NPA WorldWide
Overview
Job description: Associate Customer Success Manager. Location and language requirements: Remote based in Switzerland or Italy; Languages: Fluency in English and Spanish required. Salary: 71,400 + Bonus + Excellent Benefits Package. This role supports our client operating in the cybersecurity and industrial technology sector. Their intelligent platform helps protect complex Operational Technology (OT) and Internet of Things (IoT) environments used by global enterprises and public-sector organisations. The company works with clients across energy, manufacturing, transportation, and critical infrastructure to safeguard essential systems through advanced monitoring, analytics, and automation technologies. As part of continued international expansion, the company is hiring an Associate Customer Success Manager to strengthen relationships with key enterprise customers, drive adoption of its solutions, and ensure measurable business value. This is an exceptional opportunity to join a forward-thinking organisation during a major growth phase, contributing directly to the protection and resilience of global digital operations. Responsibilities
Managing a portfolio of high-value accounts, ensuring satisfaction and retention Leading customers through the lifecycle from onboarding to renewal Building tailored Customer Success Plans that align to client goals Driving adoption, engagement, and revenue growth through proactive communication Identifying risks and implementing effective mitigation strategies Responding to customer queries and escalations with professionalism and urgency Using data insights and trend analysis to improve engagement and reporting Collaborating with internal Product, Sales, and Engineering teams Gathering and sharing customer feedback to inform product development Contributing to internal enablement and external training materials Delivering both technical briefings and executive-level presentations Qualifications
Essential Skills and Experience
Fluency in English and Spanish (written and spoken) Experience in Customer Success, Technical Account Management (TAM), or Solutions Engineering (SE) Demonstrated success in onboarding, retaining, and growing enterprise accounts Proven track record driving customer adoption, usage, and value realisation Good understanding of IT or network security (experience in OT or industrial cybersecurity advantageous) Comfortable delivering product demos, reports, and training sessions Strong organisational skills and attention to detail in managing customer records and interactions Skilled in building success playbooks, renewal strategies, and customer recovery plans Ability to engage confidently with stakeholders from technical teams to C-level executives Excellent communication, interpersonal, and presentation skills Self-motivated and capable of managing multiple priorities independently Desirable Skills
Fluency in Italian and / or Portuguese Experience in process improvement or scaling Customer Success operations Passion for customer advocacy, education, and continuous improvement Why this is a Great Opportunity
This role offers the chance to make a tangible impact within a mission-driven organisation that sits at the intersection of technology, security, and industrial innovation. If youre passionate about customer success, thrive in technically complex environments, and want to be part of a company helping secure the worlds critical infrastructure wed love to hear from you. Compensation
Salary Type: Annual Salary Salary Min: € 70000 Salary Max: € 71000 Currency Type: EUR
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Job description: Associate Customer Success Manager. Location and language requirements: Remote based in Switzerland or Italy; Languages: Fluency in English and Spanish required. Salary: 71,400 + Bonus + Excellent Benefits Package. This role supports our client operating in the cybersecurity and industrial technology sector. Their intelligent platform helps protect complex Operational Technology (OT) and Internet of Things (IoT) environments used by global enterprises and public-sector organisations. The company works with clients across energy, manufacturing, transportation, and critical infrastructure to safeguard essential systems through advanced monitoring, analytics, and automation technologies. As part of continued international expansion, the company is hiring an Associate Customer Success Manager to strengthen relationships with key enterprise customers, drive adoption of its solutions, and ensure measurable business value. This is an exceptional opportunity to join a forward-thinking organisation during a major growth phase, contributing directly to the protection and resilience of global digital operations. Responsibilities
Managing a portfolio of high-value accounts, ensuring satisfaction and retention Leading customers through the lifecycle from onboarding to renewal Building tailored Customer Success Plans that align to client goals Driving adoption, engagement, and revenue growth through proactive communication Identifying risks and implementing effective mitigation strategies Responding to customer queries and escalations with professionalism and urgency Using data insights and trend analysis to improve engagement and reporting Collaborating with internal Product, Sales, and Engineering teams Gathering and sharing customer feedback to inform product development Contributing to internal enablement and external training materials Delivering both technical briefings and executive-level presentations Qualifications
Essential Skills and Experience
Fluency in English and Spanish (written and spoken) Experience in Customer Success, Technical Account Management (TAM), or Solutions Engineering (SE) Demonstrated success in onboarding, retaining, and growing enterprise accounts Proven track record driving customer adoption, usage, and value realisation Good understanding of IT or network security (experience in OT or industrial cybersecurity advantageous) Comfortable delivering product demos, reports, and training sessions Strong organisational skills and attention to detail in managing customer records and interactions Skilled in building success playbooks, renewal strategies, and customer recovery plans Ability to engage confidently with stakeholders from technical teams to C-level executives Excellent communication, interpersonal, and presentation skills Self-motivated and capable of managing multiple priorities independently Desirable Skills
Fluency in Italian and / or Portuguese Experience in process improvement or scaling Customer Success operations Passion for customer advocacy, education, and continuous improvement Why this is a Great Opportunity
This role offers the chance to make a tangible impact within a mission-driven organisation that sits at the intersection of technology, security, and industrial innovation. If youre passionate about customer success, thrive in technically complex environments, and want to be part of a company helping secure the worlds critical infrastructure wed love to hear from you. Compensation
Salary Type: Annual Salary Salary Min: € 70000 Salary Max: € 71000 Currency Type: EUR
#J-18808-Ljbffr