Walker Lovell
Customer Success Manager
Location:
Houston, TX
Travel:
Occasional travel
Compensation:
Competitive base and Bonus
Shape the Customer Experience Across a Global Portfolio
Take ownership of high-value, strategic accounts across a global client base, where your ability to build trusted partnerships directly drives growth, retention, and long-term impact.
Performance-linked package with strategic visibility
High-impact global accounts and stakeholder engagement
Autonomy to shape customer experience across regions
Strong internal mobility and progression support
Comprehensive health benefits and retirement plan
Why This Business This organisation is a globally respected data and intelligence provider across critical commodity markets – from metals to agriculture to next-generation energy. With 600+ staff across 10+ countries, they are investing heavily in customer-centric growth. Backed by Private Equity, they combine legacy expertise with bold ambition, enabling complex B2B clients to manage risk, optimise strategy, and make critical decisions in volatile markets.
What You’ll Be Doing
Own
the customer success strategy for a portfolio of complex, cross-commodity accounts across the Middle East and wider global markets
Build
deep, strategic relationships with senior client stakeholders, delivering high-impact onboarding, reviews, and engagement plans
Partner
with Account Managers to drive retention and identify upsell opportunities through insight-led planning
Influence
roadmap direction by translating client usage patterns, workflow value, and feedback into product enhancements
What You’ll Bring
Proven track record in Customer Success roles, managing high-value, complex SaaS or data solution accounts (4+ years minimum)
Strong commercial mindset and strategic approach to customer lifecycle management
Experience navigating global B2B organisations and influencing senior stakeholders across regions
Who This Suits You’re a commercially minded relationship builder who thrives on working with high-value accounts and navigating complex client ecosystems. You bring strategic insight, a solutions-focused mindset, and the emotional intelligence to earn trust quickly. You’re ready to take ownership in a global business where customer success is central to growth.
Apply now for a confidential conversation with Walker Lovell. #J-18808-Ljbffr
Houston, TX
Travel:
Occasional travel
Compensation:
Competitive base and Bonus
Shape the Customer Experience Across a Global Portfolio
Take ownership of high-value, strategic accounts across a global client base, where your ability to build trusted partnerships directly drives growth, retention, and long-term impact.
Performance-linked package with strategic visibility
High-impact global accounts and stakeholder engagement
Autonomy to shape customer experience across regions
Strong internal mobility and progression support
Comprehensive health benefits and retirement plan
Why This Business This organisation is a globally respected data and intelligence provider across critical commodity markets – from metals to agriculture to next-generation energy. With 600+ staff across 10+ countries, they are investing heavily in customer-centric growth. Backed by Private Equity, they combine legacy expertise with bold ambition, enabling complex B2B clients to manage risk, optimise strategy, and make critical decisions in volatile markets.
What You’ll Be Doing
Own
the customer success strategy for a portfolio of complex, cross-commodity accounts across the Middle East and wider global markets
Build
deep, strategic relationships with senior client stakeholders, delivering high-impact onboarding, reviews, and engagement plans
Partner
with Account Managers to drive retention and identify upsell opportunities through insight-led planning
Influence
roadmap direction by translating client usage patterns, workflow value, and feedback into product enhancements
What You’ll Bring
Proven track record in Customer Success roles, managing high-value, complex SaaS or data solution accounts (4+ years minimum)
Strong commercial mindset and strategic approach to customer lifecycle management
Experience navigating global B2B organisations and influencing senior stakeholders across regions
Who This Suits You’re a commercially minded relationship builder who thrives on working with high-value accounts and navigating complex client ecosystems. You bring strategic insight, a solutions-focused mindset, and the emotional intelligence to earn trust quickly. You’re ready to take ownership in a global business where customer success is central to growth.
Apply now for a confidential conversation with Walker Lovell. #J-18808-Ljbffr