Parking Management Company
Valet Guest Service Manager - Atlanta, GA
Parking Management Company, Atlanta, Georgia, United States, 30383
Valet Guest Service Manager
Atlanta, GA • Parking Management Company
Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties And Responsibilities Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial And Administrative Tasks: Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
Team Supervision And Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication And Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities: Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.
Qualifications Education/Experience
A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
Certificates And Licenses
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
Work Environment & Physical Demands Work environment: indoor and outdoor settings, collaboration with teams, vendors, and clients on‑site and in corporate environments. Use computers, phones, performs duties in parking facilities. Regular exposure to outdoor weather conditions (heat, cold, humidity, wet environments). Location can be noisy, with moving vehicles operated by the public.
Physical demands: extended periods of running, standing and walking, ability to lift and carry moderate weights, vision abilities—including close, distance, peripheral vision, depth perception, and the ability to adjust focus—to maintain situational awareness and safety.
Key Skills & Competencies
Exceptional guest service, professional communication, active listening.
Strong client relationship management, issue resolution, anticipation of needs.
Analytical and problem‑solving: revenue and payroll analysis, operational inefficiencies, solution development.
Training and leadership: hands‑on coaching, building strong teams, ensuring consistent operations.
Payroll management: scheduling and overtime control, guiding managers to optimize labor costs.
Clear communication and reporting to operations and HR.
Cell phone use: required for work‑related communication.
About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions. They offer a range of services including valet and self‑parking management, shuttle transportation, event parking, and porter/bell services.
PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white‑glove, customer‑first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests.
How to Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. We look forward to hearing from you!
Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Benefits & Compensation
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employment Information Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.
Employment Terms and Conditions This position is classified as non‑exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and a half times the regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
Employee Leave PMC is compliant with all state‑specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and EEO Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Job Description Review This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
#J-18808-Ljbffr
Position Summary The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.
Duties And Responsibilities Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Financial And Administrative Tasks: Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
Team Supervision And Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Communication And Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Supervisory Responsibilities: Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.
Qualifications Education/Experience
A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
Certificates And Licenses
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
Work Environment & Physical Demands Work environment: indoor and outdoor settings, collaboration with teams, vendors, and clients on‑site and in corporate environments. Use computers, phones, performs duties in parking facilities. Regular exposure to outdoor weather conditions (heat, cold, humidity, wet environments). Location can be noisy, with moving vehicles operated by the public.
Physical demands: extended periods of running, standing and walking, ability to lift and carry moderate weights, vision abilities—including close, distance, peripheral vision, depth perception, and the ability to adjust focus—to maintain situational awareness and safety.
Key Skills & Competencies
Exceptional guest service, professional communication, active listening.
Strong client relationship management, issue resolution, anticipation of needs.
Analytical and problem‑solving: revenue and payroll analysis, operational inefficiencies, solution development.
Training and leadership: hands‑on coaching, building strong teams, ensuring consistent operations.
Payroll management: scheduling and overtime control, guiding managers to optimize labor costs.
Clear communication and reporting to operations and HR.
Cell phone use: required for work‑related communication.
About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions. They offer a range of services including valet and self‑parking management, shuttle transportation, event parking, and porter/bell services.
PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white‑glove, customer‑first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests.
How to Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. We look forward to hearing from you!
Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Benefits & Compensation
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employment Information Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.
Employment Terms and Conditions This position is classified as non‑exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and a half times the regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
Employee Leave PMC is compliant with all state‑specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and EEO Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Job Description Review This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
#J-18808-Ljbffr