Podium
Regional Customer Success Manager - Automotive AI (Florida/Georgia)
Podium, Florida, New York, United States
Regional Customer Success Manager - Automotive AI (Florida)
Remote, Florida Podium helps local businesses by providing a complete platform and AI-enabled tools that convert leads into paying customers. Our AI-powered platform is used daily by workers to help generate more leads and revenue. Podium’s work with local businesses has been recognized by Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We hire and develop exceptional talent guided by operating principles that shape daily behavior and decision-making. If you resonate with our mission, Podium can be a great place for you. At Podium, we’re seeking an
Automotive AI - Dealership Success Manager
to work with our high-value automotive customers. This role places you at the forefront of the automotive AI space. You will own your territory and act as an extension of the dealerships you support, orchestrating a seamless onboarding experience and driving ongoing success. Our mission is to make business and customer communications more effective, convenient, and streamlined with our AI-powered products. The CSM team delivers exceptional experiences to our customers while increasing platform usage and reducing churn. You’ll engage with both C-suite and daily users, articulate the ROI of the platform, and troubleshoot issues. There is ample opportunity for career advancement and cross-functional partnership. What you will be doing: Serve as the primary post-sales point of contact for large Automotive dealerships using our AI products Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week Guide dealerships through their AI transformation and handle inquiries, issues, and escalations Utilize in-depth product and industry knowledge to drive adoption and utilization of Podium products Proactively engage with customers during renewals to secure renewals and drive retention Regularly conduct check-ins to assess satisfaction, identify opportunities, and optimize usage Anticipate and address potential challenges to ensure a seamless customer experience Develop strong relationships with customers and become a trusted advisor Work cross-functionally to relay product feedback Travel: This role requires approximately 50% travel within the assigned region What you should have: Experience and passion for increasing customer value by expanding usage of products Proven ability to maximize retention and reduce churn Experience and success in a customer success or account management role Ability to confidently speak with customers at all levels (including CEOs, Owners & VPs) Ability to contribute strategically through active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to address customer challenges Technically adept and able to grasp complex software concepts quickly What we hope you have: Top 10% performance in the past 3 years 3+ years automotive experience 5+ years in customer success, consulting, onboarding, or account management 3+ years of B2B software experience Consistent over-achievement in past and current roles Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k plan Bi-annual swag drops with Podium gear and apparel HQ gym with coaching and classes in Utah Onsite HQ child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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Remote, Florida Podium helps local businesses by providing a complete platform and AI-enabled tools that convert leads into paying customers. Our AI-powered platform is used daily by workers to help generate more leads and revenue. Podium’s work with local businesses has been recognized by Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We hire and develop exceptional talent guided by operating principles that shape daily behavior and decision-making. If you resonate with our mission, Podium can be a great place for you. At Podium, we’re seeking an
Automotive AI - Dealership Success Manager
to work with our high-value automotive customers. This role places you at the forefront of the automotive AI space. You will own your territory and act as an extension of the dealerships you support, orchestrating a seamless onboarding experience and driving ongoing success. Our mission is to make business and customer communications more effective, convenient, and streamlined with our AI-powered products. The CSM team delivers exceptional experiences to our customers while increasing platform usage and reducing churn. You’ll engage with both C-suite and daily users, articulate the ROI of the platform, and troubleshoot issues. There is ample opportunity for career advancement and cross-functional partnership. What you will be doing: Serve as the primary post-sales point of contact for large Automotive dealerships using our AI products Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week Guide dealerships through their AI transformation and handle inquiries, issues, and escalations Utilize in-depth product and industry knowledge to drive adoption and utilization of Podium products Proactively engage with customers during renewals to secure renewals and drive retention Regularly conduct check-ins to assess satisfaction, identify opportunities, and optimize usage Anticipate and address potential challenges to ensure a seamless customer experience Develop strong relationships with customers and become a trusted advisor Work cross-functionally to relay product feedback Travel: This role requires approximately 50% travel within the assigned region What you should have: Experience and passion for increasing customer value by expanding usage of products Proven ability to maximize retention and reduce churn Experience and success in a customer success or account management role Ability to confidently speak with customers at all levels (including CEOs, Owners & VPs) Ability to contribute strategically through active involvement in shaping departmental strategies Excellent problem-solving and analytical abilities to address customer challenges Technically adept and able to grasp complex software concepts quickly What we hope you have: Top 10% performance in the past 3 years 3+ years automotive experience 5+ years in customer success, consulting, onboarding, or account management 3+ years of B2B software experience Consistent over-achievement in past and current roles Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k plan Bi-annual swag drops with Podium gear and apparel HQ gym with coaching and classes in Utah Onsite HQ child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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