experience 5+ years in Customer Success, consulting, onboarding, or account management 3+ years B2B software experience Consistent over-achievement in past and current positions Open and transparent culture Life insurance, disability coverage Paid maternity and paternity leave Fertility benefits Generous vacation time, plus three 4-day summer weekends Comprehensive medical, dental, and vision benefits 401k plan Swag drops with Podium gear HQ gym with professional coaches and classes Onsite HQ child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. Create a Job Alert Interested in building your career at Podium? Get future opportunities sent straight to your email. Apply for this job
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Regional Customer Success Manager - Automotive AI (New York). Remote, New York. Podium helps local businesses with a complete platform and outcome-driven AI to convert leads into paying customers. Our AI lead conversion and communication platform is used by millions daily. Podium is recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We value hiring and developing exceptional talent and operate on guiding principles that shape daily behavior and decision-making. We are seeking an automotive-focused
Automotive AI - Dealership Success Manager
to work with high-value automotive customers. You will own your territory and orchestrate a seamless onboarding experience while driving ongoing success for dealerships you support. What you will be doing
Serve as the primary post-sales point of contact for large Automotive dealerships using our AI products Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week Serve as both a consultant guiding dealerships through their AI transformation and as the primary contact for inquiries, issues, and escalations Utilize in-depth product and industry knowledge to drive adoption and utilization of podium products Proactively engage with customers during the renewal process to secure renewals and drive retention Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize usage Proactively anticipate and address potential challenges to ensure a seamless customer experience Develop strong relationships with customers and become a trusted advisor Work cross-functionally to relay product feedback Travel: This role requires approximately 50% travel within the assigned region What you should have
Experience and passion for increasing the value of the customer by expanding product usage Demonstrated ability to maximize retention Demonstrated experience and success in a customer success or account management role Ability to confidently speak with customers at all levels (including CEOs, Owners & VPs) Ability to contribute strategically through active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to address customer challenges Technically adept and able to grasp complex software concepts quickly What we hope you have
Top 10% performance in past 3 years 3+ years Automotive experience 5+ years in Customer Success, consulting, onboarding, or account management 3+ years B2B software experience Consistent over-achievement in past and current positions Open and transparent culture Life insurance, disability coverage Paid maternity and paternity leave Fertility benefits Generous vacation time, plus three 4-day summer weekends Comprehensive medical, dental, and vision benefits 401k plan Swag drops with Podium gear HQ gym with professional coaches and classes Onsite HQ child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. Create a Job Alert Interested in building your career at Podium? Get future opportunities sent straight to your email. Apply for this job
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#J-18808-Ljbffr